Nov 12, 2020, 12:55 pm
Last edit by: jeanie
Status match request site: https://hiltonhhonors.hiltonapps.com/
Note new terms as of March 2017 (or a Little earlier - changed validity to 2019):
In June of 2018, the validity was changed to March, 2020
In June of 2018, the validity was changed to March, 2020
For the next 90 days, get a taste of the elite life with Hilton HHonors.
We'll match your elite status with any other loyalty program.
You'll also have the opportunity to extend your status match through March 31, 2020, when you stay with us over the next 90 days. If you're matched to Gold status, you'll just need to complete 4 stays. If you're matched to Diamond, you'll need 8 stays.
We'll match your elite status with any other loyalty program.
You'll also have the opportunity to extend your status match through March 31, 2020, when you stay with us over the next 90 days. If you're matched to Gold status, you'll just need to complete 4 stays. If you're matched to Diamond, you'll need 8 stays.
The Definitive Hilton Honors Status Match Thread
May 15, 2022, 4:13 am
#77
Join Date: Mar 2018
Location: England - UK
Posts: 512
Status match. online page doesn't work
Hi and wondering if someone can assist me.
I'd like to go for the Hilton status match but every time I press enter after I've loaded the requested docs it just says oops and says come back later. I have a 5 day stay coming soon and I'd like that to count towards it but of course it won't unless I'm registered for it. Any suggestions?
Many thanks
I'd like to go for the Hilton status match but every time I press enter after I've loaded the requested docs it just says oops and says come back later. I have a 5 day stay coming soon and I'd like that to count towards it but of course it won't unless I'm registered for it. Any suggestions?
Many thanks
May 16, 2022, 8:00 am
#80
Join Date: Aug 2015
Posts: 7
Trouble getting Hilton status Matching with Marriott Platinum Elite
Hello,
Can anyone share some light on getting a status match with Hilton successfully? I am Marriott Platinum Pro and have submitted different documents FOUR TIMES trying to get status match with Hilton and it keeps getting rejected. I've submitted my membership card, screenshot of account activity, bills from various hotel stays within the last few months... and they keep rejecting my request. What did you submit to get successfully approved? I have a stay coming up next week and would like to have status by then.
Can anyone share some light on getting a status match with Hilton successfully? I am Marriott Platinum Pro and have submitted different documents FOUR TIMES trying to get status match with Hilton and it keeps getting rejected. I've submitted my membership card, screenshot of account activity, bills from various hotel stays within the last few months... and they keep rejecting my request. What did you submit to get successfully approved? I have a stay coming up next week and would like to have status by then.
May 16, 2022, 8:10 am
#81
Join Date: Jun 2007
Location: PHL/EWR
Programs: AA MM; UA-S; HH-D; Marriott-LTP
Posts: 223
Perhaps a silly question but I'll ask anyway, when your request is denied, does the correspondence include a reason as to why or does it simply state that the request has been rejected without explanation?
May 16, 2022, 8:18 am
#82
Join Date: Aug 2015
Posts: 7
They do not tell you specifically why it was denied and just restate what you need to submit with a canned response:
Please note we can accept the following:
Proof of Status:
When I reply to ask specifically why it was denied, they do not respond
Please note we can accept the following:
Proof of Status:
- A screenshot or photo of your current membership status from your existing loyalty program with your name and status clearly visible.
- Screenshot of your account summary page from your existing program (from your desktop or mobile) with your name and status clearly visible.
- Copy of your most recent account statement from your existing program, showing your name, property and date information relating to your stay.
- Invoice from the relevant property
When I reply to ask specifically why it was denied, they do not respond
Last edited by Canarsie; May 16, 2022 at 10:04 am Reason: Consolidation.
May 17, 2022, 6:45 am
#83
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hi and wondering if someone can assist me.
I'd like to go for the Hilton status match but every time I press enter after I've loaded the requested docs it just says oops and says come back later. I have a 5 day stay coming soon and I'd like that to count towards it but of course it won't unless I'm registered for it. Any suggestions?
Many thanks
I'd like to go for the Hilton status match but every time I press enter after I've loaded the requested docs it just says oops and says come back later. I have a 5 day stay coming soon and I'd like that to count towards it but of course it won't unless I'm registered for it. Any suggestions?
Many thanks
Best regards,
William
May 17, 2022, 6:47 am
#84
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
They do not tell you specifically why it was denied and just restate what you need to submit with a canned response:
Please note we can accept the following:
Proof of Status:
When I reply to ask specifically why it was denied, they do not respond
Please note we can accept the following:
Proof of Status:
- A screenshot or photo of your current membership status from your existing loyalty program with your name and status clearly visible.
- Screenshot of your account summary page from your existing program (from your desktop or mobile) with your name and status clearly visible.
- Copy of your most recent account statement from your existing program, showing your name, property and date information relating to your stay.
- Invoice from the relevant property
When I reply to ask specifically why it was denied, they do not respond
Full name
Honors account number
Any case numbers associated with the issue.
Best regards,
William
May 17, 2022, 8:52 am
#85
Join Date: Aug 2015
Posts: 7
Can you please share exactly what documents Marriott Bonvoy members need to share to have status matched? I have submitted requests 4 times with documents ranging from a copy of my Bonvoy card, account summary page with name, and copy of paid hotel bills from the last several months. All requests were denied but they never tell me why they were denied. One time they told me because there was no proof of recent stay. But I submitted a paid hotel bill from a few weeks ago with my name and full account information on it. I am getting really frustrated.
May 17, 2022, 12:36 pm
#86
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Can you please share exactly what documents Marriott Bonvoy members need to share to have status matched? I have submitted requests 4 times with documents ranging from a copy of my Bonvoy card, account summary page with name, and copy of paid hotel bills from the last several months. All requests were denied but they never tell me why they were denied. One time they told me because there was no proof of recent stay. But I submitted a paid hotel bill from a few weeks ago with my name and full account information on it. I am getting really frustrated.
What are acceptable forms of “proof of status” and “proof of stay”?
Acceptable forms of status validation include a screenshot of your current membership from your existing loyalty program and a screenshot of your account summary page from the same program. We accept jpg files only.
Acceptable forms of status validation include a screenshot of your current membership from your existing loyalty program and a screenshot of your account summary page from the same program. We accept jpg files only.
Best regards,
William
May 18, 2022, 6:59 am
#88
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hi and wondering if someone can assist me.
I'd like to go for the Hilton status match but every time I press enter after I've loaded the requested docs it just says oops and says come back later. I have a 5 day stay coming soon and I'd like that to count towards it but of course it won't unless I'm registered for it. Any suggestions?
Many thanks
I'd like to go for the Hilton status match but every time I press enter after I've loaded the requested docs it just says oops and says come back later. I have a 5 day stay coming soon and I'd like that to count towards it but of course it won't unless I'm registered for it. Any suggestions?
Many thanks
Full name
Honors account number
Any case numbers associated with the issue
Best regards,
William
May 18, 2022, 7:10 am
#89
Join Date: Feb 2019
Location: ZRH
Programs: SK*G, OW S
Posts: 128
I’ve sent you a private message.