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[ARCHIVE to 2015] Hilton Hawaiian Village Waikiki Beach Resort {US-HI}
#2266
Join Date: Nov 2004
Location: Ann Arbor
Programs: HHonors Gold , National Emerald Exec, Hertz Presidents, Delta Gold
Posts: 2,604
#2267
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,124
Moving forward, there is a new Diamond VIP Terrace (by the Bali restaurant) where a continental breakfast is offered. No opportunity to upgrade to warm breakfast. First days' offerings: coffee, juice, mini croissants and a single type of mini puff pastry. Two days later, fruit and hard boiled eggs have been added (an answer to the Great Protein Revolt of 2009?).
But beyond that negative quibble, we had an outstanding week-long stay (paid stay). Location, the beach, the pools, shops, penguins, and an upgrade to a high-floor oceanfront (diamond head side) room in the Rainbow tower made the stay simply excellent.
I like the fact it is about 2-3 properties removed from the heart of the nouveau touristy section of Waikiki (the typical vuitton, apple, pf changs cookie-cutter stuff), which kept the beach crowds down relative to other sections of the downtown beach.
We were given 90 minutes in a "hospitality room" to use to freshen up several hours after we checked out, a nice amenity before catching a redeye flight back to the mainland (on UA of course). We were able to use parking in/out privileges after checkout as well until we finally left for the airport.
Last edited by uastarflyer; Apr 14, 2009 at 2:31 am
#2268
Join Date: Jul 2006
Location: DFW
Programs: United Gold, BA Plat, Starwood Plat, Hilton Silver
Posts: 238
Underwhelmed by Hilton Hawaiian Village
I just got back from a trip to HI. I spent a couple days in the Doubletree in HNL, went off to Big Island for a couple days, and came back to HNL for one last night, which was Hilton Hawaiian Village. We checked in later in the day (9:00PM). In the restroom, on the underside of the toilet seat was diarrhea splatter (size of about a nickle with run off down the seat --all of which dried), which was apparently not cleaned. I called the front desk and they offered to come clean the bathroom. I wanted a new room, preferably on the same floor. They came up about 20 minutes later with a key for another room. The only room on that floor was a jr. suite, which I sort of wondered why they didn't offer that upgrade to me as Diamond, I guess they'd rather keep an open room even though it was late in the day. Anyway, that room also was not very clean. There were large soap/water drops on the bathroom floor, there was easily visible soap grime in the soap dishes, and a large (still wet) wine stain on the carpet.
When checking out the next day, I mentioned the problem with the first room and they directed me to a manager who offered to pay for a taxi to the airport (big whoop). I didn't ask for anything and my fiery side of years ago would have demanded at least a 50 dollar compensation. In any event, the hotel is in a wonderful location but it apparently needs to be taken care better.
When checking out the next day, I mentioned the problem with the first room and they directed me to a manager who offered to pay for a taxi to the airport (big whoop). I didn't ask for anything and my fiery side of years ago would have demanded at least a 50 dollar compensation. In any event, the hotel is in a wonderful location but it apparently needs to be taken care better.
#2269
Join Date: Mar 2004
Location: West of the Rockies
Programs: AA EXP | DL SM | HH DM |*wood Gold
Posts: 1,271
they directed me to a manager who offered to pay for a taxi to the airport (big whoop). I didn't ask for anything and my fiery side of years ago would have demanded at least a 50 dollar compensation. In any event, the hotel is in a wonderful location but it apparently needs to be taken care better.
The manager's offer was not something to scoff at.
Your other complaints are legitimate and I would have expected some points issued as compensation.
YMMV
MO
#2270
Join Date: Aug 2008
Location: CA
Programs: IC PLat Elite
Posts: 149
thats to bad to hear..i was wanting to stay there in dec..hopefully i can get a clean room ha
#2271
Join Date: Jul 2006
Location: DFW
Programs: United Gold, BA Plat, Starwood Plat, Hilton Silver
Posts: 238
I wasn't going to take him up on the taxi offer b/c I had a rental car (which I told him), and had a late flight (like most out of HNL back to the mainland). He didn't make a counteroffer for anything else. Granted I could have asked for something, but I was going to leave it in his court. I just wanted people to know on here about my experience.
#2272
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 35,996
Call the Guest Assistance folks in Memphis. They are very good at following up on such things, ime.
#2273
Join Date: Nov 2005
Location: Harrisburg, PA / Savannah, GA (when home!)
Programs: DL-Diamond; UA-Silver (moan); Hilton-DIA; Marriott-PPE; IHG-Plat; NC-Exec Elite
Posts: 553
I stayed there one time in my HI travels - wasn't impressed just in general with the property and in terms of benefits (lack thereof) extended and haven't been back to the property since even though I go once/yr.
#2274
FlyerTalk Evangelist
Join Date: Apr 2006
Location: SJC/VCE
Programs: AA PLT (2.9+ MM), HH GLD, Hyatt Diamond, SPG PLT
Posts: 10,161
#2275
Join Date: May 2009
Posts: 2
Hilton Hawaiian Village free upgrades
What do I need to do to get a free upgrade at the Hilton Hawaiian Village next month, June 2009. I will be staying there with a booking thru Priceline and wonder how to get an Oceanview upgrade for free
#2276
FlyerTalk Evangelist
Join Date: Sep 2001
Location: Worcester, MA, BOS, PVD, BDL, MHT, ??ORH??
Programs: Delta Platinum, HHonors Diamond, PC Platinum
Posts: 11,928
Maybe check in wearing a hula skirt and several layers of leis around your neck while carrying a bucket of Mai Tais to show that you are a local.
Seriously,
Perhaps you will get lucky and get an oceanview room, there are lots of them in the hotel, but I would not expect one.
Seriously,
*Eligible Rate . . . Stays booked via "opaque" channels where the brand is unknown at the time of purchase are not Eligible Stays for the purpose of earning points, miles or stay credit toward VIP tier status, or the receipt of VIP tier benefits such as upgraded accommodations / amenities or access to health clubs. No point or stay credit, airline frequent flyer mileage credit or credit toward tier status will be awarded for "no show" situations . . .
#2277
FlyerTalk Evangelist
Join Date: Apr 2006
Location: SJC/VCE
Programs: AA PLT (2.9+ MM), HH GLD, Hyatt Diamond, SPG PLT
Posts: 10,161
Are you even an HHonors elite? If not, then assume the combination of no HH status + priceline = "garden view" room. However, the HHV offers paid upgrades (based on availability) at check in.
#2278
Join Date: Mar 2004
Location: Tucson, AZ USA
Programs: Membership has its benefits, or so I am told.
Posts: 265
to stay or not to stay...
that is the question. I have read almost the entire 110 page thread, for the HHV, as well as most of the Hawaii thread, and have have watched the breakfast and amenities come and go at the HHV, and now i am wondering ig it is worth the 120K points to stay. Is ANY HNL property worth the points? I am merely Gold, and will be spending my birthday weekend in Honolulu (after 3 weeks on the Big Island), but now, maybe I oughta think about using Hyatt points?? I don't do family stuff..just me, alone, mainly walking and swimming in the ocean....I'll take the bus around, and just want a nice, clean place to camp...the hospitality suite is a nice idea, but so many negative reports...som one more time, whaddya think??
#2279
Join Date: Jan 2005
Location: iah
Programs: ua-mm *G, hilton-gold
Posts: 704
that is the question. I have read almost the entire 110 page thread, for the HHV, as well as most of the Hawaii thread, and have have watched the breakfast and amenities come and go at the HHV, and now i am wondering ig it is worth the 120K points to stay. Is ANY HNL property worth the points? I am merely Gold, and will be spending my birthday weekend in Honolulu (after 3 weeks on the Big Island), but now, maybe I oughta think about using Hyatt points?? I don't do family stuff..just me, alone, mainly walking and swimming in the ocean....I'll take the bus around, and just want a nice, clean place to camp...the hospitality suite is a nice idea, but so many negative reports...som one more time, whaddya think??
#2280
Join Date: Nov 2004
Location: Ann Arbor
Programs: HHonors Gold , National Emerald Exec, Hertz Presidents, Delta Gold
Posts: 2,604
As the breakfast buffet is a joke now, the only thing you'll gain if elite is a good view.
If that isn't important to you, I'd Priceline something and use the 120K at a killer Hilton hotel.
40K for Conrad Tokyo versus 40K for HHV. The decision is not remotely close.
Use your points for expensive hotels or GLONs. A 3 day stay at HHV doesn't qualify.
If you have SPG, I think one of the best deals in HNL is the Sheraton on points and cash. IIRC, something like $60 and 3K points? Make sure to ask for the side away from the market.