Instant Gold membership for Visa Signature cardholders
Nov 12, 2011, 10:26 pm
#421
Join Date: Dec 2007
Location: Austin, TX
Programs: UA Silv; Hyatt Plat, Priority Club, SPG G, HHonors G, Marriott S; Hertz 5*; AA, WN, Pan Am!
Posts: 819
Followed up asking where in the T&C (which I had attached to the original email) that stipulation existed, since I actually read the T&C to see if that was a requirement. That elicited the "service gesture" upgrade to meet the original offer. I guess that gets them out of re-bonusing the stays I've had since they knocked me back down to Silver.
My Rez in MSY when I checked in yesterday showed, but my invoice under my door this morning showed Gold.
Nov 16, 2011, 8:48 pm
#422
Join Date: May 2003
Location: Washington, DC, USA
Programs: HH Diamond, Marriott Titanium, UA 1k.
Posts: 296
I emailed the supervisor I spoke with at the end of Oct twice (she asked for a copy of T&C), she never replied.
I then spoke again today with a CS, she went on and on how T&C says to use Visa. Even after I emailed her a copy of T&C. Finally, she transferred me to a supervisor's voice mail.
I've tried to be patient but am at this point getting really frustrated with their poor customer service and all the run-arounds. If it does not get resolved soon I'll go to small claims to get the money back I spent on those three Hilton stays.