Acheiving the impossible- Hilton Website gets WORSE!
Apr 7, 2011, 11:44 am
#1
Original Poster
Join Date: Jun 2010
Programs: Amex Platinum; Southwest A-list; BW Diamond; Hilton Gold; CO Silver; Hertz President's circle
Posts: 405
Acheiving the impossible- Hilton Website gets WORSE!
I honestly couldn't think of many ways that the Hilton Website could become WORSE but they have somehow managed to pull it off.
I now cannot access my account information AT ALL using Chrome.
What I can do is search for a hotel, pick the room and rate and THEN sign in to book it (pitifully enough, this is a backdoor I used to use to sneak into my account), but all I can do from that stage is book the room in question- when I click on 'my account' then I just get caught up in the Hilton login tornado of doom until it tells me I've been booted for a period of inactivity.
It is truly amazing to me just how bad this website is, and for how long it has been this way- do they literally just not care?
As it happens, I'm not even angry about this- more just amused and baffled!
Cheers,
Paul.
I now cannot access my account information AT ALL using Chrome.
What I can do is search for a hotel, pick the room and rate and THEN sign in to book it (pitifully enough, this is a backdoor I used to use to sneak into my account), but all I can do from that stage is book the room in question- when I click on 'my account' then I just get caught up in the Hilton login tornado of doom until it tells me I've been booted for a period of inactivity.
It is truly amazing to me just how bad this website is, and for how long it has been this way- do they literally just not care?
As it happens, I'm not even angry about this- more just amused and baffled!
Cheers,
Paul.
Last edited by squeakr; Apr 7, 2011 at 12:48 pm Reason: expletive deleted by moderator
Apr 7, 2011, 12:02 pm
#2
Join Date: Aug 2007
Posts: 95
I typed up a lengthy comment regarding a recent stay. Even though the form was prepopulated with confirmation number, hotel name, etc., after submitting it, I was prompted to log in and was then returned to a blank feedback form. I'm assuming my comments never made it through, and I didn't bother retyping them. I can't remember if I was using IE on a PC or Safari on a Mac.
Apr 7, 2011, 12:30 pm
#3
Join Date: Feb 2010
Location: PDX (wish I was in HNL)
Programs: Platinum
Posts: 1,687
Wow, you're not kidding. I tried a dummy search, and the page keeps refreshing itself. The website is totally useless with Chrome. BTW, I'm using Chrome on Ubuntu. Firefox (3.6.16) seems to work though.
Apr 7, 2011, 1:19 pm
#4
Join Date: Jan 2009
Location: AUS
Programs: HH Gold, GP Diamond, ICH Plat, SPG Gold, WN A List, National Exec
Posts: 225
Using Chrome(Windows XP) I'm not having any issues.
Opened new tab, hilton.com
Logged in
On right hand search bar did a city search
selected hotel
selected rate
booked
No re-login required.
Opened new tab, hilton.com
Logged in
On right hand search bar did a city search
selected hotel
selected rate
booked
No re-login required.
Apr 7, 2011, 3:04 pm
#5
Join Date: Sep 2010
Location: Europe
Programs: FB Gold, M&M Senator, MR Gold, HH Gold
Posts: 72
I honestly couldn't think of many ways that the Hilton Website could become WORSE but they have somehow managed to pull it off.
I now cannot access my account information AT ALL using Chrome.
What I can do is search for a hotel, pick the room and rate and THEN sign in to book it (pitifully enough, this is a backdoor I used to use to sneak into my account), but all I can do from that stage is book the room in question- when I click on 'my account' then I just get caught up in the Hilton login tornado of doom until it tells me I've been booted for a period of inactivity.
It is truly amazing to me just how bad this website is, and for how long it has been this way- do they literally just not care?
As it happens, I'm not even angry about this- more just amused and baffled!
Cheers,
Paul.
I now cannot access my account information AT ALL using Chrome.
What I can do is search for a hotel, pick the room and rate and THEN sign in to book it (pitifully enough, this is a backdoor I used to use to sneak into my account), but all I can do from that stage is book the room in question- when I click on 'my account' then I just get caught up in the Hilton login tornado of doom until it tells me I've been booted for a period of inactivity.
It is truly amazing to me just how bad this website is, and for how long it has been this way- do they literally just not care?
As it happens, I'm not even angry about this- more just amused and baffled!
Cheers,
Paul.
Apr 7, 2011, 3:23 pm
#6
Original Poster
Join Date: Jun 2010
Programs: Amex Platinum; Southwest A-list; BW Diamond; Hilton Gold; CO Silver; Hertz President's circle
Posts: 405
Apr 7, 2011, 8:32 pm
#7
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Using Chrome 10.0.648.204 with XP, Windows 7 or Vista, no problems on three systems.
Last edited by JDiver; Apr 9, 2011 at 2:05 pm Reason: insert version
Apr 8, 2011, 6:44 am
#8
Join Date: Feb 2008
Location: ORD
Programs: Newly minted AA EXP Plat., disatisfied UA 1K, Marriott Silver & Hilton Gold
Posts: 704
Time to outsource their IT. They have no clue how to create/maintained basic functionality, let alone anything complicated. It's too much for them and they need to realize it. The rewards issue (i.e. no availability due to a system change on April 1) and website ridiculousness are causing me to quickly re-evaluate my move away from Marriott. It's a one year trial for me that I was hoping to complete before I made that decision. I'll see if I can stick to that or if they force me back with poor internal management issues.
Apr 9, 2011, 12:20 am
#9
Original Poster
Join Date: Jun 2010
Programs: Amex Platinum; Southwest A-list; BW Diamond; Hilton Gold; CO Silver; Hertz President's circle
Posts: 405
Interesting. I'm using 11.0.696.34 beta Chrome with Vista. This could possibly be my fault for using a beta, although I found the Hilton Website to be an unwieldy piece of crap even using the last release.
Thanks for the feedback,
Paul.
Thanks for the feedback,
Paul.
Apr 9, 2011, 10:45 am
#10
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,338
Same for me. I use Safari and Chrome on a Mac and have been stuck in the login loop from hell every time I try to access my account. I also have upcoming stays that have gone missing or are inaccessible now using the confirmation number.
This week I cancelled an award booking for December. I was unable to access the booking on the website so I called the Gold desk. Took them 20 minutes to cancel it (...?) and the points have still not cleared back into my account. I'm giving them another few days then I will call back.
Their IT is a joke and one of the things that I dislike most about HHonors. That and the horrible La Source bath products but that's a whole separate thread and topic!
This week I cancelled an award booking for December. I was unable to access the booking on the website so I called the Gold desk. Took them 20 minutes to cancel it (...?) and the points have still not cleared back into my account. I'm giving them another few days then I will call back.
Their IT is a joke and one of the things that I dislike most about HHonors. That and the horrible La Source bath products but that's a whole separate thread and topic!