Any Hilton or Hilton Honors Specific Questions I Can Answer?
May 28, 2019, 10:02 pm
#1
Original Poster
Join Date: May 2019
Location: Southeast USA
Posts: 1
Any Hilton or Hilton Honors Specific Questions I Can Answer?
Hey everybody. I’m curious if there are any questions about Hilton as a company, Hilton Honors as a loyalty program, and brand-specific questions that I might be able to answer for you all. I’ve been a Hilton employee for 11 years and I think there are a lot of misunderstood expectations or brand standards and I was hoping maybe I could clear up any misconceptions.
Example: I read on a thread about the SALT surveys, that the poster didn’t understand “why Hilton would hold hotels to a high standard of 9’s and 10’s, when so few people rate at a 9-10 level” and the misconception there is that you’re punished for not having all 9s or 10s, when in reality, you’re scored on the average number of 9’s and 10’s, and not the actual rating score. Most hotels in the country average mid to high 8’s for their overall scores, but the brand average benchmark for average of 9’s and 10’s is rarely in the 80% range for any one score. Usually most scores are around 70-75% 9’s and 10’s.
So any questions you might have, I’d love to answer.
See an example of what the property sees relating to survey scores below:
Example: I read on a thread about the SALT surveys, that the poster didn’t understand “why Hilton would hold hotels to a high standard of 9’s and 10’s, when so few people rate at a 9-10 level” and the misconception there is that you’re punished for not having all 9s or 10s, when in reality, you’re scored on the average number of 9’s and 10’s, and not the actual rating score. Most hotels in the country average mid to high 8’s for their overall scores, but the brand average benchmark for average of 9’s and 10’s is rarely in the 80% range for any one score. Usually most scores are around 70-75% 9’s and 10’s.
So any questions you might have, I’d love to answer.
See an example of what the property sees relating to survey scores below:
May 28, 2019, 10:16 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
Hey everybody. I’m curious if there are any questions about Hilton as a company, Hilton Honors as a loyalty program, and brand-specific questions that I might be able to answer for you all. I’ve been a Hilton employee for 11 years and I think there are a lot of misunderstood expectations or brand standards and I was hoping maybe I could clear up any misconceptions.
Example: I read on a thread about the SALT surveys, that the poster didn’t understand “why Hilton would hold hotels to a high standard of 9’s and 10’s, when so few people rate at a 9-10 level” and the misconception there is that you’re punished for not having all 9s or 10s, when in reality, you’re scored on the average number of 9’s and 10’s, and not the actual rating score. Most hotels in the country average mid to high 8’s for their overall scores, but the brand average benchmark for average of 9’s and 10’s is rarely in the 80% range for any one score. Usually most scores are around 70-75% 9’s and 10’s.
So any questions you might have, I’d love to answer.
See an example of what the property sees relating to survey scores below:
Example: I read on a thread about the SALT surveys, that the poster didn’t understand “why Hilton would hold hotels to a high standard of 9’s and 10’s, when so few people rate at a 9-10 level” and the misconception there is that you’re punished for not having all 9s or 10s, when in reality, you’re scored on the average number of 9’s and 10’s, and not the actual rating score. Most hotels in the country average mid to high 8’s for their overall scores, but the brand average benchmark for average of 9’s and 10’s is rarely in the 80% range for any one score. Usually most scores are around 70-75% 9’s and 10’s.
So any questions you might have, I’d love to answer.
See an example of what the property sees relating to survey scores below:
May 29, 2019, 5:16 am
#3
Join Date: Jan 2008
Location: Europe
Programs: Hilton Honors, Marriott Bonvoy, Accor, Hyatt, (Former IHG Ambassador)
Posts: 1,392
We have a hilton lurker/employee on this forum already, who has been here for years.
Not to be rude OP...but have your credentials been vetted by a moderator here ?
Not to be rude OP...but have your credentials been vetted by a moderator here ?
May 29, 2019, 4:27 pm
#5
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
Hey everybody. I’m curious if there are any questions about Hilton as a company, Hilton Honors as a loyalty program, and brand-specific questions that I might be able to answer for you all. I’ve been a Hilton employee for 11 years and I think there are a lot of misunderstood expectations or brand standards and I was hoping maybe I could clear up any misconceptions.
Example: I read on a thread about the SALT surveys, that the poster didn’t understand “why Hilton would hold hotels to a high standard of 9’s and 10’s, when so few people rate at a 9-10 level” and the misconception there is that you’re punished for not having all 9s or 10s, when in reality, you’re scored on the average number of 9’s and 10’s, and not the actual rating score. Most hotels in the country average mid to high 8’s for their overall scores, but the brand average benchmark for average of 9’s and 10’s is rarely in the 80% range for any one score. Usually most scores are around 70-75% 9’s and 10’s.
So any questions you might have, I’d love to answer.
See an example of what the property sees relating to survey scores below:
Example: I read on a thread about the SALT surveys, that the poster didn’t understand “why Hilton would hold hotels to a high standard of 9’s and 10’s, when so few people rate at a 9-10 level” and the misconception there is that you’re punished for not having all 9s or 10s, when in reality, you’re scored on the average number of 9’s and 10’s, and not the actual rating score. Most hotels in the country average mid to high 8’s for their overall scores, but the brand average benchmark for average of 9’s and 10’s is rarely in the 80% range for any one score. Usually most scores are around 70-75% 9’s and 10’s.
So any questions you might have, I’d love to answer.
See an example of what the property sees relating to survey scores below:
May 29, 2019, 5:25 pm
#6
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,353
Yeah, I'd love to know what the heck is with the Best Rate Guarantee people. Are they instructed to invent ways to deny claims? Or are they just kinda dumb? How can they claim there is a "list" of "approved" booking sites when there's nothing in the T&C about that?
May 30, 2019, 11:54 am
#8
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,858
Hey everybody. I’m curious if there are any questions about Hilton as a company, Hilton Honors as a loyalty program, and brand-specific questions that I might be able to answer for you all. I’ve been a Hilton employee for 11 years and I think there are a lot of misunderstood expectations or brand standards and I was hoping maybe I could clear up any misconceptions.
Welcome to FlyerTalk!
David
May 30, 2019, 12:11 pm
#9
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,031
Hey everybody. I’m curious if there are any questions about Hilton as a company, Hilton Honors as a loyalty program, and brand-specific questions that I might be able to answer for you all. I’ve been a Hilton employee for 11 years and I think there are a lot of misunderstood expectations or brand standards and I was hoping maybe I could clear up any misconceptions.
Example: I read on a thread about the SALT surveys, that the poster didn’t understand “why Hilton would hold hotels to a high standard of 9’s and 10’s, when so few people rate at a 9-10 level” and the misconception there is that you’re punished for not having all 9s or 10s, when in reality, you’re scored on the average number of 9’s and 10’s, and not the actual rating score. Most hotels in the country average mid to high 8’s for their overall scores, but the brand average benchmark for average of 9’s and 10’s is rarely in the 80% range for any one score. Usually most scores are around 70-75% 9’s and 10’s.
So any questions you might have, I’d love to answer.
See an example of what the property sees relating to survey scores below:
Example: I read on a thread about the SALT surveys, that the poster didn’t understand “why Hilton would hold hotels to a high standard of 9’s and 10’s, when so few people rate at a 9-10 level” and the misconception there is that you’re punished for not having all 9s or 10s, when in reality, you’re scored on the average number of 9’s and 10’s, and not the actual rating score. Most hotels in the country average mid to high 8’s for their overall scores, but the brand average benchmark for average of 9’s and 10’s is rarely in the 80% range for any one score. Usually most scores are around 70-75% 9’s and 10’s.
So any questions you might have, I’d love to answer.
See an example of what the property sees relating to survey scores below:
May 30, 2019, 1:16 pm
#10
Join Date: Apr 2015
Location: Southern California
Programs: AA EXPlat, 2.4MM; HHonors Diamond
Posts: 580
Why did you guys let go of the Hilton Shanghai? There are no longer any well located Hilton branded hotels here. Sure, the quality of the Hilton Shanghai went downhill, but I'm guessing that if you pointed out that the Kunlun ADR is 50% of what Hilton can fetch, the owner might have considered investing in renovations.
May 31, 2019, 7:09 am
#13
Join Date: Jul 2018
Programs: HHonors Lifetime Diamond, Delta Tupperware Medallion, National EE
Posts: 158
Your highness, why won't you let your family eat shrimp or lobster? Seems like a pretty shellfish act to me.
May 31, 2019, 8:49 am
#15
Original Member
Join Date: May 1998
Location: The shape-shifting urban sprawl that is El Lay. FT member #71.
Programs: UA Gold & MM; DL & AA credit card dirt status; Hilton Diamond; Marriott Fool's Gold
Posts: 4,690
