Wales MBA student's survey on Hilton loyalty programme
Jun 20, 2010, 6:51 am
#1
Original Poster
Join Date: Jun 2010
Posts: 4
Wales MBA student's survey on Hilton loyalty programme
hello everyone
please help me with my dissertation survey if you are interested in hotel industry
and customer loyalty.The survey is part of my dissertation of University
of WalesMBA Program. the link is http://www.surveymonkey.com/s/JBWPGWZ if you click it you can fill the survey about hilton's loyalty programme
thank you very much
Hello everyone,
i am a mba student in london and i need some help
i am writting my dissertation about hilton hotel, and i have a short survey which needs to be filled by hiltons' customers, if you have time I would really appreciate the help.
http://www.surveymonkey.com/s/JBWPGWZ
please help me with my dissertation survey if you are interested in hotel industry
and customer loyalty.The survey is part of my dissertation of University
of WalesMBA Program. the link is http://www.surveymonkey.com/s/JBWPGWZ if you click it you can fill the survey about hilton's loyalty programme
thank you very much
Hello everyone,
i am a mba student in london and i need some help
i am writting my dissertation about hilton hotel, and i have a short survey which needs to be filled by hiltons' customers, if you have time I would really appreciate the help. http://www.surveymonkey.com/s/JBWPGWZ
Last edited by Canarsie; Jun 20, 2010 at 7:42 pm
Jun 21, 2010, 3:03 am
#3
Original Poster
Join Date: Jun 2010
Posts: 4
Thank you very much guys but i need 30 more people to fill it, please help
://www.surveymonkey.com/s/JBWPGWZ ihttp://www.surveymonkey.com/s/JBWPGWZ
Last edited by Canarsie; Jun 21, 2010 at 9:43 am Reason: Consolidation.
Jun 21, 2010, 3:34 am
#6
Join Date: Apr 2003
Location: STR, SFO, SJC
Programs: UA-2P .94 MM, AF-S, AA Beggars Class .6 , DL .18, LH-Bier, HH-Gold, Hertz 5*
Posts: 96
Good Survey
Thank you so much for not creating a survey that goes on forever.
10-20 Q is about tops, unless you are rewarded
To be very Honest, I like Hilton for the service.
I strongly believe it is one of the worst Loyalty programs I am a member of based on rewards.
In the last year I was screamed at by Hilton Employees twice for asking for late checkout as GOLD !!! Such inconsistencies are not what a hotel chain or loyalty program is about
10-20 Q is about tops, unless you are rewarded
To be very Honest, I like Hilton for the service.
I strongly believe it is one of the worst Loyalty programs I am a member of based on rewards.
In the last year I was screamed at by Hilton Employees twice for asking for late checkout as GOLD !!! Such inconsistencies are not what a hotel chain or loyalty program is about
Jun 21, 2010, 4:32 am
#7
Join Date: Nov 2008
Location: SF Bay Area
Programs: TK Gold, M&M FTL, QR Gold, HH Diamond, PCR Platinum
Posts: 1,667
+1
If you want ppl to answer very last question, make sure you use currency. Would also appreciate to be able to see the result of this, once it is ready.
If you want ppl to answer very last question, make sure you use currency. Would also appreciate to be able to see the result of this, once it is ready.
Jun 21, 2010, 12:23 pm
#11
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
A Couple of Comments
I just completed the survey. I fund 2 questions that could be improved.
Question on how often does one stay at a Hilton, the option goes from once per week to once per month, which is a big jump that a lot of Diamond members would fall right in the middle if we just make 28 stays.
The final question on demographics had income levels without currency. The numbers are low enough that I assumed you meant GBP.
Question on how often does one stay at a Hilton, the option goes from once per week to once per month, which is a big jump that a lot of Diamond members would fall right in the middle if we just make 28 stays.
The final question on demographics had income levels without currency. The numbers are low enough that I assumed you meant GBP.
Jun 21, 2010, 12:49 pm
#12
Suspended
Join Date: Mar 2010
Programs: Migros Cumulus Platinum Hero
Posts: 1,628
hello everyone
please help me with my dissertation survey if you are interested in hotel industry
and customer loyaf you have time I would really appreciate the help.
http://www.surveymonkey.com/s/JBWPGWZ
please help me with my dissertation survey if you are interested in hotel industry
and customer loyaf you have time I would really appreciate the help.
http://www.surveymonkey.com/s/JBWPGWZ
Jun 21, 2010, 4:43 pm
#13
Join Date: Apr 2006
Location: IAD
Programs: UA GS, Avis CHM, Marriott & SPG & PC Plat., Hyatt & Hilton Diamond
Posts: 4,547
I was wondering about the answers for question 9:
What's "DK/NA/RF"?
Also, it wouldn't have hurt to fill out the currency in question 10. I suppose it must be GBP, but only guessed after seeing "Wales" in the FlyerTalk title. If I was sent to the survey directly, I wouldn't have a clue.
When appropriate, always add a "n/a" or "don't know" alternative to questions. I wasn't sure how I would answer all questions or if it mattered for me, for instance the "E- Loyalty" question. I don't even know what it means. Good that Survey Monkey doesn't force you to answer all questions.
9. How likely or unlikely are you to recommend Hilton Hotel to a friend or relative? Would you say the chances are...
How likely or unlikely are you to recommend Hilton Hotel to a friend or relative? Would you say the chances are...
* Excellent
* Very Good
* Good
* Fair
* Poor
* DK/NA/RF
How likely or unlikely are you to recommend Hilton Hotel to a friend or relative? Would you say the chances are...
* Excellent
* Very Good
* Good
* Fair
* Poor
* DK/NA/RF
Also, it wouldn't have hurt to fill out the currency in question 10. I suppose it must be GBP, but only guessed after seeing "Wales" in the FlyerTalk title. If I was sent to the survey directly, I wouldn't have a clue.
When appropriate, always add a "n/a" or "don't know" alternative to questions. I wasn't sure how I would answer all questions or if it mattered for me, for instance the "E- Loyalty" question. I don't even know what it means. Good that Survey Monkey doesn't force you to answer all questions.
Last edited by heffa; Jun 21, 2010 at 4:48 pm
Jun 21, 2010, 5:02 pm
#14
Join Date: Apr 2006
Location: IAD
Programs: UA GS, Avis CHM, Marriott & SPG & PC Plat., Hyatt & Hilton Diamond
Posts: 4,547
For a MBA student I would expect excellence in presenting as well as requesting information. Your request below is very much below University/College level. If English isn't your first language, then I would expect you [at MBA level] to run this through a colleague, your professor or friend before posting here or anywhere else. Not using a common spell checker found in MS Word or in Firefox etc is lazy. But not being able to spell your study subject Hilton with a capital H is priceless. 
BTW, are you a studying at University of Wales or are you a student in London?
BTW, are you a studying at University of Wales or are you a student in London?
hello everyone
please help me with my dissertation survey if you are interested in hotel industry
and customer loyalty.The survey is part of my dissertation of University
of WalesMBA Program. the link is http://www.surveymonkey.com/s/JBWPGWZ if you click it you can fill the survey about hilton's loyalty programme
thank you very much
Hello everyone,
i am a mba student in london and i need some help i am writting my dissertation about hilton hotel, and i have a short survey which needs to be filled by hiltons' customers, if you have time I would really appreciate the help.
http://www.surveymonkey.com/s/JBWPGWZ
please help me with my dissertation survey if you are interested in hotel industry
and customer loyalty.The survey is part of my dissertation of University
of WalesMBA Program. the link is http://www.surveymonkey.com/s/JBWPGWZ if you click it you can fill the survey about hilton's loyalty programme
thank you very much
Hello everyone,
i am a mba student in london and i need some help
i am writting my dissertation about hilton hotel, and i have a short survey which needs to be filled by hiltons' customers, if you have time I would really appreciate the help. http://www.surveymonkey.com/s/JBWPGWZ
Jun 21, 2010, 5:16 pm
#15
Join Date: Oct 2009
Location: HPN
Programs: Delta, HH Diamond, Marriott, AA Gold
Posts: 119
I was happy to complete the survey. Like many others I would like to see your dissertation posted when completed.
The comments on the spell checker / language are 100% on point.
The comments on the spell checker / language are 100% on point.