Hilton Late Checkout: Fact or Fiction?
Jun 13, 10, 3:17 pm
#1
Original Poster
Join Date: Jan 2007
Location: Nashville, TN - BNA
Programs: Hilton Gold, WN RR
Posts: 1,818
Hilton Late Checkout: Fact or Fiction?
Hey folks, just interested in comparing notes. A couple times lately I've requested late checkout and have gotten the definite impression it's scarce as hens' teeth (past 1 PM anyway).
Anyone have insight? When I called this morning (Embassy Suites in Murfreesboro, TN) it didn't sound as though my having VIP status made any difference. The desk staffer told me she'd 'check with housekeeping', then put me on hold for two seconds - during which time she could only have checked with housekeeping had she been speaking at the speed of light - then came back and told me it wouldn't happen.
Honestly, this is the one area where (for me) SPG really gets the nod over Hilton (except for householding of points, another whole topic)...
Have you ever gotten a really late checkout? Where and under what circumstances? (I did do a search for other threads and didn't see an omni on this subject - apologies if I've somehow missed it...)
Anyone have insight? When I called this morning (Embassy Suites in Murfreesboro, TN) it didn't sound as though my having VIP status made any difference. The desk staffer told me she'd 'check with housekeeping', then put me on hold for two seconds - during which time she could only have checked with housekeeping had she been speaking at the speed of light - then came back and told me it wouldn't happen.
Honestly, this is the one area where (for me) SPG really gets the nod over Hilton (except for householding of points, another whole topic)...
Have you ever gotten a really late checkout? Where and under what circumstances? (I did do a search for other threads and didn't see an omni on this subject - apologies if I've somehow missed it...)
Jun 13, 10, 4:53 pm
#4
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold and Silver Wings, AS MVPG75K, HH Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,276
We've generally had no problem obtaining a 1:00-2:00 p.m. checkout. The Buenos Aires Hilton quibbled with us recently, which was annoying, but they did have a hotel-filling convention from Brazil coming in the same evening so it was somewhat understandable.
Jun 13, 10, 6:31 pm
#5
FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL PM, UA Gold, WN A-List, HH DIA, Hyatt Disc, IHG Spire/AMB, Marriott Titanium, Hertz PC
Posts: 31,124
I've asked three times and was told twice 1 PM was the latest. The third time I asked for 1 and was offered 1:30, I'm certain I could have extended it past then if I'd wanted.
Jun 13, 10, 6:47 pm
#6
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,563
I've asked several times and almost always received what I asked for, which usually was 1:00 or 2:00 p.m. I don't recall ever asking for a room past 2:00 p.m. I've had 2:00 twice this year - Doubletree Syracuse and Cardiff Hilton.
Jun 13, 10, 7:35 pm
#7
Join Date: Jun 2010
Location: NC
Programs: HH Diamond (The Hard Way) Braniff Platinum, Eastern Airlines Gold, Piedmont Airlines Rubix Level
Posts: 156
Late Check-out never been an issue
Just two weeks ago I was given a 1:00pm check-out I have never been declined a late check-out or early check in. Most of these have been Hampton Inn in NC and SC
Jun 13, 10, 8:22 pm
#8
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SEA
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 13,554
At an 11:00 checkout Hampton, I asked for 1:00 recently and was given it after the clerk looked at the screen for a few seconds. His tone seemed to indicate it hadn't been a problem.
Jun 13, 10, 8:57 pm
#9
Join Date: Jan 2005
Location: If only I knew
Programs: Several of my own making in which I was recently fast-tracked to super-duper-über-elite status
Posts: 863
I've generally had good luck w/ getting late checkout until 2PM. Beyond that it's hit or miss.
I agree that SPG's approach is preferable--4PM pretty much guaranteed rather than Hilton's we'll try out best approach.
I agree that SPG's approach is preferable--4PM pretty much guaranteed rather than Hilton's we'll try out best approach.
Jun 13, 10, 9:16 pm
#10
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, CX Gold, HHonours Gold, SPG Gold, KL/AF Gold
Posts: 3,683
Asian properties are far superior in these terms.
I asked and got late check out at Hilton KL twice, 6 PM and 4 PM. At Hilton Singapore, I've had it extend to 3 PM. 4 PM check out (subject to blah blah) was mentioned on the Diamond benefit list letter I got at check in at each of these properties.
I asked and got late check out at Hilton KL twice, 6 PM and 4 PM. At Hilton Singapore, I've had it extend to 3 PM. 4 PM check out (subject to blah blah) was mentioned on the Diamond benefit list letter I got at check in at each of these properties.
Jun 14, 10, 1:18 am
#11
Join Date: Feb 2000
Location: Lake Oswego, OR
Programs: UA 1K 2MM, Marriott Platinum-Bonvoyage, Hilton Diamond
Posts: 3,196
Originally Posted by payam81
Asian properties are far superior in these terms.
Jun 14, 10, 1:40 am
#12
Join Date: Jun 2006
Location: Sun & beach destinations
Programs: UA-lifetime Platinum (2MM), IHG-Amb, HH-Diamond, Hertz-PC, Marriott-Gold, CX-AM
Posts: 1,427
Originally Posted by pauleeepaul
1-2 pm is usually what is offered in HH properties, IME.
IC AMB guarantees 4 pm (RA 8 pm.)
IC AMB guarantees 4 pm (RA 8 pm.)
Jun 14, 10, 3:23 am
#13
Suspended
Join Date: Mar 2010
Programs: Migros Cumulus Platinum Hero
Posts: 1,628
Originally Posted by divemistressofthedark
Hey folks, just interested in comparing notes. A couple times lately I've requested late checkout and have gotten the definite impression it's scarce as hens' teeth (past 1 PM anyway).
Anyone have insight? When I called this morning (Embassy Suites in Murfreesboro, TN) it didn't sound as though my having VIP status made any difference. The desk staffer told me she'd 'check with housekeeping', then put me on hold for two seconds - during which time she could only have checked with housekeeping had she been speaking at the speed of light - then came back and told me it wouldn't happen.
Honestly, this is the one area where (for me) SPG really gets the nod over Hilton (except for householding of points, another whole topic)...
Have you ever gotten a really late checkout? Where and under what circumstances? (I did do a search for other threads and didn't see an omni on this subject - apologies if I've somehow missed it...)
Anyone have insight? When I called this morning (Embassy Suites in Murfreesboro, TN) it didn't sound as though my having VIP status made any difference. The desk staffer told me she'd 'check with housekeeping', then put me on hold for two seconds - during which time she could only have checked with housekeeping had she been speaking at the speed of light - then came back and told me it wouldn't happen.
Honestly, this is the one area where (for me) SPG really gets the nod over Hilton (except for householding of points, another whole topic)...
Have you ever gotten a really late checkout? Where and under what circumstances? (I did do a search for other threads and didn't see an omni on this subject - apologies if I've somehow missed it...)
Jun 14, 10, 4:38 am
#14
Join Date: Nov 2008
Location: SF Bay Area
Programs: TK Gold, M&M FTL, QR Gold, HH Diamond, PCR Platinum
Posts: 1,658
In hotels as returning guest - no problem to get 2-4PM.
Best ever was in Conrad SIN where they allowed us check-out at 6PM + lounge access until ~9PM when we left for airport.
Best ever was in Conrad SIN where they allowed us check-out at 6PM + lounge access until ~9PM when we left for airport.
