A Day in the Life of a FOM
Mar 1, 2010, 12:36 pm
#31
Original Poster
Join Date: Sep 2009
Posts: 639
Loved your OP, HHGG - looking forward to more!
When you talked about the snow, I was pretty sure you were somewhere in the Hudson Valley. I don't think I've stayed at your HI, though, as all the GMs I remember were female (although it has been a few years since I've stayed up that way).
Glad you are getting rave reviews - keep up the good work!
When you talked about the snow, I was pretty sure you were somewhere in the Hudson Valley. I don't think I've stayed at your HI, though, as all the GMs I remember were female (although it has been a few years since I've stayed up that way).
Glad you are getting rave reviews - keep up the good work!
Mar 1, 2010, 12:53 pm
#32
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
The best thing I've taken away from all of this is the guest experience. I've been in a hotel room for a week and I've got insane cabin fever. It's definitely helped me relate to my guests a lot better... how the hell do you road warriors do it? I'm losing my mind!
Hudson Valley? One of the best Hampton Inns in the country is in Kingston. IMO.
But pleeeeese, no sat TV??? You have got to be kidding!
Mar 1, 2010, 1:16 pm
#33
Original Poster
Join Date: Sep 2009
Posts: 639
Well, uh... we were officially declared as being in a state of emergency...
Mar 1, 2010, 1:37 pm
#34
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
I hope you guys will be digging out soon. It sounds like you have everything under control. And, pretty please, no more cataclysmic snow. I will be visiting the Hudson Valley in two weeks.
Mar 1, 2010, 4:41 pm
#35
Original Poster
Join Date: Sep 2009
Posts: 639
Are you staying up in Kingston? Why don't you come a little further south towards I-84...
Mar 2, 2010, 1:04 pm
#37
Original Poster
Join Date: Sep 2009
Posts: 639
Our indoor pool requires a special key which helps us to A) limit access to our guests only and not people looking for a free dip and B) ensures that everybody in the pool is aware of THE RULES. Before guests can have that key they need to sign it out and agree to our policies (no food and drink, must be of age) and the local board of health & safety's rules (must have proper supervision since there is no lifeguard, etc).
Mar 2, 2010, 6:54 pm
#38
Join Date: Feb 2004
Location: BNE / LHR
Programs: QF Gold
Posts: 1,601
Our indoor pool requires a special key which helps us to A) limit access to our guests only and not people looking for a free dip and B) ensures that everybody in the pool is aware of THE RULES. Before guests can have that key they need to sign it out and agree to our policies (no food and drink, must be of age) and the local board of health & safety's rules (must have proper supervision since there is no lifeguard, etc).
But seems like madness that people need to sign that they agree to the rules. It should just be common sense to swim within your abilities and take care of children, however unfortunately its no longer survival of the fittest :-/
Mar 2, 2010, 7:27 pm
#39
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Yes, with a night next to ALB to catch first flight. I have work in Saugerties. With the past few weeks as an example, I run a good risk of having to drive in to work each day in a ELE snowstorm. I am trying to minimize the miles and time.
Mar 2, 2010, 7:33 pm
#40
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
I'm so disappointed to see so little emphasis on customer satisfaction surveys and tripadvisor reviews. 
Mar 3, 2010, 11:20 am
#41
Original Poster
Join Date: Sep 2009
Posts: 639
davem4 - Yeah, I hear ya... Dem's da brakes, unfortunately!
Beckles --- I'll start checking TWICE an hour.
Beckles --- I'll start checking TWICE an hour.
Mar 3, 2010, 6:01 pm
#42
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
You guys are terrific!
What is a DOS though?
Also, as Hilton is the only chain that actually forces its members to print out (and remember to bring!) a reward cert, what happens to the piece of paper afterwards? In this day and age you guys actually have to snail them back to corporate?
What is a DOS though?
Also, as Hilton is the only chain that actually forces its members to print out (and remember to bring!) a reward cert, what happens to the piece of paper afterwards? In this day and age you guys actually have to snail them back to corporate?
Mar 3, 2010, 10:57 pm
#43
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,993
With the reward certificates; I consider it to be like checking in for a flight without a printed copy of your e-ticket. 99% of the time you're not gunna need it ...
... then there's that other 1% of the time ...
... then there's that other 1% of the time ...
Mar 3, 2010, 11:09 pm
#44
Join Date: Sep 2009
Location: IAH
Programs: UA 1K, 1MM; IHG Spire; HH Diamond; Marriott Gold (UA); National Executive Elite
Posts: 669
Am I right to assume that there is enough snow left to annihilate the Holiday Inn guys?
What about the cheesecake challenge, is that still on?
(After some internettery, I now know where to stay if I am ever in that part of NY. I'm not a Pisces, so I should be fine.
)
What about the cheesecake challenge, is that still on?
(After some internettery, I now know where to stay if I am ever in that part of NY. I'm not a Pisces, so I should be fine.
)
Last edited by Motorskills; Mar 3, 2010 at 11:11 pm Reason: wrong dessert, dammit!
Mar 5, 2010, 12:15 am
#45
Original Poster
Join Date: Sep 2009
Posts: 639
Am I right to assume that there is enough snow left to annihilate the Holiday Inn guys?
What about the cheesecake challenge, is that still on?
(After some internettery, I now know where to stay if I am ever in that part of NY. I'm not a Pisces, so I should be fine.)
What about the cheesecake challenge, is that still on?
(After some internettery, I now know where to stay if I am ever in that part of NY. I'm not a Pisces, so I should be fine.
)I wonder how you tracked me down... I didn't think I had anything identifiable in here... unless of course you pinpoint which towns in the Hudson Valley lost power... and then which Hampton Inn hotels in those locations are near a Holiday Inn...
PM me before arrival!