Did Not receive 500 Bonus points for booking online
Feb 23, 2010, 1:15 pm
#1
Original Poster
Join Date: Mar 2009
Programs: Diamond HH, Gold Marriott, UA "Plebe"
Posts: 90
Did Not receive 500 Bonus points for booking online
Since January I have stayed at three Hiltons, one Doubletree, and one Hilton Garden Inn. I did not receive my bonus 500 miles for booking online for the Doubletree Tucson, or the Austin Hilton Garden. After the Doubletree stay I called HH and they gave me 1000 points for adjustment. Today, when I discovered that I again did not get my bonus points for online booking for the H Garden, the HH CS gave me 3,000 points, with the explanation that there is a "glitch in the system with AMEX and they are working on the problem. Have others experienced this glitch?
Feb 23, 2010, 1:27 pm
#2
Join Date: Sep 2009
Location: South Jersey
Programs: Hilton Diamond
Posts: 156
Since January I have stayed at three Hiltons, one Doubletree, and one Hilton Garden Inn. I did not receive my bonus 500 miles for booking online for the Doubletree Tucson, or the Austin Hilton Garden. After the Doubletree stay I called HH and they gave me 1000 points for adjustment. Today, when I discovered that I again did not get my bonus points for online booking for the H Garden, the HH CS gave me 3,000 points, with the explanation that there is a "glitch in the system with AMEX and they are working on the problem. Have others experienced this glitch?
Feb 23, 2010, 2:17 pm
#3
Join Date: Jul 2008
Location: Redmond, OR
Programs: AS MVP Gold, HHonors Silver, Marriott Titanium (Lifetime Platinum), UA Silver, OW Sapphire
Posts: 709
Since January I have stayed at three Hiltons, one Doubletree, and one Hilton Garden Inn. I did not receive my bonus 500 miles for booking online for the Doubletree Tucson, or the Austin Hilton Garden. After the Doubletree stay I called HH and they gave me 1000 points for adjustment. Today, when I discovered that I again did not get my bonus points for online booking for the H Garden, the HH CS gave me 3,000 points, with the explanation that there is a "glitch in the system with AMEX and they are working on the problem. Have others experienced this glitch?
It's a pain to call, but hopefully it will get worked out in your situation so that you no longer need to.
Dave
Feb 23, 2010, 3:06 pm
#5
Join Date: Feb 2006
Programs: HH diamond
Posts: 2,646
Had this problem thru most of 2009. Prb missed 75% time. I ended up getting my bonuses in lump sums too (2000 here, 3000 there) once they discovered their mistakes after I called and called. This year it has only happened once in the past 8 stays. However, I did have to fight to get them this time.
Feb 24, 2010, 2:58 am
#8
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
Feb 24, 2010, 6:25 am
#9
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
I've found e-mail to be effective if I have a reward point issue.
Feb 24, 2010, 6:42 am
#10
Join Date: Sep 2009
Location: South Jersey
Programs: Hilton Diamond
Posts: 156
Feb 24, 2010, 7:52 am
#12
Join Date: Sep 2009
Location: South Jersey
Programs: Hilton Diamond
Posts: 156
"Online Booking Bonus
You will receive 500 HHonors
bonus points for each qualifying
stay at a participating Hilton Family
hotel when the stay is booked online
at HiltonHHonors.com or at any
Hilton Family hotel website and paid
for with the Card."
Feb 24, 2010, 10:10 am
#13
Join Date: Feb 2006
Programs: HH diamond
Posts: 2,646
You have to book via a Hilton family website and pay with the HHonors Amex. If you used anything else, you don't get the bonus points (it's called the AMEX online booking bonus, after all). If you did book via Hilton channels and used the HHonors Amex, time to get on the phone and call HHonors.