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Did Not receive 500 Bonus points for booking online

Did Not receive 500 Bonus points for booking online

Old Feb 23, 10, 2:15 pm
  #1  
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Join Date: Mar 2009
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Did Not receive 500 Bonus points for booking online

Since January I have stayed at three Hiltons, one Doubletree, and one Hilton Garden Inn. I did not receive my bonus 500 miles for booking online for the Doubletree Tucson, or the Austin Hilton Garden. After the Doubletree stay I called HH and they gave me 1000 points for adjustment. Today, when I discovered that I again did not get my bonus points for online booking for the H Garden, the HH CS gave me 3,000 points, with the explanation that there is a "glitch in the system with AMEX and they are working on the problem. Have others experienced this glitch?
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Old Feb 23, 10, 2:27 pm
  #2  
 
Join Date: Sep 2009
Location: South Jersey
Programs: Hilton Diamond
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Originally Posted by imssc1 View Post
Since January I have stayed at three Hiltons, one Doubletree, and one Hilton Garden Inn. I did not receive my bonus 500 miles for booking online for the Doubletree Tucson, or the Austin Hilton Garden. After the Doubletree stay I called HH and they gave me 1000 points for adjustment. Today, when I discovered that I again did not get my bonus points for online booking for the H Garden, the HH CS gave me 3,000 points, with the explanation that there is a "glitch in the system with AMEX and they are working on the problem. Have others experienced this glitch?
I haven't had any problems. Got my 500 points for a 2/13 stay at a doubletree.
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Old Feb 23, 10, 3:17 pm
  #3  
 
Join Date: Jul 2008
Location: Redmond, OR
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Originally Posted by imssc1 View Post
Since January I have stayed at three Hiltons, one Doubletree, and one Hilton Garden Inn. I did not receive my bonus 500 miles for booking online for the Doubletree Tucson, or the Austin Hilton Garden. After the Doubletree stay I called HH and they gave me 1000 points for adjustment. Today, when I discovered that I again did not get my bonus points for online booking for the H Garden, the HH CS gave me 3,000 points, with the explanation that there is a "glitch in the system with AMEX and they are working on the problem. Have others experienced this glitch?
Last year, for a period of about a month, I had to call each time to get the credit. Since then (about 9 months now) I've not had any additional problems in over 40 stays.

It's a pain to call, but hopefully it will get worked out in your situation so that you no longer need to.

Dave
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Old Feb 23, 10, 3:21 pm
  #4  
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Join Date: Apr 2009
Location: New Delhi, India
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no problem here as well....points posted within 24 hours of checkout....
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Old Feb 23, 10, 4:06 pm
  #5  
 
Join Date: Feb 2006
Programs: BA Silver, HH diamond, SPG Gold, whole lot of almost on a whole lot of others
Posts: 2,637
Had this problem thru most of 2009. Prb missed 75% time. I ended up getting my bonuses in lump sums too (2000 here, 3000 there) once they discovered their mistakes after I called and called. This year it has only happened once in the past 8 stays. However, I did have to fight to get them this time.
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Old Feb 23, 10, 11:49 pm
  #6  
 
Join Date: Oct 2008
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Is this a promo you have to register for or should it be automatic if you book online?
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Old Feb 24, 10, 2:30 am
  #7  
 
Join Date: Nov 2009
Posts: 15
i'm a bit surprised about this posting as well, since i make most of my bookings for hilton or hilton garden inn stays online and never received an online-booking credit.

thanks!
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Old Feb 24, 10, 3:58 am
  #8  
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Originally Posted by muflyer View Post
Is this a promo you have to register for or should it be automatic if you book online?
Originally Posted by nyc12345 View Post
i'm a bit surprised about this posting as well, since i make most of my bookings for hilton or hilton garden inn stays online and never received an online-booking credit.

thanks!
i have not registered for anything but i always get my 500 points for booking online....
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Old Feb 24, 10, 7:25 am
  #9  
 
Join Date: Oct 2009
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Originally Posted by nyc12345 View Post
i'm a bit surprised about this posting as well, since i make most of my bookings for hilton or hilton garden inn stays online and never received an online-booking credit.

thanks!
Using an Amex? I don't think I have never missed receiving the bonus.

I've found e-mail to be effective if I have a reward point issue.
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Old Feb 24, 10, 7:42 am
  #10  
 
Join Date: Sep 2009
Location: South Jersey
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Originally Posted by muflyer View Post
Is this a promo you have to register for or should it be automatic if you book online?
It's if you book online using an HHonors Amex card. Shows up as:

AMEX CO BRAND ONLINE BOOKING BONUS - Hilton Times Square 500
fligster is offline  
Old Feb 24, 10, 7:45 am
  #11  
 
Join Date: Jan 2008
Posts: 4,693
I don't get the 500 points, but I haven't asked either. Maybe I should?!
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Old Feb 24, 10, 8:52 am
  #12  
 
Join Date: Sep 2009
Location: South Jersey
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Originally Posted by jbcarioca View Post
I don't get the 500 points, but I haven't asked either. Maybe I should?!
If you are using an Hhonors Amex card you should get it. It is listed in the benefits brochure.

"Online Booking Bonus
You will receive 500 HHonors
bonus points for each qualifying
stay at a participating Hilton Family
hotel when the stay is booked online
at HiltonHHonors.com or at any
Hilton Family hotel website and paid
for with the Card."
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Old Feb 24, 10, 11:10 am
  #13  
 
Join Date: Feb 2006
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Originally Posted by nyc12345 View Post
i'm a bit surprised about this posting as well, since i make most of my bookings for hilton or hilton garden inn stays online and never received an online-booking credit.

thanks!
You have to book via a Hilton family website and pay with the HHonors Amex. If you used anything else, you don't get the bonus points (it's called the AMEX online booking bonus, after all). If you did book via Hilton channels and used the HHonors Amex, time to get on the phone and call HHonors.
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