Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

New Procedure For Earning Bonus Hilton Honors Points for Car Rental

New Procedure For Earning Bonus Hilton Honors Points for Car Rental

Old Jan 27, 10, 1:42 pm
  #16  
Moderator: Hilton Honors forums
 
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,545
Originally Posted by HHonorsRepresentative View Post
You will need to provide your HHonors account number to the reservation agent with National when securing your car rental. National send us a weekly file of members to credit.
Just out of curiosity, do you know the reasons behind why Hilton Hotels Corporation decided to change the implementation of this policy?
Canarsie is online now  
Old Jan 27, 10, 1:53 pm
  #17  
 
Join Date: Aug 2005
Location: DFW
Programs: Marriott Plat, United Silver, DL, IHG Plat, Hilton Gold, etc.
Posts: 2,840
Originally Posted by HHonorsRepresentative View Post
Hello,

You will need to provide your HHonors account number to the reservation agent with National when securing your car rental. National send us a weekly file of members to credit.

Thanks,
Teresa (HHonorsRepresentative)
Is there a way to add an HH number when booking with National online?
pmaddock is offline  
Old Jan 27, 10, 1:59 pm
  #18  
FlyerTalk Evangelist
 
Join Date: Nov 1999
Posts: 22,521
Originally Posted by Canarsie View Post
Just out of curiosity, do you know the reasons behind why Hilton Hotels Corporation decided to change the implementation of this policy?
I wouldnt be surprised to learn when renting using the Hilton code that not only will ones acct get the 250 pts but that Hilton will get some $ per rental

Just a guess on my part
craz is offline  
Old Jan 27, 10, 2:00 pm
  #19  
Company Representative - Honors by Hilton
 
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,161
Originally Posted by Canarsie View Post
Just out of curiosity, do you know the reasons behind why Hilton Hotels Corporation decided to change the implementation of this policy?
Hello,

It isn't a policy change, but more of a process change. The benefit still exists, it is just processed differently now.

Thanks,
Teresa (HHonorsRepresentative)
Hilton Honors Ambassador is offline  
Old Jan 27, 10, 2:01 pm
  #20  
Company Representative - Honors by Hilton
 
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,161
Originally Posted by pmaddock View Post
Is there a way to add an HH number when booking with National online?
Hello,

You will need to inquire with National Car Rental, as I do not have this information.

Thanks,
Teresa (HHonorsRepresentative)
Hilton Honors Ambassador is offline  
Old Jan 27, 10, 2:38 pm
  #21  
Moderator: American AAdvantage and New York City
 
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,536
Originally Posted by linsj View Post
I have.
I have, too, but that was prior to this processing change - I'm wondering if you've done this since the change? The only way I know of to provide National with my HH number online is to select HH as my reward partner on the National website, which is an either/or selection versus National Rental Credits.
dstan is offline  
Old Jan 27, 10, 4:51 pm
  #22  
 
Join Date: Jan 2004
Location: Chicagoland/ORD
Programs: UA Gold, Hilton Diamond, Marriott Gold
Posts: 3,267
Originally Posted by pmaddock View Post
Is there a way to add an HH number when booking with National online?
Yes, go into your account online and add it as a reward preference.
linsj is offline  
Old Jan 27, 10, 10:47 pm
  #23  
FlyerTalk Evangelist & Ambassador: China
 
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Plat, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,181
Originally Posted by HHonorsRepresentative View Post
Hello,

It isn't a policy change, but more of a process change. The benefit still exists, it is just processed differently now.

Thanks,
Teresa (HHonorsRepresentative)
It does seem like a policy change. Instead we get HH pts from the reservation with National vs "in conjunction" with National. Thus, we don't get anymore pts from National for National reservations (or airline pts).

Before we got bonus points from Hilton for reservations with National AND National points.

Now we only get 1. That seems like a policy change to me.

HHR:

1. When did this change occur?
2. Why did we not get notified?
mnredfox is offline  
Old Jan 27, 10, 10:56 pm
  #24  
Moderator: American AAdvantage and New York City
 
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,536
Originally Posted by mnredfox View Post
It does seem like a policy change. Instead we get HH pts from the reservation with National vs "in conjunction" with National. Thus, we don't get anymore pts from National for National reservations (or airline pts).

Before we got bonus points from Hilton for reservations with National AND National points.

Now we only get 1. That seems like a policy change to me.
Yes, that was my earlier question/point, although you stated it more clearly than I did!
dstan is offline  
Old Jan 27, 10, 11:21 pm
  #25  
Moderator: Hilton Honors forums
 
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,545
Originally Posted by HHonorsRepresentative View Post
It isn't a policy change, but more of a process change. The benefit still exists, it is just processed differently now.
I am an long-time Emerald Club member and find this inconvenient at best, although I will still take advantage of this offer.

I never go to the counter at National Car Rental. It usually only takes me a couple of minutes to check out the car at the exit once I choose a vehicle at the Emerald Aisle. Now the process will take longer if I want to collect the 250 Hilton HHonors points that I have earned, and I have to now do it in the car outside at the gate.

I do not know about anyone else, but I would much rather first get to the hotel property to receive my Hilton HHonors points. Additionally, as others have stated, I want to earn both National and Hilton HHonors points — one of the “Double-Dipping” procedures of which is a main marketing point of the Hilton HHonors frequent guest loyalty program — but apparently can no longer do so.

This may be a minor inconvenience, but I would much prefer the former way of collecting 250 Hilton HHonors points for renting a car.

I am requesting that Hilton please revisit this procedure.
Canarsie is online now  
Old Jan 28, 10, 8:43 am
  #26  
 
Join Date: Jan 2004
Location: Chicagoland/ORD
Programs: UA Gold, Hilton Diamond, Marriott Gold
Posts: 3,267
Originally Posted by Canarsie View Post
I never go to the counter at National Car Rental. It usually only takes me a couple of minutes to check out the car at the exit once I choose a vehicle at the Emerald Aisle. Now the process will take longer if I want to collect the 250 Hilton HHonors points that I have earned, and I have to now do it in the car outside at the gate.
The process is actually shorter because you put it in your profile and automatically get the points, rather than waiting for the hotel clerk to check the keys or rental agreement and figure out to enter it in the computer where half the time it never "took," so you (or at least I) had to call the Honors line to get the points posted.

I like the new process except when I'm at multiple hotels per trip when I'd get more points than under the new system.
linsj is offline  
Old Jan 28, 10, 10:34 am
  #27  
Company Representative - Honors by Hilton
 
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,161
Hello,

We are always looking for ways to automate and improve our processes. Instead of a Hilton team member processing your car rental credit, you can now simply add your HHonors numbers to your Emerald Club profile. Alternatively you may provide your HHonors number when you pick up your rental with National Car Rental or Alamo Rent A Car. In addition, not requiring a hotel stay in conjunction with your car rental aligns the policy with the majority of our other car rental partners, which actually lifts a restriction in allowing you to take advantage of this earning opportunity for all of your rentals. Finally, this means we now have the technology in place to do promotions offering increased bonus points for rentals with National and Alamo. Keep checking your e-mail inbox and the HHonors web site for these bonus point offers.

To address the question from mnredfox and Canarsie, the Hilton HHonors Double Dipping® program feature allows members to earn both hotel points and/or airline miles – unfortunately not car rental credits. The ability to earn car rental credits or air/hotel miles through Emerald Club is managed by Emerald Club, not Hilton HHonors.

Thanks,
Teresa (HHonorsRepresentative)
Hilton Honors Ambassador is offline  
Old Jan 28, 10, 12:33 pm
  #28  
Moderator: Hilton Honors forums
 
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,545
Originally Posted by HHonorsRepresentative View Post
The ability to earn car rental credits or air/hotel miles through Emerald Club is managed by Emerald Club, not Hilton HHonors.
I did not know this.

Thank you, Teresa.
Canarsie is online now  
Old Jan 28, 10, 1:55 pm
  #29  
Original Poster
 
Join Date: Jan 2010
Programs: HHonors Diamond, National Executive, SkyTeam Elite
Posts: 13
Teresa from HHonors, thanks for your replies on my post. Correct me if I am wrong, but with the previous position of checking in at the desk and showing your National keys you were credited with 250 bonus points for each stay. Often, I will have 2, 3 or even 4 different stays during one week car rental and collected the 250 bonus points on each stay. With this new policy, I will receive only 250 bonus points for the entire car rental. Also, previously I was able to receive National rental credits and as an Emerald Exec would get a free car rental day for every 6 rentals from National. Now, if I choose the 250 HH bonus point option that will be in lieu of receiving the rental credits from National. I'd rather that HH would just continue adding the car bonus at the hotel check in. Thanks for listening.
jeffpfeifer is offline  
Old Jan 28, 10, 2:42 pm
  #30  
Moderator Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
 
Join Date: Jun 2000
Programs: AS MVP Gold, Honors Diamond
Posts: 33,974
Originally Posted by linsj View Post
...rather than waiting for the hotel clerk to check the keys or rental agreement....
I have never had the clerk ask for keys or contract, just which company.

I would say, though, the 25-30% of them had no idea of what the "Rental Car bonus" was, and I have had to instruct them and usually give them the two-letter code.

However, I believe that from now on, all my future rentals will be from Thrifty....
cblaisd is offline  

Thread Tools
Search this Thread