Thank you Adam
Oct 14, 1999, 1:12 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Points restored, thank you Adam
Adam,
Thank you for your intervention. Sending you the e-mail when 5000 points disappeared from my account paid off. The 5000 points was restored today with a call from HHonors explaining what happened. It's great having you on this board. Thank you again.
Baze
Thank you for your intervention. Sending you the e-mail when 5000 points disappeared from my account paid off. The 5000 points was restored today with a call from HHonors explaining what happened. It's great having you on this board. Thank you again.
Baze
Oct 14, 1999, 3:55 pm
#3
Original Member
Join Date: May 1998
Location: Ormond Beach, FL USA
Programs: Delta Flying Colonel, Lifetime Silver Medallion, Million Miler
Posts: 621
Thanks
Thanks Adam for the Gold Cards. I got one with booklet good thru 01/01 and another good thru 12/00 with the same HHonors number. Just a screw up, but all should know that Adam helped me remain a loyal HHonors member by restoring Gold status. I will be a better Hilton stayer in the coming year solely due to Adam's intervention.
Jun 15, 2000, 12:51 pm
#7
Join Date: Sep 1999
Location: Charlotte, NC USA
Programs: AA EXP; Marriott Lifetime / Annual Titanium; Massively Missing Starwood
Posts: 5,337
You know, Adam has bailed me out twice recently. I don't know what I'll do if Adam leaves...so please don't ever think about it!
Jun 15, 2000, 12:51 pm
#8
Join Date: Sep 1999
Location: Charlotte, NC USA
Programs: AA EXP; Marriott Lifetime / Annual Titanium; Massively Missing Starwood
Posts: 5,337
You know, Adam has bailed me out twice recently. I don't know what I'll do if Adam leaves...so please don't ever think about it!
Jun 16, 2000, 11:17 pm
#9
FlyerTalk Evangelist
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
In my opinion, that simple fact that someone from a company even takes the time to read and react to a consumer bulletin board is a great compliment to that company and it's people. I only wish more companies took the time and had the guts to face some of their (inevitable) service challenges in the manner in which Adam has done here.
A tip of the hat to Adam and his staff at Hilton and HHonors.
A tip of the hat to Adam and his staff at Hilton and HHonors.
Jun 17, 2000, 6:18 am
#10
Original Member
Join Date: May 1998
Location: In protest of Flyertalk's uncalledfor censoring of my point of view, I cancelled my InsideFlyer subscription. So long, and thanks for everything.
Posts: 3,325
I have to agree.
Adam Burke has shown his genuine concern and assisted many of us to resolve HHonors issues.
One person can not change a company (take it from me, I know). But knowing that there is someone who cares about the customer's opinion in a position of authority - who is capable of doing something about a problem - makes being a Hiton VIP very worthwhile.
Look closely at all of the other travel companies you patronize, and examine at which ones you have the name of a personal contact who you can reach-out to in case of difficulties. Airlines?, Hotel Chains? American Express?
Thank you Adam, for standing out!
Adam Burke has shown his genuine concern and assisted many of us to resolve HHonors issues.
One person can not change a company (take it from me, I know). But knowing that there is someone who cares about the customer's opinion in a position of authority - who is capable of doing something about a problem - makes being a Hiton VIP very worthwhile.
Look closely at all of the other travel companies you patronize, and examine at which ones you have the name of a personal contact who you can reach-out to in case of difficulties. Airlines?, Hotel Chains? American Express?
Thank you Adam, for standing out!
Jun 17, 2000, 6:52 am
#11
Join Date: May 2000
Location: Coppell, Texas
Posts: 1,014
Adam:
As A diamond I rarely have problems because I have a special number to call, but tons of people are complaing look at the The Buzz title Hilton and Starwood, sounds like somebody needs to shake up the honors program department. I do agree with one complaint though the hotel postings are terrible either half don't post or the bonus don't post
As A diamond I rarely have problems because I have a special number to call, but tons of people are complaing look at the The Buzz title Hilton and Starwood, sounds like somebody needs to shake up the honors program department. I do agree with one complaint though the hotel postings are terrible either half don't post or the bonus don't post
Jun 17, 2000, 1:48 pm
#12
Join Date: Jan 1999
Location: Charlotte, NC
Programs: DL DM, Hilton, Marriott & SPG Platinum & a whole lot of other programs...
Posts: 745
Adam has helped me out when no one else could, especially with a tricky Eropnean Hotel Award Reservation. I know the wait times are long and CS is struggling, but hopefully this is getting better. I still am very pleased with HHonors.
Jun 17, 2000, 1:57 pm
#13
Join Date: Jun 1999
Location: Beverly Hills, CA, USA
Posts: 180
Hello all. Thanks very much for the kind words. As I've said before though, I just happen to be the name you see on FlyerTalk. Any Wizard of Oz fans out there? It's really all the folks "behind the curtain" who deserve the kudos. We've got a great team and, while we certainly have work to do, I can assure you that everyone in our organization is committed to putting our members' needs first!
We're definitely aware of the outstanding challenges, and while we haven't been able to address some issues as quickly as we'd like, we're actively working to meet and exceed your expectations.
Best regards,
Adam
We're definitely aware of the outstanding challenges, and while we haven't been able to address some issues as quickly as we'd like, we're actively working to meet and exceed your expectations.
Best regards,
Adam