Hertz No 1 Club Gold 5* - In Europe but not in US?
Dec 21, 2008, 4:11 pm
#1
Original Poster
Join Date: Mar 2003
Programs: BA - GGL GFL
Posts: 1,777
Hertz No 1 Club Gold 5* - In Europe but not in US?
I'm a No 1 Club Gold 5* member and have just noticed on an upcoming booking I have in LAX this week that I need to go to the standard counter, all my European bookings send me to the Gold counter. I just spoke to customer services and they said that I'm Gold in Europe but not in US or Australia but was not able to explain any further.
Does this sound normal? I got my Gold card via AMEX Plat and have also rented more than 10 cars in 2008.
Does this sound normal? I got my Gold card via AMEX Plat and have also rented more than 10 cars in 2008.
Dec 21, 2008, 5:51 pm
#2
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,587
Yup , perfectly normal
What you need to do is to add the other regions to your account. Phone back and ask to get your membership updated to cover the other 2 regions Australia/New Zealand and US/Canada You need, iirc, to sign another form to cover the other regions and send it in and then your membership will work globally
Dave
What you need to do is to add the other regions to your account. Phone back and ask to get your membership updated to cover the other 2 regions Australia/New Zealand and US/Canada You need, iirc, to sign another form to cover the other regions and send it in and then your membership will work globally
Dave
Dec 22, 2008, 2:53 am
#3
Join Date: Jan 2003
Posts: 4,929
vSFU - as Dave Noble says, you need to update your profile.
Log onto Hertz, and somewhere in your Gold profile, there should be a bit about the various different options you want on different continents/regions (try My Profile > Vehicle Preferences). Fill that in, then fax it off to Hertz (they need a signature for the US IIRC).
Unless you've ticked boxes and submitted the relevant bits back to Hertz, they'll not extend Gold/5* service to those regions - I got caught out with this about 3 years ago in Oz, and subsequently setup my Gold profile for all countries.
Log onto Hertz, and somewhere in your Gold profile, there should be a bit about the various different options you want on different continents/regions (try My Profile > Vehicle Preferences). Fill that in, then fax it off to Hertz (they need a signature for the US IIRC).
Unless you've ticked boxes and submitted the relevant bits back to Hertz, they'll not extend Gold/5* service to those regions - I got caught out with this about 3 years ago in Oz, and subsequently setup my Gold profile for all countries.
Feb 4, 2011, 9:09 am
#5
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
Old thread, but when I was googling how to get my gold status in Europe it came up so I figured I'd post the instructions from Hertz here (they also sent them in an e-mail a few minutes later) should anybody else be searching.
Thank you for your recent reservation. In order to extend your #1 Club Gold(R) membership privileges for this and any future international rentals you will need to add international selections to your Gold profile.
You may make these changes by logging onto hertz.com and clicking on "My Profile" then scrolling down to the Vehicle Preferences and clicking the "Edit" button.
Select the tab in which you want to extend your Gold Services, complete the information, then click the update button. Your options will be saved and your benefits will be extended for that Region. Please allow 48 hours for pending reservations to reflect your extended Gold Service.
On my page, the My Profile link on the left actually said My Account.
Thank you for your recent reservation. In order to extend your #1 Club Gold(R) membership privileges for this and any future international rentals you will need to add international selections to your Gold profile.
You may make these changes by logging onto hertz.com and clicking on "My Profile" then scrolling down to the Vehicle Preferences and clicking the "Edit" button.
Select the tab in which you want to extend your Gold Services, complete the information, then click the update button. Your options will be saved and your benefits will be extended for that Region. Please allow 48 hours for pending reservations to reflect your extended Gold Service.
On my page, the My Profile link on the left actually said My Account.