geez10

I work for Hertz at an airport in Pennsylvania... Does anyone have any questions that need to be answered?

me1972

HEY ME TOO!!!! I work at an airport location in PA also.

I am looking forward to reading the responses you get!

Tummy

How much do you make off of paid upgrades?

Flatliner

who assigns the cars (who is responsible for deciding upgrades and such)

safetymom

Thank you to the both of you for offering to answer questions. I hope you will feel welcome here.

sfpaul900

Why does Hertz charge $10 per DAY for an additional driver who is not a spouse? A one-time administrative fee would be understandable, but why a per day fee?

trm2

Do the two of you work together?

SwissCircle

Thanks for the offer. Here my qeustion:
In the case that I damage a car is it the usual practice to provide the customer with a detailed copy of the actual repair bill?
Also, if the amount to be paid in any case of damage will not be reduced even if the damage is way lower than that "reserve"?
Thank you in adc´vance for any helpful input!

Flying Dutchman

Cool... thanks for offering to answer questions. ^

Could you describe the sort of reservation most likely to be given a free upgrade to the Prestige Collection? Does the reservation length and day/time of pickup make much of a difference? What other factors are at work?

RatherBeSailing

OK - I'll bite...so I've been trying to use some "promotion" codes to get a cheaper price...and guess what...the daily/weekly price increases beyond any possible benefit of the code. So am I missing something or does Hertz consider a "rip-off" code to be a special promotion?

pinniped

I'll leave the bigger corporate type questions for another day and hopefully ask stuff that is pertinent to the location day-to-day operations.

(1) How are the 5* and PC levels used at the location? Does the person assigning cars see the levels and take them into account? Is it similar to a hotel, where assignments are done in the morning for arriving members that day, and done in order of status?

(2) How do you determine when there are plentiful enough upgraded cars to give them out to PC's and 5*'s? Sometimes when we don't get upgraded, we drive off wondering if somebody simply forgot to upgrade or if the upgraded cars were all reserved. At a lot of Hertz locations, there are so many cars sitting everywhere that it appears impossible that there's a shortage of cars - even good upgraded ones.

(3) When somebody walks into the Gold booth to negotiate a specialty upgrade - say, a convertible or a Prestige Collection car - how much leeway do you have to haggle and what cut do you get to keep? Are there different scenarios where you're less likely to let an upgrade go at the bottom end of that "range"?

(4) Have either of you guys ever considered transferring to Seattle? It's really quite nice out there - both mountains and sea nearby. Lots of good coffee. And the Hertz station there needs help - badly.

(5) Do you ever recognize and take extra care of your own location's most frequent renters, regardless of their overall status? (Again, sort of like hotels...)

geez10

The more upgrades we sell, the more we get paid. Commission works on percentages so the more customers I sell upgrades to, my percentages will go higher and I will get paid I higher percent.

geez10

At small locations, like the one I work at, the CSR assigns the cars to contracts. The computer system tells us when the customer should get an upgrade.

SchmutzigMSP

Hi, thanks to your both for your offer to answer questions.

How about this one:

I've reserved a "Green" collection Subaru Outback at DTW. I arrive very late in the evening. If I find something "non Green" in my slot because they're out of the Outbacks, how much wiggle room do I have in negotiating for something else? I doubt I would be asking to upgrade into a big SUV or something (I rented "green" for a reason), but if I said "OK, can I just have anything with 4 doors and Neverlost for the price I originally reserved", is that a reasonable request?

Thanks.

geez10

All additional drivers, including spouses, have a $10/day additional driver fee unless you and the additional driver have AAA (AAA spouses drive for free) or your CDP otherwise states additional drivers are free.