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Nov 15, 2007, 10:47 am
#151
Join Date: Oct 2003
Location: Living in SIN™
Programs: TK/SQ Gold, QR Plat, Marriott/Accor Plat, IC Dia Amb, HH Gold, Hertz PC
Posts: 6,706
Here is a question that has been asked in this forum before, but not answered:
What does the warning "NUMBER ONE MEMBER PROFILE CAR TYPE RETURNED" in a reservation mean?
This just showed up on my third change to a reservation and it wasn't in the previous versions of the reservation. I still have the same confirmation number and all I changed was the return location and time.
What does the warning "NUMBER ONE MEMBER PROFILE CAR TYPE RETURNED" in a reservation mean?
This just showed up on my third change to a reservation and it wasn't in the previous versions of the reservation. I still have the same confirmation number and all I changed was the return location and time.
Then again, I'd booked a compact and was given a choice of a Focus, Focus or Accent, so maybe it means "No upgrade for you"
Nov 15, 2007, 1:04 pm
#152
Join Date: Nov 2007
Posts: 12
Roadside assistance
Q: What are the rules for cars that break down and where the renter hasn't paid for Roadside Assistance?
Can you leave the car where it breaks down at no cost? Will you get a replacement at no cost delivered?
What specifically is the added value of RA(or what its called at Hertz)?
Thanks in advance.
S777.
Can you leave the car where it breaks down at no cost? Will you get a replacement at no cost delivered?
What specifically is the added value of RA(or what its called at Hertz)?
Thanks in advance.
S777.
Nov 20, 2007, 3:50 pm
#153
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,592
It is my understanding that spouses or domestic partners are automatically authorized drivers for #1 Club Gold Members.
From the #1 Club Gold contract:
2. WHO MAY OPERATE THE CAR
Only You and, with Your permission, the following persons, provided that they meet the qualifications set forth in the following sentence (“Authorized Operators”), may operate the Car: Your spouse, Your domestic partner (if You are not married), Your employer, employees and fellow employees incidental to their business duties, and any other person who meets Hertz’ qualifications and who signs an Additional Authorized Operator form at the time of rental. Except as provided in the following sentence, all Authorized Operators must be at least 25 years old and have a valid driver’s license from a jurisdiction acceptable to Hertz.
In my experience, the Hertz employees I've had discussions with about this are not aware of this rule, so I just don't bother discussing it with them anymore.
Oh, I never noticed this in a rental contract before, but it's good to know we're not violating the contract when we valet park:
Except to the extent necessary for valet parking or in an emergency as permitted by law, no other persons are permitted to operate the Car
From the #1 Club Gold contract:
2. WHO MAY OPERATE THE CAR
Only You and, with Your permission, the following persons, provided that they meet the qualifications set forth in the following sentence (“Authorized Operators”), may operate the Car: Your spouse, Your domestic partner (if You are not married), Your employer, employees and fellow employees incidental to their business duties, and any other person who meets Hertz’ qualifications and who signs an Additional Authorized Operator form at the time of rental. Except as provided in the following sentence, all Authorized Operators must be at least 25 years old and have a valid driver’s license from a jurisdiction acceptable to Hertz.
In my experience, the Hertz employees I've had discussions with about this are not aware of this rule, so I just don't bother discussing it with them anymore.
Oh, I never noticed this in a rental contract before, but it's good to know we're not violating the contract when we valet park:
Except to the extent necessary for valet parking or in an emergency as permitted by law, no other persons are permitted to operate the Car
Nov 20, 2007, 5:11 pm
#154
Join Date: Mar 2003
Location: Midwest United States (and anywhere a cheap fare takes me)
Programs: Marriott (Gold), Hilton (Gold), SWA (CP), Hertz (5*), UA (Nobody), AA (Lifetime Gold)
Posts: 854
https://www.hertz.com/rentacar/ememb...memberMenu_2_4
AKA: Hertz===>MyAccount===>Terms and Conditions
Section B Paragraph 2
Line 2 Half way across
Starting with "Your spouse"
AKA: Hertz===>MyAccount===>Terms and Conditions
Section B Paragraph 2
Line 2 Half way across
Starting with "Your spouse"
Nov 22, 2007, 6:29 am
#155
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,592
Thanks for the link.Unfortunately it generated the following error message:
We're sorry but we are unable to process your request at this time.
A general application failure has been detected.
We're sorry but we are unable to process your request at this time.
A general application failure has been detected.
Nov 22, 2007, 12:11 pm
#156
Join Date: Mar 2003
Location: Midwest United States (and anywhere a cheap fare takes me)
Programs: Marriott (Gold), Hilton (Gold), SWA (CP), Hertz (5*), UA (Nobody), AA (Lifetime Gold)
Posts: 854
Hertz===>MyAccount===>Terms and Conditions
Section B Paragraph 2
Line 2 Half way across
Starting with "Your spouse"
Nov 22, 2007, 1:10 pm
#157
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,592
Thanks a lot. Got it.
Nov 25, 2007, 4:59 pm
#158
Join Date: Nov 2007
Posts: 1
Questions about late pickup
Just few days ago, I made a reservation from 11:30 pm on 12/19/2007 to 12:30pm on 1/2/2008 via Hotwire. However, I realized that the hertz branch where I will rent, close before time I arrive. Thus, I have changed my flight schedule to 8:30am on 12/20/2007.
Unfortunately, I tried to change the rental car reservation but I could not change my reservation, since I made a reservation via Hotwire.
My question is
1) Would my reservation be still valid for my pick-up until 8:30 am on 12/20/2007 ?
2) Is there any penalty on the late pick-up ?
3) How is the return date affected ? That means if my rental period start from 8:30 am on 12/20/2007, then is the return date up to 8:30am on 1/3/2008 because the rent period should shift by 9 hour or up to 12:30pm on 1/2/2008, the original one?
If the above questions depends on the site, then just state your thought or your site policy.
Thanks in advance
Unfortunately, I tried to change the rental car reservation but I could not change my reservation, since I made a reservation via Hotwire.
My question is
1) Would my reservation be still valid for my pick-up until 8:30 am on 12/20/2007 ?
2) Is there any penalty on the late pick-up ?
3) How is the return date affected ? That means if my rental period start from 8:30 am on 12/20/2007, then is the return date up to 8:30am on 1/3/2008 because the rent period should shift by 9 hour or up to 12:30pm on 1/2/2008, the original one?
If the above questions depends on the site, then just state your thought or your site policy.
Thanks in advance
Dec 4, 2007, 12:41 am
#159
Original Poster
Join Date: Jul 2007
Posts: 49
-i havn't seen the new 2008 Mercedes yet at Hertz
-Yes you are guaranteed this car
- you will need to go to the regular hertz counter
-all hertz cars are considered non smoking
-no new audis 2008 as of yet
The 2007 Mercedes C class are nice looking and stylish cars but their very underpowered in my mind. I would go with an Audi or Infiniti first
-Yes you are guaranteed this car
- you will need to go to the regular hertz counter
-all hertz cars are considered non smoking
-no new audis 2008 as of yet
The 2007 Mercedes C class are nice looking and stylish cars but their very underpowered in my mind. I would go with an Audi or Infiniti first
Dec 4, 2007, 12:45 am
#160
Original Poster
Join Date: Jul 2007
Posts: 49
Just few days ago, I made a reservation from 11:30 pm on 12/19/2007 to 12:30pm on 1/2/2008 via Hotwire. However, I realized that the hertz branch where I will rent, close before time I arrive. Thus, I have changed my flight schedule to 8:30am on 12/20/2007.
Unfortunately, I tried to change the rental car reservation but I could not change my reservation, since I made a reservation via Hotwire.
My question is
1) Would my reservation be still valid for my pick-up until 8:30 am on 12/20/2007 ?
2) Is there any penalty on the late pick-up ?
3) How is the return date affected ? That means if my rental period start from 8:30 am on 12/20/2007, then is the return date up to 8:30am on 1/3/2008 because the rent period should shift by 9 hour or up to 12:30pm on 1/2/2008, the original one?
If the above questions depends on the site, then just state your thought or your site policy.
Thanks in advance
Unfortunately, I tried to change the rental car reservation but I could not change my reservation, since I made a reservation via Hotwire.
My question is
1) Would my reservation be still valid for my pick-up until 8:30 am on 12/20/2007 ?
2) Is there any penalty on the late pick-up ?
3) How is the return date affected ? That means if my rental period start from 8:30 am on 12/20/2007, then is the return date up to 8:30am on 1/3/2008 because the rent period should shift by 9 hour or up to 12:30pm on 1/2/2008, the original one?
If the above questions depends on the site, then just state your thought or your site policy.
Thanks in advance
Dec 4, 2007, 12:48 am
#161
Original Poster
Join Date: Jul 2007
Posts: 49
Anyone can be added on as an additional driver if they are over 25 and meet the same criteria as if they were the renter. The additional driver must present a drivers license and a valid credit card (it will not be charged but the rep must make sure that the AD has one.) All additional drivers are an extra $10 a day unless your CDP states differently.
Dec 7, 2007, 11:44 am
#162
Join Date: Nov 2000
Location: Boston, MA
Programs: UA 1K 3MM Lifetime, AA PlatPro,Marriott Titanium Elite Lifetime, Hyatt Globalist
Posts: 741
Question about unscanned car
I dropped off a car in the return lot about 3 weeks ago and ran for the bus without waiting for the car to be scanned in. I waited for a week and didn't see a credit card charge so I wrote to Hertz and they charged me for all the days up until the point that they found the car in their lot. I'm disputing the charge.
A week after that rental, before I knew that I would need to dispute the above charge, I had done the same thing - run for the bus without being scanned in. Now, again, I don't see the charge on my card and I'm betting the same thing happened; that the car is somewhere in the Hertz lot with my contract still open.
So my question is, if I wasn't so diligent - looking at my credit card bill on a weekly basis and alerting Hertz to the problem, what does Hertz do to prevent this situation. Do they perform lot checks to see if all the cars are scanned in? If the next customer rents this car does the computer realize that there is still an open contract on the car and close it out? Since it has happened twice to me I think this might very well happen to other renters. What is Hertz's normal procedure for resolving this?
A week after that rental, before I knew that I would need to dispute the above charge, I had done the same thing - run for the bus without being scanned in. Now, again, I don't see the charge on my card and I'm betting the same thing happened; that the car is somewhere in the Hertz lot with my contract still open.
So my question is, if I wasn't so diligent - looking at my credit card bill on a weekly basis and alerting Hertz to the problem, what does Hertz do to prevent this situation. Do they perform lot checks to see if all the cars are scanned in? If the next customer rents this car does the computer realize that there is still an open contract on the car and close it out? Since it has happened twice to me I think this might very well happen to other renters. What is Hertz's normal procedure for resolving this?
Last edited by edsh; Dec 7, 2007 at 5:22 pm
Dec 7, 2007, 1:37 pm
#163
Join Date: Jul 2007
Posts: 94
I have a question for you....
If this happened once and was a drag, why did you allow it to happen again?
If this happened once and was a drag, why did you allow it to happen again?
Dec 7, 2007, 5:01 pm
#164
Join Date: Nov 2000
Location: Boston, MA
Programs: UA 1K 3MM Lifetime, AA PlatPro,Marriott Titanium Elite Lifetime, Hyatt Globalist
Posts: 741
I did this two weeks in a row. It wasn't until the end of the second week that I suspected something was wrong with the first rental and sent an email to Hertz. It then took Hertz another week to respond to my inquiry. The second rental had long since been completed by the time I could begin formally disputing the first charge.
Last edited by edsh; Dec 8, 2007 at 12:07 pm
Jan 6, 2008, 2:26 pm
#165
Join Date: Jan 2008
Location: Eastern U.S.
Programs: Hertz PC
Posts: 1
Additional Authorized Operators
I was wondering if I can add my domestic partner's name to my Gold rental agreement on file so that their name will show up on my contract automatically? My Hertz contract now states..."no additional authorized operators without our prior written approval." My Amex card LDW coverage says that all additional drivers must be listed on the rental agreement, but if I can avoid having to do this every week it would be a huge benefit.