Beware using Hertz in Ireland
Jul 14, 2006, 6:16 am
#1
Original Poster
Join Date: Dec 2003
Location: UK
Posts: 790
Beware using Hertz in Ireland
I arranged a car for my parents at DUB for a weekend. On arrival they declined all coverage as they are covered by their credit cards. When the bill came through there was a 25 Euros admin recovery fee added on top of the total charges, this was on the rental agreement they signed at the counter but they were not notified of it. I have emailed twice and now have received an email back from Hertz saying the charge is added when the customer declines the coverage to cover Hertz' charges in case of damage.
I will be emailing Hertz again as i am still not satisfied but just wanted to warn others.
I will be emailing Hertz again as i am still not satisfied but just wanted to warn others.
Jul 14, 2006, 8:54 am
#2
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
Originally Posted by westers
I arranged a car for my parents at DUB for a weekend. On arrival they declined all coverage as they are covered by their credit cards. When the bill came through there was a 25 Euros admin recovery fee added on top of the total charges, this was on the rental agreement they signed at the counter but they were not notified of it. I have emailed twice and now have received an email back from Hertz saying the charge is added when the customer declines the coverage to cover Hertz' charges in case of damage.
I will be emailing Hertz again as i am still not satisfied but just wanted to warn others.
I will be emailing Hertz again as i am still not satisfied but just wanted to warn others.
Jul 14, 2006, 8:55 am
#3
Join Date: Aug 2003
Location: New York, NY
Programs: CO Plat, Hertz PC, Starwood Plat, Hilton Gold
Posts: 39
I'm thinking that is the airport recovery fee that they charge as well here in the States when you pick up the car at the airport. Its a fee that you I don't believe you can get around (although if you don't rent that often and complain enough, i'm sure you can probably get it taken off).
Jul 14, 2006, 9:32 am
#4
Join Date: Jul 1999
Location: Land of 10,000 Upgrades
Posts: 9,465
Originally Posted by westers
this was on the rental agreement they signed at the counter but they were not notified of it.
Jul 14, 2006, 10:18 am
#5
Original Poster
Join Date: Dec 2003
Location: UK
Posts: 790
Originally Posted by UpgradeMe
They were notified in writing. They simply chose not to read what was put in front of them before signing.
It wasn't the airport fee, as that is noted elsewhere and was included in the total approximate charges. Surely in the optional extras section online where the waivers etc. are this should be noted. The point that irks me is that i believe it is a made up charge by the agent to make up the money they are not receiving from the insurances.
Jul 14, 2006, 10:39 am
#6
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum,Marriott Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum
Posts: 1,946
Originally Posted by westers
Surely in the optional extras section online where the waivers etc. are this should be noted. The point that irks me is that i believe it is a made up charge by the agent to make up the money they are not receiving from the insurances.
At least under Super-CDW there is the following note:
"If you choose to rely on your credit card for cover, we strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company before you decline any of our optional services. Please note an administration fee of EUR 25.00 will apply for the use of this cover."
I didn't bother to check the rest of the waivers.
Jul 14, 2006, 11:44 am
#8
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum,Marriott Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum
Posts: 1,946
Originally Posted by westers
oops, never seen that, guess i will never use hertz in ireland then
But is that really a reason for dropping Hertz Ireland? We all know that Hertz is not the cheapest but 25EUR / rental is not so much.
Jul 14, 2006, 1:09 pm
#9
Original Poster
Join Date: Dec 2003
Location: UK
Posts: 790
Originally Posted by miikka
But is that really a reason for dropping Hertz Ireland? We all know that Hertz is not the cheapest but 25EUR / rental is not so much.
Jul 14, 2006, 6:21 pm
#10
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
Originally Posted by miikka
You mean that this should be noted in the Hertz online where they present the waivers?
At least under Super-CDW there is the following note:
"If you choose to rely on your credit card for cover, we strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company before you decline any of our optional services. Please note an administration fee of EUR 25.00 will apply for the use of this cover."
I didn't bother to check the rest of the waivers.
At least under Super-CDW there is the following note:
"If you choose to rely on your credit card for cover, we strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company before you decline any of our optional services. Please note an administration fee of EUR 25.00 will apply for the use of this cover."
I didn't bother to check the rest of the waivers.
Next they'll add a "didn't rent a big enough car fee" that you only see if you look for information about fullsize and above cars. Of course, the fee will only apply if you rent a smaller car.
Jul 16, 2006, 7:00 pm
#13
Join Date: Oct 2004
Location: PDX
Programs: DL Platinum & MM, Marriott Bonvoy Gold
Posts: 636
Originally Posted by sapman986
Could you give some more details? Does that leave Diners as the only option for credit card insurance?
. I just got an insert on the new Master Rental rules with my last credit card statement; I think this was the main change. I'm not sure if the other credit card companies provide coverage in these countries.
Nov 13, 2006, 1:47 am
#14
Join Date: Aug 2001
Location: SNA
Programs: Sixt Platinum, Avis Preferred Plus, Hertz President's Circle, Hilton Diamond
Posts: 3,557
Just went there twice in the past two weekends, all one-day rentals, and got the €25 charge. They said it's "just in case there's an accident." This is outrageous, and my credit card DOES cover Irish car rentals. Visa no longer covers it, but Mastercard does.
Dec 21, 2006, 11:23 am
#15
Join Date: Mar 2004
Location: San Diego, CA
Programs: AA ex-EXP, 2MM (ex DL, ex TWA)
Posts: 1,427
I just noticed that all my Irish Hertz rentals this year had this 25 Euro charge. It is **not** part of the online quote, but as mentioned above, is added in when you decline CDW. How does this fee square with Hertz policy - seems like a "hidden" charge to me, given that most US customers are used to using CC CDW coverage.