Hle
May 19, 2006, 10:24 am
#1
Original Poster
Join Date: Jun 2004
Programs: Hertz #1 Club Gold, Hilton,Marriott,Omni, National Emerald Club, US Airways DM, Continental OnePass
Posts: 298
Hle
Has anyone used any HLE's? Are they the same experience like an airport location? Has anyone used the one in Albany, Central Ave.?
May 19, 2006, 10:44 am
#2
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Greener Pastures
Posts: 10,515
Haven't used the one in Albany, but I rent from the Falls Church, VA HLE all the time & get nothing but excellent service & 100% upgrades there. They always pick me up at my house on time & drop me off when I drop the cars & I always get a full tank of gas with a clean car.
May 19, 2006, 11:30 am
#3
Join Date: Jan 2005
Location: San Diego US and Brisbane AU
Programs: AA EXP/2MM - DL PM - OZ Diamond - Bonvoy LTT - Hyatt Glob - IHG Plat - National EE - Sixt Platinum
Posts: 1,315
The only thing I can think of is that because of their size, some HLEs may not be as generous with upgrades, simply because they don't have that many cars. Whenever I rent F from SFO for example, I almost always get an H car, and I have more leeway in asking for something else since they have a large fleet. With an HLE, I usually only get YF or G (and sometimes H), because they're more limited in what they can give me.
With that said, at an HLE, the service is more personal and the pickup/dropoff is more convenient. ^
With that said, at an HLE, the service is more personal and the pickup/dropoff is more convenient. ^
May 19, 2006, 9:07 pm
#4
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United, American, Delta, Hyatt, Hilton, Hertz, Marriott
Posts: 14,792
I find my local HLE to be excellent. I agree that, since there are fewer cars, there is a smaller chance of an upgrade. However, the treatment there is good. Once you get to know they people there, they'll often thrown in NeverLost or Sirius.