When does the clock start?
Dec 23, 2011, 2:39 am
#1
Original Poster
Join Date: Jul 2010
Location: NYC
Programs: CO Platinum/1K, SPG Platinum/Ambassador
Posts: 1,705
When does the clock start?
If I have a car rented from 11A to 11A but pick it up at 2P due to a flight delay, does my 24 hours start at 11 or 2. Also, is there a grace period for PCs?
Dec 23, 2011, 4:21 am
#2
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
Dec 23, 2011, 6:13 am
#3
Join Date: Aug 2001
Location: BNE/OOL temporarily-permanently at CAK/PIT
Programs: UA*1K & UA Club, National Ex. Elite, Hertz Pres. Circ., Amex Plat., CLEAR
Posts: 1,703
When using #1 Gold, your contract is often pre-printed and the actual checkout time won't show up on your contract even after a reprint (sometimes the pre-printed pickup time is hours earlier than you show up). I make a note of when I actually picked up the car and mention it upon return, and I've never been over-charged for the extra time.
One plus of this rather sloppy tracking of pick-up time is that it's relatively easy to talk your way out of extra charges if you return the car an hour late or so (but I would not count on it!)
One plus of this rather sloppy tracking of pick-up time is that it's relatively easy to talk your way out of extra charges if you return the car an hour late or so (but I would not count on it!)
Dec 24, 2011, 6:41 am
#6
Join Date: Nov 2006
Programs: Seniors Bus Pass
Posts: 5,529
I have been at PC for years. Regularly go to the same places. Am known by them and greeted by name as I walk up at the most regular ones where there is no Gold pickup. I was not aware of the intricacies of the rules on this topic either. When I have needed to extend (very rarely) I ring up the local Hertz office and they fix it. For relatively short extensions it has never been a problem and never a charge - which fits with Joshua's response. Only whole days have been charged. I never have had a problem - which is what I would expect at PC level of renting. It is an established business relationship to a mutual satisfaction - and that is what keeps the business going round.
Dec 24, 2011, 12:18 pm
#7
Original Member
Join Date: May 1998
Location: DFW,TX USA
Programs: Lifetime Platinum Marriott
Posts: 1,568
When using #1 Gold, your contract is often pre-printed and the actual checkout time won't show up on your contract even after a reprint (sometimes the pre-printed pickup time is hours earlier than you show up). I make a note of when I actually picked up the car and mention it upon return, and I've never been over-charged for the extra time.
One plus of this rather sloppy tracking of pick-up time is that it's relatively easy to talk your way out of extra charges if you return the car an hour late or so (but I would not count on it!)
One plus of this rather sloppy tracking of pick-up time is that it's relatively easy to talk your way out of extra charges if you return the car an hour late or so (but I would not count on it!)
Looks like Hertz is expanding the print on exit "feature."
My guess is they will start rolling this out at more of the spots that now have the Gold Choice Option.
One of the nice things about the Platinum Amex is the extra grace period.
Dec 29, 2011, 12:32 pm
#8
Join Date: Feb 2000
Location: New York, NY, USA
Programs: BAGold; AA3MMPlat; UA1MMGold; FBGold; MarriottAmb; AccorPlat; HHGold; ICPlatAmb; HyattDiscoverist
Posts: 4,378