Hertz Rental Levels explained
Jun 23, 2005, 6:31 am
#1
Original Poster
Join Date: May 2001
Location: MCO
Posts: 1,598
Hertz Rental Levels explained
Originally Posted by SEA_Tigger
- Platinum - This program is invitation-only. It's who you are (or what you are) that gets you the invite, not your rental or spending history with Herz. Your car is brought to you by the Station Manager and they drop you off at the terminal and then take the car back to the lot. Upgrades are automatic and usually to whatever you want that they have.
- President's Circle - Earned after 40 rentals (US) / 20 rentals (CDN), spending $7000+, or renting an indeterminate number of days. Earns you a guaranteed one-class upgrade (with a maximum being Full Size to Premium) and 25% extra ZE1 points per rental (if you so choose). You also receive a free rental day certificate after a certain number of rentals (seems to vary).
- Five Star - Earned after 10 rentals (US), spending an indeterminate amount of money, or renting an indeterminate number of days. Earns you a one-class upgrade (with a maximum being Full Size to Premium and only if available). You also receive a free rental day certificate after a certain number of rentals (seems to vary).
Last edited by dagrin; Aug 22, 2011 at 12:25 pm
Jun 23, 2005, 5:07 pm
#3
Join Date: Sep 2004
Location: SFO
Programs: UA & SPG
Posts: 257
For Local Reservations:
Phone Number: 800-654-3131
For International Reservations:
Phone Number: 800-654-3001
Additional Service Numbers:
Extending a Current Rental: 800-654-4174
Billing Information: 800-654-4173
Hearing Impaired(TDD): 800-654-2280
Customer Relations: 888-777-6095
Web Assistance: 877-826-8782
Phone Number: 800-654-3131
For International Reservations:
Phone Number: 800-654-3001
Additional Service Numbers:
Extending a Current Rental: 800-654-4174
Billing Information: 800-654-4173
Hearing Impaired(TDD): 800-654-2280
Customer Relations: 888-777-6095
Web Assistance: 877-826-8782
Jun 23, 2005, 6:31 pm
#4
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Seattle, WA, USA
Programs: Bar Alliance Gold
Posts: 16,271
- Platinum - This program is invitation-only. It's who you are (or what you are) that gets you the invite, not your rental or spending history with Herz. Your car is brought to you by the Station Manager and they drop you off at the terminal and then take the car back to the lot. Upgrades are automatic and usually to whatever you want that they have.
- President's Circle - Earned after 40 rentals (US) / 20 rentals (CDN), spending $7000+, or renting an indeterminate number of days. Earns you a guaranteed one-class upgrade (with a maximum being Full Size to Premium) and 25% extra ZE1 points per rental (if you so choose). You also receive a free rental day certificate after a certain number of rentals (seems to vary).
- Five Star - Earned after 10 rentals (US), spending an indeterminate amount of money, or renting an indeterminate number of days. Earns you a one-class upgrade (with a maximum being Full Size to Premium and only if available). You also receive a free rental day certificate after a certain number of rentals (seems to vary).
Jul 2, 2005, 10:24 am
#5
Join Date: Sep 2004
Location: Columbia, MO
Programs: AA EXP, Hilton Diamond, Marriott Platinum, Hertz Presidents Circle
Posts: 2
Originally Posted by SEA_Tigger
- Platinum - This program is invitation-only. It's who you are (or what you are) that gets you the invite, not your rental or spending history with Herz. Your car is brought to you by the Station Manager and they drop you off at the terminal and then take the car back to the lot. Upgrades are automatic and usually to whatever you want that they have.
- President's Circle - Earned after 40 rentals (US) / 20 rentals (CDN), spending $7000+, or renting an indeterminate number of days. Earns you a guaranteed one-class upgrade (with a maximum being Full Size to Premium) and 25% extra ZE1 points per rental (if you so choose). You also receive a free rental day certificate after a certain number of rentals (seems to vary).
- Five Star - Earned after 10 rentals (US), spending an indeterminate amount of money, or renting an indeterminate number of days. Earns you a one-class upgrade (with a maximum being Full Size to Premium and only if available). You also receive a free rental day certificate after a certain number of rentals (seems to vary).
Jul 6, 2005, 7:42 am
#6
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,158
Just made 12 rentals and asked the german Hertz to urgrade me. (The level to 5* is 10 in Germany) Got a standard reply that I will receive my card next April 
Jul 6, 2005, 9:40 am
#7
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Seattle, WA, USA
Programs: Bar Alliance Gold
Posts: 16,271
Hertz will indeed not automatically upgrade you to achieved status prior to the following calendar year unless you call/write/e-mail.
For US members, the status is usually updated immediately without issue.
UK members have reported that Hertz will not update their status until the following calendar year. It now appears that this applies to German ones, as well. You can try again and see if another agent will do it.
For US members, the status is usually updated immediately without issue.
UK members have reported that Hertz will not update their status until the following calendar year. It now appears that this applies to German ones, as well. You can try again and see if another agent will do it.
Jul 8, 2005, 8:55 am
#8
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,158
Well, the agents responsible for germany sit in Ireland, so the UK rule should apply to all of Europe, I guess 
I just wrote them a nice email that I hold top status with Europcar and Sixt and rented Hertz 20 times since joing the Gold programme in October. If they don't value my business and only give a status card 10 months after I have achieved to new level, I will keep that in mind the next time I have a choice
I just wrote them a nice email that I hold top status with Europcar and Sixt and rented Hertz 20 times since joing the Gold programme in October. If they don't value my business and only give a status card 10 months after I have achieved to new level, I will keep that in mind the next time I have a choice
Jul 14, 2005, 1:17 pm
#9
Join Date: Jul 2004
Location: In the sky.
Programs: AA- EXP 3mm, Marriott Titanium(Lifetime), *wood Plat, Hertz Pres. Circle, *bucks Gold, Joan Ranger
Posts: 781
Originally Posted by Columbiaguy
It has been my recent experience that Hertz does not automatically upgrade your account to the next status during the calendar year without a phone call. I called Hertz after my 11th rental this calendar year and was told by a rude representative that I had to have 12 rentals for 5-Star and they would make the decision when I was upgraded. Later, after my 15th rental, I spoke with a sympathetic representative who immediately upgraded my status. I think it is beneficial to call until you get the right person.
I had to fight several times to get my account upgraded to Pres. Circle.
Hang up, redial, & get some one niceer.
What BS! Sorry, who's the customer?
Aug 2, 2005, 8:01 am
#10
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,158
Originally Posted by oliver2002
I just wrote them a nice email that I hold top status with Europcar and Sixt and rented Hertz 20 times since joing the Gold programme in October. If they don't value my business and only give a status card 10 months after I have achieved to new level, I will keep that in mind the next time I have a choice
^
Aug 18, 2005, 7:20 pm
#11
Join Date: Feb 2004
Location: Central Florida
Programs: MR PL, Hyatt GP Diamond, HH Gold, UA Silver, WN A-LIst, National EE
Posts: 881
Originally Posted by oliver2002
Received a 5* gold card in the mail last week. No letter, no comment, only the card. It seems my threat was listened to... ^
^Stevekoe
Aug 19, 2005, 11:41 am
#12
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,183
I believe Hertz President Circle is 40 rentals OR 40 nights. At least that is what was posted in another thread earlier. I'm renting a Hertz car for a month soon, so even though I stopped travelling it looks like I'll be able to keep some 'status' for a little bit longer. $1000/month for a fullsize car after taxes and fees. Probably should lease instead!
Aug 19, 2005, 12:18 pm
#13
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,563
Originally Posted by pitflyer
I believe Hertz President Circle is 40 rentals OR 40 nights.
Everything I've seen says you need 40 rentals or $7k revenue. In fairness, it seems that it should be days or simply dollars, as the idea of a "rental" isn't a meaningful unit of measure. But I hadn't heard that Hertz had tweaked the program to make this so.
Aug 19, 2005, 12:22 pm
#14
Join Date: Jan 2005
Location: San Diego US and Brisbane AU
Programs: AA EXP/2MM - DL PM - OZ Diamond - Bonvoy LTT - Hyatt Glob - IHG Plat - National EE - Sixt Platinum
Posts: 1,315
BTW, if anyone is looking for the phone number for Hertz CS in Oklahoma City, in order to have your 5* or PC membership "manually" updated (so you don't have to wait 'til next calendar year), I believe this is the number:
405-775-3180
405-775-3180
Aug 24, 2005, 6:42 pm
#15
Join Date: Apr 2005
Location: DFW
Programs: UAL1K,US Chairman's,wood plat,Marriott plat
Posts: 169
So far this year, I have about 100 days of rental all together. Each of my 1 rental is average about 25 to 30 days each. I'm at about $5,000 in revenue (before rental taxes etc) so far and some of them are the Prestige collection cars.
I spoke to a regular Hertz rep in OK, they told me that 100 days of rental so far this year is nothing, $5,000 is still not even close to it in a very rude voice. I love Hertz the most but that was an answer.
I was going to give it another try........
Thanks,
I spoke to a regular Hertz rep in OK, they told me that 100 days of rental so far this year is nothing, $5,000 is still not even close to it in a very rude voice. I love Hertz the most but that was an answer.
I was going to give it another try........
Thanks,