Hertz exec office contact info
Jan 21, 19, 9:42 am
#31
Join Date: Jul 2008
Posts: 1,079
I used the addresses in the link provided by Autoslash - thanks!
Dec 28, 21, 9:27 pm
#32
Join Date: Sep 2004
Location: SJC
Programs: UA, QFF, AA, HH, SPG, Marriott R, IC Amb, AMEX SPG, VISA Marriott Silver
Posts: 210
Hertz Gold Plus email address? RE: for complaints etc
Hi,
Sorry if this was Pinned or was documented in the FAQ.
Is there an email or an address which I could write in to senior mgmt in Hertz who handles feedback/complaints from customers?
I had an issue dealing with a Hertz licensee in Mexico which I wanted to write in to the appropriate department within Hertz Corp about.
Thanks for any pointers...
Sorry if this was Pinned or was documented in the FAQ.
Is there an email or an address which I could write in to senior mgmt in Hertz who handles feedback/complaints from customers?
I had an issue dealing with a Hertz licensee in Mexico which I wanted to write in to the appropriate department within Hertz Corp about.
Thanks for any pointers...
Last edited by me4tux; Dec 28, 21 at 9:28 pm Reason: minor
Dec 29, 21, 5:03 am
#34
FlyerTalk Evangelist
Join Date: Dec 2002
Location: SAT
Programs: UA Gold MM; DL Gold; AA Gold; IHG Diamond Ambassador; Hilton Gold; Marriott Gold
Posts: 24,078
Dec 29, 21, 4:20 pm
#35
Join Date: Sep 2004
Location: SJC
Programs: UA, QFF, AA, HH, SPG, Marriott R, IC Amb, AMEX SPG, VISA Marriott Silver
Posts: 210
Apr 19, 23, 10:37 am
#36
Join Date: Oct 2002
Posts: 192
Hertz exec office contact info
I recently rented a Hertz vehicle with bald tires (confirmed by Hertz mechanic on return). The car was unsafe for use for the duration of the rental and roadside assistance not helpful at all.
Customer service have not provided what they promised as restitution three times now
Does anyone have contact info for CEO or other leadership positions
Thx
Customer service have not provided what they promised as restitution three times now
Does anyone have contact info for CEO or other leadership positions
Thx
Last edited by FlyinHawaiian; Apr 19, 23 at 5:23 pm Reason: merged into existing thread
Apr 19, 23, 11:37 am
#37
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,502
Apr 22, 23, 2:05 pm
#39
Join Date: Oct 2016
Posts: 3,339
I recently rented a Hertz vehicle with bald tires (confirmed by Hertz mechanic on return). The car was unsafe for use for the duration of the rental and roadside assistance not helpful at all.
Customer service have not provided what they promised as restitution three times now
Does anyone have contact info for CEO or other leadership positions
Thx
Customer service have not provided what they promised as restitution three times now
Does anyone have contact info for CEO or other leadership positions
Thx
Apr 25, 23, 2:37 pm
#40
Join Date: Oct 2002
Posts: 192
Just got response from my email complaint to the execs
Not very satisfactory
I had a 4 day rental. I discovered the bald tires on day 2 after it couldn't climb out of a 3 inch pot hole in a driveway. Had to be towed out
On return to ABQ they gave me $100 voucher (which covered the tow) and reduced the 4 day rental to 3. Onsite manager explained that his system prevented him reducing any further - but advised if called customer service they would refund the entire amount, since the car should not have been rented
The email I received today stated that no further refund was due
Not very satisfactory
I had a 4 day rental. I discovered the bald tires on day 2 after it couldn't climb out of a 3 inch pot hole in a driveway. Had to be towed out
On return to ABQ they gave me $100 voucher (which covered the tow) and reduced the 4 day rental to 3. Onsite manager explained that his system prevented him reducing any further - but advised if called customer service they would refund the entire amount, since the car should not have been rented
The email I received today stated that no further refund was due
