Hertz exec office contact info

Old Jan 21, 2019, 9:42 am
  #31  
 
Join Date: Jul 2008
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Originally Posted by Often1
What is the issue?

As a general matter, customer service complaints arriving from pretty much anybody are routed to the same database you are accessing by sending in a webform.
This is what I'm seeking to avoid.

I used the addresses in the link provided by Autoslash - thanks!
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Old Dec 28, 2021, 9:27 pm
  #32  
 
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Question Hertz Gold Plus email address? RE: for complaints etc

Hi,
Sorry if this was Pinned or was documented in the FAQ.

Is there an email or an address which I could write in to senior mgmt in Hertz who handles feedback/complaints from customers?
I had an issue dealing with a Hertz licensee in Mexico which I wanted to write in to the appropriate department within Hertz Corp about.

Thanks for any pointers...

Last edited by me4tux; Dec 28, 2021 at 9:28 pm Reason: minor
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Old Dec 29, 2021, 4:44 am
  #33  
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You can try the contacts here.
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Old Dec 29, 2021, 5:03 am
  #34  
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[email protected]
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Old Dec 29, 2021, 4:20 pm
  #35  
 
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Thank you to SAT Lawyer and AutoSlash for the contacts.

Originally Posted by AutoSlash
You can try the contacts here.
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Old Apr 19, 2023, 10:37 am
  #36  
 
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Hertz exec office contact info

I recently rented a Hertz vehicle with bald tires (confirmed by Hertz mechanic on return). The car was unsafe for use for the duration of the rental and roadside assistance not helpful at all.

Customer service have not provided what they promised as restitution three times now

Does anyone have contact info for CEO or other leadership positions
Thx

Last edited by FlyinHawaiian; Apr 19, 2023 at 5:23 pm Reason: merged into existing thread
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Old Apr 19, 2023, 11:37 am
  #37  
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https://www.elliott.org/company-contacts/hertz/
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Old Apr 19, 2023, 2:28 pm
  #38  
 
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Many thanks - email sent
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Old Apr 22, 2023, 2:05 pm
  #39  
 
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Originally Posted by brittex
I recently rented a Hertz vehicle with bald tires (confirmed by Hertz mechanic on return). The car was unsafe for use for the duration of the rental and roadside assistance not helpful at all.

Customer service have not provided what they promised as restitution three times now

Does anyone have contact info for CEO or other leadership positions
Thx
File an arbitration case. Follow the instructions in the rental contract.
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Old Apr 25, 2023, 2:37 pm
  #40  
 
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Just got response from my email complaint to the execs
Not very satisfactory

I had a 4 day rental. I discovered the bald tires on day 2 after it couldn't climb out of a 3 inch pot hole in a driveway. Had to be towed out

On return to ABQ they gave me $100 voucher (which covered the tow) and reduced the 4 day rental to 3. Onsite manager explained that his system prevented him reducing any further - but advised if called customer service they would refund the entire amount, since the car should not have been rented

The email I received today stated that no further refund was due
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