Hertz said the mechanical key is "lost"

Old Feb 22, 22, 2:44 pm
  #1  
Original Poster
 
Join Date: Feb 2022
Posts: 1
Hertz said the mechanical key is "lost"

We rent a car from Hertz last weekend. After we returned the car and dropped off the key in the box, we got a phone call from Hertz the next day saying that they got the key fob but the mechanical key is missing. We never used the mechanical key in our trip and didn't even notice if there was a mechanical key when we picked up the car. The staff insisted that the mechanical key won't accidentally fall apart unless we manually pull it out. They have charged us $100 per day after we returned the car. And they never respond to our message or phone call after.

Am I liable for these charges? What would be the best course of action at this point in time? Especially we never use the mechanical key, we really don't understand how come it could get lost
Any help/advice would be very appreciated
Ordpc likes this.
bbbruna007 is offline  
Old Feb 22, 22, 9:22 pm
  #2  
 
Join Date: Sep 2018
Posts: 218
The only way for you out of it may be to prove the key looked that way when you picked it up. Did you happen to take any videos or pictures of it in the rental facility at pick-up? But iIf they are making you pay for the key they should just charge you the flat fee for the key and not a recurring daily charge
Auto Enthusiast and Ordpc like this.
glostix is offline  
Old Feb 23, 22, 3:29 am
  #3  
 
Join Date: Oct 2016
Posts: 2,934
It's impossible to prove a negative since nobody would take a picture of the key. If you are 100% certain that you didn't do anything with the key, I would reply to Hertz and say that you never did anything with it, and if they attempt to charge you for it, you will fight them over it (including BBB, arbitration, etc.). That might convince them to drop it, but you have to be willing to follow through if they don't.
Ordpc and strickerj like this.
m907 is offline  
Old Feb 25, 22, 2:19 pm
  #4  
 
Join Date: Oct 2004
Location: Greater Chicagoland Area
Programs: frontier Elite, Hertz PC
Posts: 1,193
Originally Posted by glostix View Post
The only way for you out of it may be to prove the key looked that way when you picked it up. Did you happen to take any videos or pictures of it in the rental facility at pick-up? But iIf they are making you pay for the key they should just charge you the flat fee for the key and not a recurring daily charge
Unfortunately, I agree with this. This reminds me that I need to check and photograph key as part of my pre rental and return photo/video ritual.

I rented a car from advantage a few years ago and I noticed the actual key was missing from the fob after I drove off the lot with the car. Luckily for me, they didn't try to charge me but I have to admit that I haven't been diligent about photographing and checking keys. I will do so on my next rental.
Auto Enthusiast and Ordpc like this.
rhwbullhead is offline  
Old Feb 25, 22, 6:46 pm
  #5  
 
Join Date: Apr 2002
Location: Las Vegas
Posts: 1,043
Originally Posted by rhwbullhead View Post
I have to admit that I haven't been diligent about photographing and checking keys. I will do so on my next rental.
Thank gawd for this thread... I've just added to my "to do" list when renting my next car...

Photo the keys
Photo the floor mats (front and back)
Photo the spare tire, the tire jack
Photo the hub caps (in case they accuse me of keeping them and switching them w cheap ones)
Photo the contents of the glove compartment, in case they accuse me of keeping the owners manual, the registration and whatever other papers were in there
If I'm renting a car from DSM like I did a few weeks ago, photo the snow/ice brush that was left on the back seat
Auto Enthusiast and Ordpc like this.
randix is offline  
Old Feb 25, 22, 7:57 pm
  #6  
FlyerTalk Evangelist
 
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA 1MM, AS G75k, Bonvoyed Gold, Honors Dia, IHG Plat, ...
Posts: 11,762
Originally Posted by randix View Post
Thank gawd for this thread... I've just added to my "to do" list when renting my next car...

If I'm renting a car from DSM like I did a few weeks ago, photo the snow/ice brush that was left on the back seat
Assuming this wasn’t a joke….

How is it useful to take a photo of the snow/ice brush? If there is one and it isn’t broken, how will you use that photo?
notquiteaff is offline  
Old Feb 26, 22, 1:30 am
  #7  
 
Join Date: Oct 2004
Location: Greater Chicagoland Area
Programs: frontier Elite, Hertz PC
Posts: 1,193
Originally Posted by randix View Post
Thank gawd for this thread... I've just added to my "to do" list when renting my next car...

Photo the keys
Photo the floor mats (front and back)
Photo the spare tire, the tire jack
Photo the hub caps (in case they accuse me of keeping them and switching them w cheap ones)
Photo the contents of the glove compartment, in case they accuse me of keeping the owners manual, the registration and whatever other papers were in there
If I'm renting a car from DSM like I did a few weeks ago, photo the snow/ice brush that was left on the back seat
I was under the impression that there are no spares in rentals usually? I haven't looked since I read that somewhere.
rhwbullhead is offline  
Old Feb 26, 22, 9:57 am
  #8  
 
Join Date: Apr 2002
Location: Las Vegas
Posts: 1,043
Originally Posted by rhwbullhead View Post
I was under the impression that there are no spares in rentals usually? I haven't looked since I read that somewhere.
I wouldn't know, I only open up the trunk quickly to make sure there are no dead bodies in there before I drive off! Guess if I found one, I'd take a photo of that also (making sure to include the license plate in the pik), in case Hertz should misplace it after I report it and they accuse me of doing ? with it!
Ordpc likes this.
randix is offline  
Old Feb 27, 22, 11:31 am
  #9  
 
Join Date: Apr 2002
Location: Las Vegas
Posts: 1,043
Originally Posted by notquiteaff View Post
Assuming this wasn’t a joke….

How is it useful to take a photo of the snow/ice brush? If there is one and it isn’t broken, how will you use that photo?
Sigh... whatever happened to humor...
Ordpc likes this.
randix is offline  
Old Feb 28, 22, 6:41 am
  #10  
 
Join Date: Feb 2010
Location: JFK LGA PBI BOI
Posts: 782
Originally Posted by randix View Post
Thank gawd for this thread... I've just added to my "to do" list when renting my next car...
Photo the keys
Photo the floor mats (front and back)
Photo the spare tire, the tire jack
Photo the hub caps (in case they accuse me of keeping them and switching them w cheap ones)
Photo the contents of the glove compartment, in case they accuse me of keeping the owners manual, the registration and whatever other papers were in there
If I'm renting a car from DSM like I did a few weeks ago, photo the snow/ice brush that was left on the back seat
How about the gas cap? Budget charged me after return for missing gas cap. Prepaid fuel, one-day rental didn't need to even open the fueling door returned on fumes...
Brighton Line is offline  

Thread Tools
Search this Thread