Option to use points not showing up consistently during Reservations?
Jul 20, 2020, 11:46 am
#1
Original Poster
Join Date: Jun 2000
Location: toronto
Posts: 914
Option to use points not showing up consistently during Reservations?
I have over 50,000 Hertz points right now, was trying to burn through some of them and start renting cars using points. Haven't looked at transferring to Marriott yet, as I have a lot of those too.
However, when I am using the website or phone app to book a reservation, the option to use points on the rental is not showing up consistently, even for the same rental dates. Very weird, it may show up the first time, and then would disappear if I don't select it, and go back to homepage. This is for Toronto rental, I tried various locations, Airport and HLE. Its like I have to logout and login a few times, then the option showed up. I did manage to book 3 weekend day rentals using 2250 points. So its not like they are totally not taking points, just the app/website is acting weird.
However, when I am using the website or phone app to book a reservation, the option to use points on the rental is not showing up consistently, even for the same rental dates. Very weird, it may show up the first time, and then would disappear if I don't select it, and go back to homepage. This is for Toronto rental, I tried various locations, Airport and HLE. Its like I have to logout and login a few times, then the option showed up. I did manage to book 3 weekend day rentals using 2250 points. So its not like they are totally not taking points, just the app/website is acting weird.
Jul 20, 2020, 10:30 pm
#2
Join Date: Mar 2005
Location: YVR
Programs: AC SE, HH Gold, Marriott Titanium, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,910
I have over 50,000 Hertz points right now, was trying to burn through some of them and start renting cars using points. Haven't looked at transferring to Marriott yet, as I have a lot of those too.
However, when I am using the website or phone app to book a reservation, the option to use points on the rental is not showing up consistently, even for the same rental dates. Very weird, it may show up the first time, and then would disappear if I don't select it, and go back to homepage. This is for Toronto rental, I tried various locations, Airport and HLE. Its like I have to logout and login a few times, then the option showed up. I did manage to book 3 weekend day rentals using 2250 points. So its not like they are totally not taking points, just the app/website is acting weird.
However, when I am using the website or phone app to book a reservation, the option to use points on the rental is not showing up consistently, even for the same rental dates. Very weird, it may show up the first time, and then would disappear if I don't select it, and go back to homepage. This is for Toronto rental, I tried various locations, Airport and HLE. Its like I have to logout and login a few times, then the option showed up. I did manage to book 3 weekend day rentals using 2250 points. So its not like they are totally not taking points, just the app/website is acting weird.
I find hertz.ca works better than hertz.com when you're trying to use points.. if you're already using hertz.ca, no other suggestions.
Ron.
Jul 21, 2020, 11:01 am
#3
Original Poster
Join Date: Jun 2000
Location: toronto
Posts: 914
very inconsistent..
But what I've been noticing is that it works better on the iphone App. shows up like 75% of the time....when it doesn't, I logout, and next time it will show up. On the website, it doesn't show up at all.
Jul 22, 2020, 12:39 pm
#4
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 264
I've noticed the same thing. iPhone seems to work the best. I've been using it over the website, as a result.
Feb 9, 2021, 11:46 am
#6
Join Date: Jun 2018
Posts: 13
It’s weird with hertz. I know on the iPhone app, some locations have C class only for points. Amd some locations you can get a Full Size SUV (Yukon/Tahoe) class on points. Also I hope you’re using pay later option to view rewards.
what I do is I literally go through pay later option on every car till I see it. Beginning this year there was no availability at all. But last week of January availablilty started showing.
Neither did hertz update peak and off peak charts for 2021. I tweeted to them with no reply
what I do is I literally go through pay later option on every car till I see it. Beginning this year there was no availability at all. But last week of January availablilty started showing.
Neither did hertz update peak and off peak charts for 2021. I tweeted to them with no reply