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Unable to rent due to shelter-in-place, points expiring

Unable to rent due to shelter-in-place, points expiring

Old Mar 24, 20, 12:03 pm
Original Poster
Join Date: Mar 2020
Location: USA
Programs: United, American, Hertz, Hilton, Marriott
Posts: 1
Angry Unable to rent due to shelter-in-place, points expiring

Long time reader, first time poster, but I'm just so mad at Hertz complete lack of common sense here I had to.

So my points were expiring and I planned to just burn a quick 1-day rental to maintain them by going and picking up a car and immediately returning it, since only completed rentals count. Well, over a week ago my area was put under a shelter-in-place order so I can't legally go out except for certain essential activities for the next few weeks. I contacted Hertz about an extension on my points expiration, which they had no desire to do, even after escalating the case back and forth for days. I then asked, since they seem to think I am still able to comply with the program terms, how I was possibly supposed to spend points in a valid way and got false information that booking would be enough.

So, now here I am, points expiring and according to Hertz the only way to keep them is to commit a misdemeanor and put my family's heath at risk.

I get that you could argue I had 18 months to do something to keep the points active, but why would I do something so far ahead of the expiration unless I had to.
terminalmonkey is offline  
Old Mar 24, 20, 12:18 pm
Company Representative - Autoslash
Join Date: Jun 2006
Location: New York, NY
Posts: 3,813
We agree that Hertz's position is annoying given the circumstances. Our best suggestion is to try calling the location where you rented and see if they are willing to work with you on that. Maybe they can check out the rental for you over the phone and then check it back in so you get the points. Given that most of their business dried up, they may be willing to accommodate you.

PS--You'll probably need to speak with a manager to make this happen as it's not likely a rank-and-file employee would feel comfortable doing.
AutoSlash is offline  
Old Mar 24, 20, 2:13 pm
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: AS MVP Gold, Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 34,116
I have not looked at the T&C's, but would buying a minimum number of Hertz points re-set the clock?
aztimm likes this.
cblaisd is offline  
Old Mar 24, 20, 10:17 pm
Join Date: Mar 2005
Location: YVR
Programs: HH Gold, Hyatt Diamond, Marriott Gold, National EE, Sixt Platinum, Hertz PC
Posts: 1,383
I remember reading something a while ago about booking a reservation with points then cancelling creates activity in the account. Worth a try.

newfbc is offline  
Old Mar 26, 20, 12:52 am
Join Date: Oct 2016
Posts: 1,407
You're not going to be arrested for renting a car.
m907 is offline  

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