How to change my res, really?
Feb 8, 2020, 3:56 am
#1
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
How to change my res, really?
So I have booked L class car at MUC in Europe. My bad, I noticed just now that my Pick-up date is in 9 days and I have failed big time: the booking is 1 day too EARLY than I wanted. My mistake.
Now I try modify my booking, and the Hertz website only redirects me a to ”new booking”???? and no cars available when I try to book. It is weekend now, so offices are closed, nobody picking phone.
Many thanks if helping me. My whole family holiday is about to bust due to this. It is far away airport rental and if I no-show, I lose the car I guess? In this case I am forced to cancel the whole holiday, what a disaster.
Now I try modify my booking, and the Hertz website only redirects me a to ”new booking”???? and no cars available when I try to book. It is weekend now, so offices are closed, nobody picking phone.
Many thanks if helping me. My whole family holiday is about to bust due to this. It is far away airport rental and if I no-show, I lose the car I guess? In this case I am forced to cancel the whole holiday, what a disaster.
Feb 9, 2020, 8:08 am
#3
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
I dont have the balls to cancel the booking and then try anew, since I dont trust the car comes back to inventory or someone ssnatches it just before me, and even if it became available, sure the pricing has skyrocketed and the new price would be 4x as much now based on what I see other booking classes and other car companies.
Feb 9, 2020, 8:52 am
#4
Join Date: Apr 2003
Location: Lincoln UK
Posts: 363
Of course. Flex res I have and done that but as it is the last car in the booking class, nothing similar comes up when I try to start new or modify booking.
I dont have the balls to cancel the booking and then try anew, since I dont trust the car comes back to inventory or someone ssnatches it just before me, and even if it became available, sure the pricing has skyrocketed and the new price would be 4x as much now based on what I see other booking classes and other car companies.
I dont have the balls to cancel the booking and then try anew, since I dont trust the car comes back to inventory or someone ssnatches it just before me, and even if it became available, sure the pricing has skyrocketed and the new price would be 4x as much now based on what I see other booking classes and other car companies.
Feb 10, 2020, 3:28 am
#5
Join Date: Aug 2010
Location: Gloucestershire
Programs: BA Gold (ex-GGL, maybe future Silver), Hilton Diamond
Posts: 6,198
What exactly is a "Group L"?
If you mean an LDAR, E-Class sedan, is there availabiltiy as an LWAR? Most of the luxury cars in the Munich fleet are BMW 530i wagons.
What happens if you try another Hertz country website (US, German or Australian) as sometimes availability varies by point of sale?
If you mean an LDAR, E-Class sedan, is there availabiltiy as an LWAR? Most of the luxury cars in the Munich fleet are BMW 530i wagons.
What happens if you try another Hertz country website (US, German or Australian) as sometimes availability varies by point of sale?
Feb 10, 2020, 7:22 am
#8
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Not sure if this helps, but I rent from Hertz quite a lot, and often have to change the dates at the beginning or end. My first stop is the website, but this doesn't always produce the desired result. My next step is to call (numbers are on website or you can find individual stations on Google). This almost always solves my problem. Finally, if all else fails, I walk into a an actual location.
Feb 11, 2020, 1:38 am
#9
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Not sure if this helps, but I rent from Hertz quite a lot, and often have to change the dates at the beginning or end. My first stop is the website, but this doesn't always produce the desired result. My next step is to call (numbers are on website or you can find individual stations on Google). This almost always solves my problem. Finally, if all else fails, I walk into a an actual location.
I simply cannot pay that huge hike.
Anyone here on FT who would like to do me a favor and pick up my car on 16th Feb?
( I can at least nominate a second driver to pick up the car)
Feb 13, 2020, 10:50 am
#11
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
So as the greedy Hertz did not cooperate with me on this, I ended up cancelling my res and my whole holiday there.
They were free to choose how to handle a top-yield customer, so they chose to farewell me to competition. So sad.
They were free to choose how to handle a top-yield customer, so they chose to farewell me to competition. So sad.
Feb 14, 2020, 2:29 am
#12
Join Date: Jul 2013
Programs: Accor Platinum, Eurobonus Gold, Flying Blue Gold
Posts: 72
I think the issue is more that you had probably gotten a weekend rate, and then wanted to instead pick up the car on a Monday. And Monday is the peak day when all the business travelers/consultants and what not come to pick up their cars for the week - so prices will in most cases be much higher than on the weekend.
Feb 14, 2020, 7:43 am
#13
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
I think the issue is more that you had probably gotten a weekend rate, and then wanted to instead pick up the car on a Monday. And Monday is the peak day when all the business travelers/consultants and what not come to pick up their cars for the week - so prices will in most cases be much higher than on the weekend.