You've earned complimentary bonus points.
Dec 5, 2019, 8:41 pm
#16
Join Date: Apr 2017
Location: Denver, Colorado
Programs: United 1K, SWA RR ALP-CP, Hertz #1 Gold PC, HH Lifetime Diamond
Posts: 38
Dec 6, 2019, 8:19 am
#17
Join Date: Mar 2011
Location: dca
Programs: Delta Plat, United Silver, Marriott LT Titanium, HHonors Silver, Hertz PC
Posts: 337
Same issue here as others, redeemed points according to terms but bonus points clawed back. I sent email complaint to Hertz who replied that they would be replaced but still not fixed 4 days later.
Feb 11, 2020, 2:45 pm
#18
Join Date: Feb 2020
Programs: Hertz
Posts: 1
Just found this thread from thegate . boardingarea. com in a post titled bizarre-complimentary-bonus-points-offer-november-2019-from-hertz-gold-plus-rewards. Looks like I'm not the only one who missed the fine print for the promotion -- you must use all of your points. Otherwise, the points get taken away. I, too, had opened a ticket with customer service and the reply I received indicated I'd get the points back. Two months and a second ticket later I finally got the points back, with an explanation of why the points were taken away -- I needed to use all of the points during the promotion period to qualify.
I used to like Hertz a lot more than I do now.
I used to like Hertz a lot more than I do now.
Feb 12, 2020, 6:19 pm
#19
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
Just found this thread from thegate . boardingarea. com in a post titled bizarre-complimentary-bonus-points-offer-november-2019-from-hertz-gold-plus-rewards. Looks like I'm not the only one who missed the fine print for the promotion -- you must use all of your points. Otherwise, the points get taken away. I, too, had opened a ticket with customer service and the reply I received indicated I'd get the points back. Two months and a second ticket later I finally got the points back, with an explanation of why the points were taken away -- I needed to use all of the points during the promotion period to qualify.
I used to like Hertz a lot more than I do now.
I used to like Hertz a lot more than I do now.