Got into an accident

Old Sep 26, 19, 3:58 pm
  #1  
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Got into an accident

I had LDW and Liability coverage on my rental as part of my employer rate, however when I went to rent at Hertz HLE location, the agent tried to sell me more insurance which I refused stating that it was already covered. The agent somehow removed LDW from the contract without informing me..
A few weeks back I got into an accident (not my fault) and a couple of days back I got a letter from Hertz asking for 5000$ for the damages. I do not have a personal vehicle and this rental was more than a month so Chase Sapphire Reserve will not cover that. This accident took place at a private property so there was no police report. I filed a claim with the third party insurance but they denied my claim citing lack of proof.
Any suggestions whom can I contact at Hertz.
The Hertz claim co-ordinator is not willing to help nor the location from where I rented.. Both claim they cannot do anything..
Any help will be highly appreciated.. 5000 $ is too high for a fault that the agent made.
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Old Sep 26, 19, 4:39 pm
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Originally Posted by deadly_scorpion View Post
A few weeks back I got into an accident (not my fault)
Whose fault was it?
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Old Sep 26, 19, 9:07 pm
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Your reservation should show LDW included.

Ron.
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Old Sep 26, 19, 10:27 pm
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Originally Posted by newfbc View Post
Your reservation should show LDW included.
What matters is what the Rental Agreement / Rental Record shows

As far as what to do - if another person is liable and the RA shows no LDW coverage , then the OP will need to take it up with that person to claim the money out of that person - once that happens I expect that they will inform their insurer and will be easier to put claim in against the driver
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Old Sep 26, 19, 10:31 pm
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I do not have my own insurance.. I claimed damages with the other person's insurance company but they denied my claim stating that I do not have any proof that the other driver was at fault..
Not sure what to do ...
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Old Sep 26, 19, 10:38 pm
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How was the the third-party insurance related to this incident? Also what had exactly happened?

Without the detail, your best bet is to initiate a lawsuit (not small claims) against both Hertz and the responsible party. If the rate you used included LDW without additional charges and you were truly qualified for the rate, it would sound strange that anyone would remove the LDW; and/or, there was a need to upsell.

If you were truly not at fault and you pressed the issue far enough, Hertz may simply drop the claim and recover from the responsible party.
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Old Sep 26, 19, 10:38 pm
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Originally Posted by deadly_scorpion View Post
I do not have my own insurance.. I claimed damages with the other person's insurance company but they denied my claim stating that I do not have any proof that the other driver was at fault..
Not sure what to do ...
You will need to contact the other driver and claim off of the driver directly

Once the other driver realises that you will pursue the matter, I suspect that the driver will refer it to the insurer with details of the accident

Did you take photographs that show that the event occurred
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Old Sep 26, 19, 10:47 pm
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I did take pictures but I think I will contact a lawyer tomorrow and see what could be done
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Old Sep 26, 19, 11:06 pm
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Originally Posted by deadly_scorpion View Post
I did take pictures but I think I will contact a lawyer tomorrow and see what could be done
I would start by writing to him directly before incurring fees that you might not recover - would seem hard pushed to try and add solicitor fees before seeing if the person will accept liability and pay up or speak to insurers
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Old Sep 26, 19, 11:41 pm
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Originally Posted by garykung View Post
it would sound strange that anyone would remove the LDW; and/or, there was a need to upsell.
I have had multiple rentals where my rental (including LDW) got messed up by a counter agent mucking about instead of just handing me a key.

OP, I sympathize and have no advice, I just wanted to chime in because I know it can happen. I am not victim-blaming when I ask this but did you notice it was removed that day and did you try to get it resolved prior to "needing" it? A paper trail might help you. A copy of your original reservation might help too, even though Dave Noble is right that the rental agreement is the formal contract.
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Old Sep 27, 19, 12:01 am
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Hertz may consider retroactively amending the contract if the request comes from your corporate travel office. I've had LDWs retroactively repriced as a zero-dollar-item after I asked my employer to intervene and demand Hertz follow our preferred travel vendor agreement.
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Old Sep 27, 19, 12:39 am
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It's unclear if this was a business trip or you were just using your company's rate for personal use. If this was a business trip, let your company handle everything.

Resonant Programmer gave some good advice. Hopefully you work at a big company that does a lot of business with Hertz. That fact may influence how Hertz handles the problem their employee seems to have created.
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Old Sep 27, 19, 12:48 am
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Originally Posted by Resonant Programmer View Post
Hertz may consider retroactively amending the contract if the request comes from your corporate travel office. I've had LDWs retroactively repriced as a zero-dollar-item after I asked my employer to intervene and demand Hertz follow our preferred travel vendor agreement.
Have you managed to get a car hire company to add LDW after an accident ? There is a difference getting it added prior to any incident
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Old Sep 30, 19, 7:29 pm
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I sympathize with you regarding this.

I recently had an agent remove the LDW that my corporate rate clearly covers. For some reason I looked at the contract when I got home and called to have them correct it and send me an email with the correct contract.

I'm not sure what you can do, unless you have the original rental reservation showing LDW and potentially the fulfilled contract at assumingly the same price without the LDW included. Then you may be able to get some traction with someone. I liked the idea of passing it off to your corporate team, if this was a business rental. If this was a personal rental, typically the business negotiated coverage doesn't apply...at least in my companies policy.
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Old Oct 1, 19, 6:08 am
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Tell the at faults insurance company if you don't get $5000 overnighted, you will go to a doctor to treat your anguish and any injury you may have suffered that is now showing up.
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