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Reward cancellation resulting in less pts back to account? (changes May 2019)

Reward cancellation resulting in less pts back to account? (changes May 2019)

Old Aug 11, 19, 1:24 pm
  #1  
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Join Date: Jun 2007
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Reward cancellation resulting in less pts back to account? (changes May 2019)

Booked a reservation for end of Aug for 2days using reward - 1500pts
Today I cancelled it and I only got 1125 pts back!

What is going on?
sciconf is offline  
Old Aug 11, 19, 3:00 pm
  #2  
 
Join Date: Jul 2006
Location: NYC
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Sounds like you're 5*.

If a reservation which was booked using points is cancelled more than 24 hours before the pickup time the following points will be forfeited: If a Gold member, 50% of the points used toward the booking will be forfeited; If a Five Star member, 25% of the points used toward the booking will be forfeited; If a President’s Circle member, all points will be returned to the members account
https://www.hertz.com/rentacar/misc/index.jsp?targetPage=GPR_FAQs.jsp
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Old Aug 11, 19, 4:47 pm
  #3  
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Originally Posted by cestmoi123 View Post
I was " President’s Circle member "
Now it shows not - no warning or anything of that sort. I am sure when I made reservation for July trip, I was a President’s Circle member .

What is " LH SENATOR - Preferred "?
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Old Aug 11, 19, 7:49 pm
  #4  
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Originally Posted by sciconf View Post
I was " President’s Circle member "
Now it shows not - no warning or anything of that sort. I am sure when I made reservation for July trip, I was a President’s Circle member .
But are you now?
Dave Noble is offline  
Old Aug 11, 19, 10:57 pm
  #5  
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Originally Posted by sciconf View Post
I was " President’s Circle member ".......
What was your Hertz status when you cancel? Hertz system processed your cancellation as a 5* member.

Originally Posted by sciconf View Post
........What is " LH SENATOR - Preferred "?
LH Senator is an elite status of LH MM program. Are you a LH SEN member?

Last edited by TerryK; Aug 12, 19 at 12:04 am
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Old Sep 4, 19, 4:31 pm
  #6  
 
Join Date: Oct 2009
Location: N. CA
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Redeeming Points new cancelation policy?

Recently, I was trying to get a quote of rental price for my trip to New Zealand. I noticed that they now penalize the reward bookings:

Cancel within 24 hours of booking – full points refund
Cancel after 24 hours of booking up to pick-up time – Gold member 50% penalty, Five Star member 25% penalty, President’s Circle no penalty
No show or cancel after pick-up time – no refund, all points forfeited

I am not sure when this started. Is it fairly recent change? Around the time they devalued the points?
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Old Sep 4, 19, 7:01 pm
  #7  
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Correct; it was part of the unannounced program change this past May. https://www.flyertalk.com/forum/31136512-post35.html
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Old Sep 4, 19, 7:21 pm
  #8  
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Old news. Also this: https://www.flyertalk.com/forum/hert...k-account.html
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Old Sep 5, 19, 3:05 am
  #9  
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I merged the question above to the thread already discussing the Hertz points changes.


Thanks
Jason8612 Hertz Mod
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