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Complimentary Hertz Valet Service for President's Circle (15/20/30 Rentals)

Complimentary Hertz Valet Service for President's Circle (15/20/30 Rentals)

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Old Aug 5, 19, 3:16 am   -   Wikipost
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Starting in 2019, Hertz will offer complimentary Hertz Valet (airport terminal drive-back) service to Presidents Circle members after 15th, 20th and 40th rentals at select airport locations.

https://www.hertz.com/rentacar/misc/...ty_changes.jsp
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Old May 8, 19, 4:39 am
  #1  
Moderator: Hawaii-based airlines & Hawai'i forums
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Complimentary Hertz Valet Service for President's Circle (15/20/30 Rentals)

Has anyone had any experience with the new Hertz Valet service? I just completed my 15th rental for this year and wouldn't mind getting a drive back for my next rental. I'm curious to know if the benefit is somehow automatically offered or if you have to request it. Thanks.
FlyinHawaiian is offline  
Old May 10, 19, 12:14 am
  #2  
 
Join Date: Jul 2007
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Valet isn't a benefit of PC as such - it's a "4 times a year" thing if you have PC status. If your thinking is that because you're going to get PC status on your 16th rental, I would not presume that'll automatically give you a free drive-back, and in fact I'd be surprised if it did.

Last edited by FlyinHawaiian; Aug 5, 19 at 11:05 am
docbert is offline  
Old Jul 5, 19, 6:08 am
  #3  
 
Join Date: Mar 2009
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Would be very interested in the valet perk as I usually am always in big airports (ord, lax, nyc) so this has quite a bit of value. The one limitation could be you never see what is in the ultimate choice section if you want to change out your reserved car.

The platinum tier is held by no one I know but would be willing to purchase this tier if available and not obscenely priced.
schley is offline  
Old Aug 5, 19, 11:12 am
  #4  
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Just completed my 24th rental for the year at LAX and asked for the complimentary valet service perk for the first time to get a ride back to the Hyatt LAX. The agent wasn't aware of the perk or how to code it; she agreed to comp it. I would have let her charge me for it and take it up with Hertz after the fact, if I needed. I hope others have better experiences!
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Old Aug 5, 19, 12:21 pm
  #5  
 
Join Date: Jun 2018
Location: AUS
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After my 15th rental, I started getting "You’ve earned a free terminal drop-off" emails the day of my scheduled return with a link to "Reserve Now".

After clicking the link, I got a confirmation email:
Thank you for selecting Hertz Valet - our terminal drive-back service. Here's how it works:
- Pull up to the front of any open return lane when you arrive
- Show this e-mail to a Hertz representative to verify and secure your ride

(Can't speak to how they actually handle it, I didn't end up using it on that rental)
FlyinHawaiian, jason8612 and mdbe like this.
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Old Oct 15, 19, 8:13 am
  #6  
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I was finally able to use this service at SEA on my 32nd rental this year. The service and process is very much similar to Platinum Return; I entered the return lane and told the agent I was requesting Valet Service and showed a copy of my confirmation email. The main check was to confirm the date of the email and then another agent drove us back to the terminal in the car I had rented. The nice thing is you do not have to specify the exact time you are returning the car.
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FlyinHawaiian is offline  
Old Oct 21, 19, 12:46 am
  #7  
 
Join Date: Aug 2009
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I've been PC for three years and never heard of this as a complimentary service. I get the emails asking if I want to take advantage of the service for a $30 surcharge (um, no), but never free. Is this a stated benefit that I missed?
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Old Oct 24, 19, 8:22 am
  #8  
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I am sitting at 20 Rentals for the year right now.

My rental next week is at IAH where something like this would be great.

I never got an email from rental 15 to 20, but some of those were at small locations like, LGB and DAY, etc...

I guess I just need to wait and hope I get an email the day before I drop off my car?
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Old Oct 24, 19, 10:36 am
  #9  
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I've never heard of this program either... is there some secret for how and where it works, and who gets the email?
rylan is offline  
Old Jan 17, 20, 9:24 am
  #10  
 
Join Date: Sep 2005
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Bumping this to see if anyone has had recent experience? Ive been PC for years and never got any emails about this. Recently discovered the Valet service and used it at PHX which was great but was charged $35. This was upon my 15th rental which I thought it meant it would be comped but agents at PHX did the drive back no problem but couldnt waive the fee on their end and I was charged $35. Have been appealing this with Hertzs Twitter team via DM and they insist I apologize for the confusion, this service is offered to President circle members, however it is not free. When accepting the service a email should be sent to you explaining the terms and conditions of this offer.- Ana

Anyone have any advice on how to get Hertz to honor this benefit now or in the future? Thanks!!!
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