Go Back  FlyerTalk Forums > Miles&Points > Car Rental Programs and Ride Services > Hertz | Gold Plus Rewards
Reload this Page >

We apologise, but you do not have enough points to redeem a Hertz Gold Plus Rewards

We apologise, but you do not have enough points to redeem a Hertz Gold Plus Rewards

Old Jul 4, 19, 11:40 pm
  #1  
FlyerTalk Evangelist
Original Poster
 
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Spire Amb, HH Diamond, Avis PC, Hertz PC
Posts: 12,686
We apologise, but you do not have enough points to redeem a Hertz Gold Plus Rewards

So the message in the title is pretty much what I get whenever I try and and use my points for a rental. Regardless of destinations, days, time of the year...

I've got around 3000 points which I thought was more than enough for a weekend rental for example, so what could I be doing wrong?
clubman is offline  
Old Jul 5, 19, 3:04 am
  #2  
 
Join Date: Aug 2010
Location: München, Germany
Programs: BA GGL (no longer CCR), Hertz PC, Hilton Diamond
Posts: 5,524
Where are you looking to book? Some countries (e.g., Switzerland) don't participate.

Other times, only certain classes are available. In Europe, it's almost impossible to book anything with an automatic transmisson. Generally book a class C/D as other groups may be excluded from the scheme.

Of course, the error message is particularly unhelpful. But try booking a group D at Heathrow and see what you get.
Cymro is offline  
Old Jul 5, 19, 9:51 am
  #3  
 
Join Date: Mar 2019
Posts: 28
I found the same issue - any car, any destination, any date(s)
Advice on Hertz rewards points booking

Seems to be due to the CDW option in your Hertz profile. Un-check it and you can pay with points.
If you need it you then have to get separate CDW/LDW insurance.
MalFr is offline  
Old Jul 6, 19, 9:24 pm
  #4  
FlyerTalk Evangelist
Original Poster
 
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Spire Amb, HH Diamond, Avis PC, Hertz PC
Posts: 12,686
Thanks guys.

I checked my profile and all insurances are declined on there so can't be that. I've tried lowest class possible out of LHR (Corsa etc) but still getting the message I haven't enough points, and same out of LAX...
clubman is offline  
Old Jul 8, 19, 1:54 am
  #5  
 
Join Date: Mar 2019
Posts: 28
I guess contact Hertz, then?
MalFr is offline  
Old Jul 8, 19, 3:56 am
  #6  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Posts: 39,954
CDW and TP are not an issue if the rates include them. I wouldn't disable them generally since UK rates tend to be better with them included - also if based in UK and wanting to book in USA, definitely ensure that they are enabled

If I use points in USA, I book using a rate that includes LDW and so that is included in the points booking

Are you trying to book using the website where your membership is based? if not make sure to use that
Dave Noble is offline  
Old Jul 9, 19, 12:27 am
  #7  
FlyerTalk Evangelist
Original Poster
 
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Spire Amb, HH Diamond, Avis PC, Hertz PC
Posts: 12,686
Originally Posted by Dave Noble View Post
Are you trying to book using the website where your membership is based? if not make sure to use that
I am, yes.
clubman is offline  
Old Jul 10, 19, 11:38 am
  #8  
 
Join Date: Aug 2010
Location: München, Germany
Programs: BA GGL (no longer CCR), Hertz PC, Hilton Diamond
Posts: 5,524
You can't rent a Corsa on points out of LHR - it has to be group C, D, N, or M (I think M - people carrier anyway).
Cymro is offline  
Old Jul 11, 19, 5:09 pm
  #9  
 
Join Date: Apr 2018
Posts: 4
I had an issue with doing a rental with points recently - the points are really really devalued :/

What I did is kept the old Hertz app and not the new one. For some reason I was able to book award travel with the old app and not on the website or the new app. Either way, I'm very happy to use my points on a free weekend rental like I was planning on.
cybercybercyber is offline  
Old Jul 14, 19, 5:52 am
  #10  
Marriott Contributor BadgeAccor Contributor Badge
 
Join Date: Jan 2008
Programs: AAdvantage, United MP, Marriott Rewards
Posts: 975
Will your points still be valid at the date that you're looking to use them?
Last time I got that error it was because I was trying to make a booking past the expiration date of my points.
kcaluwae is offline  
Old Jul 17, 19, 1:01 am
  #11  
FlyerTalk Evangelist
Original Poster
 
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Spire Amb, HH Diamond, Avis PC, Hertz PC
Posts: 12,686
Originally Posted by kcaluwae View Post
Will your points still be valid at the date that you're looking to use them?
I didn't even realise they expire. Where do I see the validity because looking in my account I can't see that...
clubman is offline  
Old Jul 18, 19, 8:53 am
  #12  
Marriott Contributor BadgeAccor Contributor Badge
 
Join Date: Jan 2008
Programs: AAdvantage, United MP, Marriott Rewards
Posts: 975
Originally Posted by clubman View Post
I didn't even realise they expire. Where do I see the validity because looking in my account I can't see that...
I believe it's 24-months from the last date of any activity.
It's not easy to see when this was. In your account you have a dropdown that shows your activity month per month.
kcaluwae is offline  
Old Jul 19, 19, 4:35 am
  #13  
 
Join Date: Aug 2010
Location: München, Germany
Programs: BA GGL (no longer CCR), Hertz PC, Hilton Diamond
Posts: 5,524
Can you also confirm that you've tried booking an Octavia or Astra rather than Corsa?
Cymro is offline  
Old Jul 21, 19, 6:33 am
  #14  
Marriott Contributor BadgeAccor Contributor Badge
 
Join Date: Jan 2008
Programs: AAdvantage, United MP, Marriott Rewards
Posts: 975
Originally Posted by kcaluwae View Post
I believe it's 24-months from the last date of any activity.
It's not easy to see when this was. In your account you have a dropdown that shows your activity month per month.
I've just made a booking and I managed to use my points for a reservation well behind my expiration date. I tried to do this some time ago and then it didn't work.
I suppose it was a glitch back then.

This means you can ignore my last point. Your expiration date shouldn't have anything to do with this error you're getting.
kcaluwae is offline  
Old Jul 22, 19, 12:09 am
  #15  
FlyerTalk Evangelist
Original Poster
 
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Spire Amb, HH Diamond, Avis PC, Hertz PC
Posts: 12,686
Originally Posted by Cymro View Post
Can you also confirm that you've tried booking an Octavia or Astra rather than Corsa?
Yes. Just tried again for a random date in November LHR for an Astra at LHR and got the standard message:

"We apologise, but you do not have enough points to redeem a Hertz Gold Plus Rewards"
clubman is offline  

Thread Tools
Search this Thread