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HLE unable to do pick up, but will provide discount for taxi/TNC ride to location

HLE unable to do pick up, but will provide discount for taxi/TNC ride to location

Old Jun 14, 19, 3:12 pm
  #1  
Original Poster
 
Join Date: Dec 2010
Location: LAS
Posts: 58
HLE unable to do pick up, but will provide discount for taxi/TNC ride to location

I just got off the phone with a Hertz Local Edition branch in Maryland and asked if they could pick me up for my rental at an off-airport light rail station near BWI. I think it is on account of them being a small operation and not having manpower to do it.

They said they were unable to do pick-ups but would be willing to reimburse me for the cost of a taxi/uber/lyft to get to their office location.

Is this common practice for Hertz? If so, how much would they be willing to reimburse? It would be about $15 each way to/from my location where I wanted to be picked up.
sunpass is offline  
Old Jun 14, 19, 5:31 pm
  #2  
 
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, TK Elite, DL Gold, Hilton Diamond, Marriott Platinum, IHG Gold, Hertz PC, Avis First
Posts: 6,910
Yes, common. They will most likely do it as a credit on the rental.
docbert is offline  
Old Jun 14, 19, 7:54 pm
  #3  
 
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,393
I've had one HLE send the Lyft themselves to pick me up. Very clean transaction that way.
MojaveFlyer is offline  

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