Ghost Rental?
Jun 13, 2019, 7:02 pm
#1
Original Poster
Join Date: Apr 2018
Programs: Marriott Lifetime Titanium, American Airlines Platinum, Hertz President's Circle
Posts: 37
Ghost Rental?
Rented a car from Hertz around two weeks ago. When I drove to the checkout and handed my license to the lady (who looked brand new) she asked me "Is this a reserved car?" I had no idea what she was asking, so I told her "Yes, I have a reservation, and this car was parked in President's Circle". She says ok, hands me back my license, opens the gate and sends me on my way. It was odd because 1) she didn't scan the bar code like they normally do 2) didn't ask me for the mileage on the car and 3) didn't give me a contract printout. But I was tired after hours of flying and just wanted to get to the hotel. Normally, within 10 minutes of picking up the car, I get the Rental Agreement email. Never came. Checked my Amex account the next day and there was no pending charge. Couple of days later, I return the car in the eReturn lane. You guessed it - never received the email with the receipt. And here we are almost 2 days later and the charge never hit Amex. I'm guessing she did not check me out properly and there was no record of me renting the car.
What should I do? I'm worried if I call them they'll either have no idea what I'm talking about and just screw it up even more somehow. So here I have the Itinerary sitting in Concur with no receipt, and if they do figure it out and bill me like a month from now the date probably won't match the Itinerary and my company will reject the expense. Should I just ignore it and hope it never comes through?
What should I do? I'm worried if I call them they'll either have no idea what I'm talking about and just screw it up even more somehow. So here I have the Itinerary sitting in Concur with no receipt, and if they do figure it out and bill me like a month from now the date probably won't match the Itinerary and my company will reject the expense. Should I just ignore it and hope it never comes through?
Jun 13, 2019, 8:10 pm
#3
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,573
Rented a car from Hertz around two weeks ago. When I drove to the checkout and handed my license to the lady (who looked brand new) she asked me "Is this a reserved car?" I had no idea what she was asking, so I told her "Yes, I have a reservation, and this car was parked in President's Circle". She says ok, hands me back my license, opens the gate and sends me on my way. It was odd because 1) she didn't scan the bar code like they normally do 2) didn't ask me for the mileage on the car and 3) didn't give me a contract printout. But I was tired after hours of flying and just wanted to get to the hotel. Normally, within 10 minutes of picking up the car, I get the Rental Agreement email. Never came. Checked my Amex account the next day and there was no pending charge. Couple of days later, I return the car in the eReturn lane. You guessed it - never received the email with the receipt. And here we are almost 2 days later and the charge never hit Amex. I'm guessing she did not check me out properly and there was no record of me renting the car.
What should I do? I'm worried if I call them they'll either have no idea what I'm talking about and just screw it up even more somehow. So here I have the Itinerary sitting in Concur with no receipt, and if they do figure it out and bill me like a month from now the date probably won't match the Itinerary and my company will reject the expense. Should I just ignore it and hope it never comes through?
What should I do? I'm worried if I call them they'll either have no idea what I'm talking about and just screw it up even more somehow. So here I have the Itinerary sitting in Concur with no receipt, and if they do figure it out and bill me like a month from now the date probably won't match the Itinerary and my company will reject the expense. Should I just ignore it and hope it never comes through?
Jun 17, 2019, 8:25 am
#5
Join Date: Apr 2000
Location: PDX
Programs: DL Plat, UA Plat 1MM, AS MVP, Hyatt Discoverist, Avis Presidents Club, Hertz President's Circle
Posts: 3,938
Its actually fairly common these days to NOT have a printed contract. National and Avis have both recently let me go without printed contracts (but do have a number for the police to call if needed to verify rental status).
Jun 17, 2019, 12:03 pm
#6
Join Date: May 2017
Programs: National EE, Hertz PC
Posts: 231
Hertz emails clients rental records if they’re Gold, even if they accept printed ones at the gate. Looks like OP just got a free rental and the vehicle was never checked out (prima facie stolen).