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"Our records indicate you have not returned the car"

"Our records indicate you have not returned the car"

Old Apr 30, 19, 9:02 am
  #16  
 
Join Date: Sep 2012
Location: Atlanta, GA
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ALWAYS take a time & date stamped photo when you return the car to an unattended car rental return, preferably with the car rental company's sign in the photo. Had this happen at Edinburgh airport - they called me in the US to ask where the car was - they couldn't "find" it. After I sent the photo I got a closed out receipt.
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Old Apr 30, 19, 11:09 am
  #17  
 
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I worry about these late night returns as well. Very difficult when no one is around. A suggestion for a couple more things you could do just in case this ever happens again. As Picturegal said -- You have your phone. Take pictures. They will have a timestamp on them, which will also help.

To expand on the suggestion:
First photograph every inch of that car to prove it was not damaged when you returned it. (I've even done this in front of a returning agent. A bit aggressive, but still...) Also take a photo of the mileage. That way if anyone takes it you have proof.

Second, photograph from a ways back exactly where you left the car. If there's a number on the parking spot, make sure you get that in the photo. If someone moves the car, that will help you prove it wasn't you.

Third, If there's an agent still working, lock the car and take the keys with you. Insist that the agent take the keys. Record this if you have to. Take a photo of the agent, his/her badge, any clocks nearby. If they say they'll close it out and email you, ask their name, write it down along with what they said while they are watching. A lot of this is psychological. People are funny when you do things like write down what they said and their name. it creates another level of ownership on the solution.

While I know all of this is a giant PITA, it's less of a hassle than what you've been going through. People seem to be very distracted and disjointed these days. Service and travel is nothing like it was back in the old days, (she says, adjusting her shawl, while rocking back and forth in her chair... )
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Old Apr 30, 19, 7:59 pm
  #18  
 
Join Date: Sep 2018
Posts: 64
Sounds a bit neurotic but I totally understand and do some (not all) of that myself.

Honestly I think what will happen eventually is that everyone (not just cops) will have bodycams recording everything all the time, and your feed can be shared if you want.
You won't have to actively pull out a camera to snap a photo of your lunch, it would simplify many disputes about who said/did what etc., it further feeds into the modern trend of observing others' lives like a constant Instagram feed. The technology is only getting cheaper and more compact, will be totally feasible prly within 10yr.

Originally Posted by BSpeaker View Post
I worry about these late night returns as well. Very difficult when no one is around. A suggestion for a couple more things you could do just in case this ever happens again. As Picturegal said -- You have your phone. Take pictures. They will have a timestamp on them, which will also help.

To expand on the suggestion:
First photograph every inch of that car to prove it was not damaged when you returned it. (I've even done this in front of a returning agent. A bit aggressive, but still...) Also take a photo of the mileage. That way if anyone takes it you have proof.

Second, photograph from a ways back exactly where you left the car. If there's a number on the parking spot, make sure you get that in the photo. If someone moves the car, that will help you prove it wasn't you.

Third, If there's an agent still working, lock the car and take the keys with you. Insist that the agent take the keys. Record this if you have to. Take a photo of the agent, his/her badge, any clocks nearby. If they say they'll close it out and email you, ask their name, write it down along with what they said while they are watching. A lot of this is psychological. People are funny when you do things like write down what they said and their name. it creates another level of ownership on the solution.

While I know all of this is a giant PITA, it's less of a hassle than what you've been going through. People seem to be very distracted and disjointed these days. Service and travel is nothing like it was back in the old days, (she says, adjusting her shawl, while rocking back and forth in her chair... )
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Old Apr 30, 19, 9:50 pm
  #19  
 
Join Date: Oct 2010
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Had a return at ATL at 4 AM on a Sat AM. E Return = leave the keys and go. The place was totally deserted. I took a phone photo and one of the sign suggesting the customer contact hertz at an email address if no bill is received in 12 hours.

The bill was eventually closed out about 18 hours later. It didn't add a lot of comfort to the experience.
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Old May 1, 19, 1:42 am
  #20  
 
Join Date: Jan 2011
Location: BG
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I dropped off a Hertz car after hours at Luton airport in England a few weeks ago and noticed a 130 pound debit on my credit card a few days later. When I queried it, I was told it was a refueling charge as the car was returned empty. It was only a small car which would cost nowhere near this on an empty tank. Luckily, i'd taken a photo of the fuel showing full and had a receipt from the gas station, but its certainly annoying when this kind of thing happens.
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Old May 1, 19, 4:08 pm
  #21  
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Originally Posted by englisha View Post
I dropped off a Hertz car after hours at Luton airport in England a few weeks ago and noticed a 130 pound debit on my credit card a few days later. When I queried it, I was told it was a refueling charge as the car was returned empty. It was only a small car which would cost nowhere near this on an empty tank. Luckily, i'd taken a photo of the fuel showing full and had a receipt from the gas station, but its certainly annoying when this kind of thing happens.
I once found a refueling charge for a car I returned full when checking my Amex bill. Fortunately I still had the fuel receipt. I guess I'm going to start taking time-stampted pictures of the gas gauge as well as keeping fuel receipts.
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Old May 2, 19, 12:03 am
  #22  
 
Join Date: Nov 2013
Location: Los Angeles
Posts: 3,157
I've had both the late return and fuel charge thing happen more than once at BOS when I return around 5pm. They don't have enough people to check in the volume of vehicles that are coming in, and I'm usually arriving a bit before 5 for a ~6pm flight. The time that they had a separate e-return lane they got it right because someone had an orange road cone that they were using to mark the last car checked in, but when they mix all the returns together and you just walk away, they tend to skip unattended cars and check them in at some random later time. In all cases I've gotten the extra charges dealt with with one phone call or email, but they really ought to have a better system for handling unattended returns by now. A license plate scanning camera at the entrance would be easy and effective and reduce the amount of human time spend sorting these things out.
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Old May 3, 19, 5:06 am
  #23  
 
Join Date: Oct 2016
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Originally Posted by BSpeaker View Post
Third, If there's an agent still working, lock the car and take the keys with you. Insist that the agent take the keys. Record this if you have to. Take a photo of the agent, his/her badge, any clocks nearby. If they say they'll close it out and email you, ask their name, write it down along with what they said while they are watching. A lot of this is psychological. People are funny when you do things like write down what they said and their name. it creates another level of ownership on the solution.
That is completely excessive, unnecessary, and bizarre.
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Old May 3, 19, 6:09 am
  #24  
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Originally Posted by m907 View Post
That is completely excessive, unnecessary, and bizarre.
Only thing missing is making sure that you take a swab so you can get a sample of the return agent's DNA.
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Old May 6, 19, 11:16 am
  #25  
 
Join Date: Dec 2013
Location: CMH
Posts: 490
Originally Posted by guycabellero View Post
Always keep receipt, and as suggested take a photo. Once I returned a car to Hertz in CLT and a month later saw a $28,000 charge on my AMEX. I called and was told that was the cost of the car I never returned. I had the receipt, and Hertz finally they admitted the car had been rented 3 times since I returned it (which the CSA admitted would be difficult if I had kept the car and wouldn't have happened had I not had the receipt). I hate to say how long ago this happened, but let's say you paid for your cell phone time in minutes.....
lets say that in this scenario, someone did keep the car in their possession and the charge was not a mistake. I wonder how difficult it would be to get Hertz to mail you the title to the $28,000 car you just bought?
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Old May 6, 19, 3:48 pm
  #26  
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Originally Posted by BSpeaker View Post
I worry about these late night returns as well. Very difficult when no one is around. A suggestion for a couple more things you could do just in case this ever happens again. As Picturegal said -- You have your phone. Take pictures. They will have a timestamp on them, which will also help.

To expand on the suggestion:
First photograph every inch of that car to prove it was not damaged when you returned it. (I've even done this in front of a returning agent. A bit aggressive, but still...) Also take a photo of the mileage. That way if anyone takes it you have proof.

Second, photograph from a ways back exactly where you left the car. If there's a number on the parking spot, make sure you get that in the photo. If someone moves the car, that will help you prove it wasn't you.

Third, If there's an agent still working, lock the car and take the keys with you. Insist that the agent take the keys. Record this if you have to. Take a photo of the agent, his/her badge, any clocks nearby. If they say they'll close it out and email you, ask their name, write it down along with what they said while they are watching. A lot of this is psychological. People are funny when you do things like write down what they said and their name. it creates another level of ownership on the solution.

While I know all of this is a giant PITA, it's less of a hassle than what you've been going through. People seem to be very distracted and disjointed these days. Service and travel is nothing like it was back in the old days, (she says, adjusting her shawl, while rocking back and forth in her chair... )
This sounds very creepy, IMO.
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