Hertz sues Accenture over new website
https://www.itwire.com/enterprise-so...s-website.html
Global vehicle rental firm Hertz has sued business process provider Accenture for failing to deliver a website that it was contracted to build in 2016, but could not produce until its services were terminated in 2018. In a lawsuit filed in the US District Court of the Southern District of New York, Hertz said it was seeking US$32 million in damages and also additional amounts that it had paid to Accenture during the course of the contract. |
Embarrassing for Accenture.
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Who is the current owner of the website? I've stopped renting from Hertz back in 2011-12 because their reservation page was useless. Returned to Hertz because they had attractive prices for the location I was going to. It took me only 30 minutes to make 1 reservation. If their prices weren't half what competitors show, I would have gone from their web site after 2nd try.
Its embarrassing to have non functional webpage in 2019. (Mobile app was giving me the same errors while trying to book the car). |
Yeah Hertz's website is pretty horrific.
Homepage always loads twice, after a strange delay. Entire website displays differently on Chrome/Firefox vs Microsoft browsers, with different graphics. Random glitchy blank info pop-ups (that used to show the CC/debit card policy but now are completely blank). |
another interesting point to note, when i click book as guest, the script on the bottom left page says waiting for page...then it says "waiting for facebook.com". thats pretty fishy......
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Originally Posted by glostix
(Post 31033230)
Yeah Hertz's website is pretty horrific.
Homepage always loads twice, after a strange delay. Entire website displays differently on Chrome/Firefox vs Microsoft browsers, with different graphics. Random glitchy blank info pop-ups (that used to show the CC/debit card policy but now are completely blank). |
Originally Posted by glostix
(Post 31033230)
Yeah Hertz's website is pretty horrific.
Homepage always loads twice, after a strange delay. Entire website displays differently on Chrome/Firefox vs Microsoft browsers, with different graphics. Random glitchy blank info pop-ups (that used to show the CC/debit card policy but now are completely blank). Just tested out time to make a booking - from loading website, including logging in to Hertz account, I was able to make a booking for car hire to get to airport for my next flight in under 2 minutes |
i also found it really annoying that they would display the "this location doesn't accept debit cards" message every time. seems like they fixed this as of recent.
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Here's an article with further details:
https://www.theregister.co.uk/2019/0...nture_lawsuit/ For those who are frustrated with the Hertz website, there are alternative booking channels. Just sayin... :D |
I know Hertz is a large company, but $32 million for a website?
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Originally Posted by m907
(Post 31043326)
I know Hertz is a large company, but $32 million for a website?
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The lawsuit claims Hertz spent 32 million in fees and expenses — such as software licensing etc paid to the company and the company wanted millions more to make the website functional. Do these websites cost that much? |
Originally Posted by arttravel
(Post 31045491)
The lawsuit claims Hertz spent 32 million in fees and expenses — such as software licensing etc paid to the company and the company wanted millions more to make the website functional. Do these websites cost that much? Now if this was an ERP project like implementing SAP, then the model is 10x the time, resource, and fee's. :) |
Thank you Commie, I am just missing why management consultants would be hired for such a project -- because they do meeting well?
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Originally Posted by arttravel
(Post 31046132)
Thank you Commie, I am just missing why management consultants would be hired for such a project -- because they do meeting well?
because these consulting firms are morphed into System Integrators now, their selling points are they can help clients develop their strategy, processes, and then help them develop and build the system. even the traditional MBB strategy firms are getting into system integrations. |
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