Pc at lax..refused to let take vehicle
Apr 16, 2019, 11:27 am
#1
Original Poster
Join Date: Sep 2011
Posts: 88
Pc at lax..refused to let take vehicle
Just thought I'd vent on here.. Had a booking at lax on Saturday Went to pc section to see what they had and there was a lovely new jaguar xf. Hop in it and went to the gate. Was told this was an upgrade vehicle. I explained it wasn't parked in the upgrade section and that it was in the pc section. The worker shrugged and said 'no sir its an upgrade vehicle' . I said it wasn't parked there. She said well if you take it you will just be charged.
Annoyingly I had to take it back to lot and pick something else. Very annoying
Annoyingly I had to take it back to lot and pick something else. Very annoying
Apr 16, 2019, 12:46 pm
#2
Join Date: May 2017
Programs: National EE, Hertz PC
Posts: 231
This happened to me at YYZ but I took a photo of the vehicle clearly sitting in the PC Aisle and they let me take it. I agree it is upsetting and while such mistakes do occur they should have let it go. I would ask to speak to the manager on duty when you return your current rental and hopefully they can at least give you a voucher to compensate you.
Apr 16, 2019, 1:03 pm
#4
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Join Date: Sep 2009
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I never realized that one should take a picture of the car you want sitting in the PC ultimate area. Good idea.
Apr 16, 2019, 1:24 pm
#5
Join Date: Dec 2015
Posts: 104
Apr 16, 2019, 3:18 pm
#6
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
Aren’t the paid upgrades supposed to have placards indicating the upgrade price?
Sure, sure, you can take down and hide the placard, then drive the car to the PC lot and take a picture of it... but how about giving your customer the benefit of the doubt rather than assuming an adversarial position?
Sure, sure, you can take down and hide the placard, then drive the car to the PC lot and take a picture of it... but how about giving your customer the benefit of the doubt rather than assuming an adversarial position?
Apr 16, 2019, 4:08 pm
#7
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,028
Happened to me at LAX as well... https://www.flyertalk.com/forum/30624116-post365.html
Apr 16, 2019, 4:21 pm
#8
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Join Date: Jan 2002
Posts: 44,543
Aren’t the paid upgrades supposed to have placards indicating the upgrade price?
Sure, sure, you can take down and hide the placard, then drive the car to the PC lot and take a picture of it... but how about giving your customer the benefit of the doubt rather than assuming an adversarial position?
Sure, sure, you can take down and hide the placard, then drive the car to the PC lot and take a picture of it... but how about giving your customer the benefit of the doubt rather than assuming an adversarial position?
Apr 16, 2019, 7:10 pm
#9
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,911
Aren’t the paid upgrades supposed to have placards indicating the upgrade price?
Sure, sure, you can take down and hide the placard, then drive the car to the PC lot and take a picture of it... but how about giving your customer the benefit of the doubt rather than assuming an adversarial position?
Sure, sure, you can take down and hide the placard, then drive the car to the PC lot and take a picture of it... but how about giving your customer the benefit of the doubt rather than assuming an adversarial position?
And who are we kidding here? It's obvious it wasn't the class of vehicle available as per the rental agreement. It's no different than an instore pricing error. Retailer advertises the goods at $100; sale contract is effected at $100, but when the customer goes to pick up the item at the store, the price tag says $10. Does one really expect that the customer should get the item for $10?
Apr 16, 2019, 7:13 pm
#10
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,028
Finding a Jaguar XF in the President's Circle section of an Ultimate Choice lot is not an impossible unicorn sighting.
In my experience, the impact of the Hertz staff improperly parking a reserved car in a stall in the PC section of Ultimate Choice was having to return the car back to the PC section (after waiting in the queue to exit the lot), unpacking my bags and removing my personal GPS, and finding another (and lesser) car in PC and having to wait in the queue again. I'd say I was delayed at least 15 minutes and was late in meeting someone as a result. It was very frustrating to have been delayed through no fault of my own and knowing that there were other, superior cars that I could have legitimately selected that I passed up. I didn't file a complaint, but I certainly put negative remarks into the post-rental survey.
In my experience, the impact of the Hertz staff improperly parking a reserved car in a stall in the PC section of Ultimate Choice was having to return the car back to the PC section (after waiting in the queue to exit the lot), unpacking my bags and removing my personal GPS, and finding another (and lesser) car in PC and having to wait in the queue again. I'd say I was delayed at least 15 minutes and was late in meeting someone as a result. It was very frustrating to have been delayed through no fault of my own and knowing that there were other, superior cars that I could have legitimately selected that I passed up. I didn't file a complaint, but I certainly put negative remarks into the post-rental survey.
Last edited by FlyinHawaiian; Apr 17, 2019 at 7:58 am
Apr 16, 2019, 9:25 pm
#11
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
Considering the behaviour of many customers now, a prudent disciplined approach is reasonable.
And who are we kidding here? It's obvious it wasn't the class of vehicle available as per the rental agreement. It's no different than an instore pricing error. Retailer advertises the goods at $100; sale contract is effected at $100, but when the customer goes to pick up the item at the store, the price tag says $10. Does one really expect that the customer should get the item for $10?
And who are we kidding here? It's obvious it wasn't the class of vehicle available as per the rental agreement. It's no different than an instore pricing error. Retailer advertises the goods at $100; sale contract is effected at $100, but when the customer goes to pick up the item at the store, the price tag says $10. Does one really expect that the customer should get the item for $10?
Last edited by strickerj; Apr 16, 2019 at 9:25 pm Reason: clarify analogy
Apr 16, 2019, 9:33 pm
#12
Join Date: Sep 2008
Posts: 7,875
At the end of the day transactions depend on trust.
Considering the behaviour of many customers now, a prudent disciplined approach is reasonable.
And who are we kidding here? It's obvious it wasn't the class of vehicle available as per the rental agreement. It's no different than an instore pricing error. Retailer advertises the goods at $100; sale contract is effected at $100, but when the customer goes to pick up the item at the store, the price tag says $10. Does one really expect that the customer should get the item for $10?
And who are we kidding here? It's obvious it wasn't the class of vehicle available as per the rental agreement. It's no different than an instore pricing error. Retailer advertises the goods at $100; sale contract is effected at $100, but when the customer goes to pick up the item at the store, the price tag says $10. Does one really expect that the customer should get the item for $10?
Often stores will give you the marked price. How else are you to supposed to know the price? Nothing has an inherent worth/value.
Apr 17, 2019, 12:33 am
#13
Join Date: Nov 2013
Location: PHX, SEA
Programs: DL Silver, Avis President's Club, Hertz President's Circle, Global Entry (Former AA Plt/Gold)
Posts: 4,420
In Knoxville they didn't even have the Hertz Gold counter opened and when I trekked back inside and stood in line they wouldn't let me have the a Infiniti parked in a PC spot. In my example of this practice they didn't even try to pretend it was midparked they just refused.
Apr 17, 2019, 1:24 am
#14
Join Date: Feb 2018
Posts: 34
Considering the behaviour of many customers now, a prudent disciplined approach is reasonable.
And who are we kidding here? It's obvious it wasn't the class of vehicle available as per the rental agreement. It's no different than an instore pricing error. Retailer advertises the goods at $100; sale contract is effected at $100, but when the customer goes to pick up the item at the store, the price tag says $10. Does one really expect that the customer should get the item for $10?
And who are we kidding here? It's obvious it wasn't the class of vehicle available as per the rental agreement. It's no different than an instore pricing error. Retailer advertises the goods at $100; sale contract is effected at $100, but when the customer goes to pick up the item at the store, the price tag says $10. Does one really expect that the customer should get the item for $10?
But yes, I agree with you.
Apr 17, 2019, 5:23 am
#15
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
I found a Mercedes SLC300 in the 5* section at O'Hare recently and took it no problems (they didn't challenge - it was clearly an intentional thing). So it's easily possible you'd legitimately find a Jag in the PC section.
