Pc at lax..refused to let take vehicle
#31
Join Date: Sep 2008
Posts: 7,875
An error occurred parking the vehicle ; no error occurred with the rental since the rental had not started at the time the mistake was discovered; the person was never allowed to start the rental
If the person was allowed to start the rental and then the location asked for it back since it was not supposed to have been rented, then I can see that as being different and at that point, that is the agency's issue and too late
If the person was allowed to start the rental and then the location asked for it back since it was not supposed to have been rented, then I can see that as being different and at that point, that is the agency's issue and too late
#32
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,422
#33
Join Date: Jun 2000
Location: toronto
Posts: 913
Not sure if it was an error on the person parking the Jaguar in the PC aisle or an error on the check out clerk.
I rent at LAX Hertz often, in fact was just there this week, I picked up my PC car at LAX hertz Monday morning April 15th around 10am, and the selection of cars in the PC aisle was impressive. There were 3-4 Infiniti's, a mustang convertible, couple of Camaro convertibles, bunch of 300's, a Caddy and 1 Jaguar XF. I driven the XF before and wasn't impressed by it, either was the Infiniti's, so I took the Camaro convertible, great car.
In the past, I have seen the Jaguar XF parked in the LAX PC section before, good thing I never took it out, as I don't like to do the drive of shame back to the lot.
I rent at LAX Hertz often, in fact was just there this week, I picked up my PC car at LAX hertz Monday morning April 15th around 10am, and the selection of cars in the PC aisle was impressive. There were 3-4 Infiniti's, a mustang convertible, couple of Camaro convertibles, bunch of 300's, a Caddy and 1 Jaguar XF. I driven the XF before and wasn't impressed by it, either was the Infiniti's, so I took the Camaro convertible, great car.
In the past, I have seen the Jaguar XF parked in the LAX PC section before, good thing I never took it out, as I don't like to do the drive of shame back to the lot.
#34
Join Date: Feb 2006
Location: ORD (formerly ORD>SFO>AKL)
Programs: AA PPro, QF Gold, DL Plat, HHonors Diamond, Hyatt Globalist, IHG Platinum
Posts: 363
Something similar happened to us at ORD a few weeks ago. Arrived around 11:30pm, minimal cars on the lot. We waited a few mins and 2 Infiniti QX80s were parked and a few other SUVs. We are PC so grabbed one of the QX80's and headed to the gate. Agent said no, you are trying to get something not entitled to - back and forth. Manager got involved, it was not a good end to a long travel day. Ended up leaving with the car and an apology from Hertz.
Every rental with them has always been a drama. Shame that Hertz was half the price of National since we are Exec Elite with them and we always get good cars with no dramas.
Every rental with them has always been a drama. Shame that Hertz was half the price of National since we are Exec Elite with them and we always get good cars with no dramas.
#35
Join Date: Sep 2008
Posts: 7,875
Is this the Hertz mentality?
#36
Original Poster
Join Date: Sep 2011
Posts: 88
Well I didn't expect it to generate this much interest! But I would argue that a jaguar xf, whilst it is a nice csr it's not unreasonable to expect to see it in the pc section it's no more high end than an infinity .
And I think the biggest complaint I have is that there wasn't an apology that it was parked incorrectly and she suggested I had got it from the wrong bay!! Worst part is, she told me to park it back where I got it from! So I'm sure someone else had the same problem or got lucky!!!
And I think the biggest complaint I have is that there wasn't an apology that it was parked incorrectly and she suggested I had got it from the wrong bay!! Worst part is, she told me to park it back where I got it from! So I'm sure someone else had the same problem or got lucky!!!
#37
Join Date: Sep 2008
Posts: 7,875
Well I didn't expect it to generate this much interest! But I would argue that a jaguar xf, whilst it is a nice csr it's not unreasonable to expect to see it in the pc section it's no more high end than an infinity .
And I think the biggest complaint I have is that there wasn't an apology that it was parked incorrectly and she suggested I had got it from the wrong bay!! Worst part is, she told me to park it back where I got it from! So I'm sure someone else had the same problem or got lucky!!!
And I think the biggest complaint I have is that there wasn't an apology that it was parked incorrectly and she suggested I had got it from the wrong bay!! Worst part is, she told me to park it back where I got it from! So I'm sure someone else had the same problem or got lucky!!!
But I guess at Hertz you just expect to be treated this way (I've rented from them before and they are the worst, trying to downsize you without compensation).
#38
Join Date: Mar 2014
Location: YYZ
Programs: Skymiles GM, UA Silver, Marriott Titanium, National EE, Hertz 5*
Posts: 383
Last time I rented at Hertz in ATL, every car that I wasn't allowed to take out at the exit gate, I dutifully returned it as instructed back to the 5-Star area for the next 5-Star member to experience the joys of Hertz customer service.
#39
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,131
Had this happen at SJC a few months back with an Infiniti Q50. I pushed, and they eventually gave in and let me take it - but not before checking with a manager who happened to be at the booth next to the one I was at talking to another staff member.
No. The premium UC Premium Upgrades are a fixed price ($35, $25 for PC) so they frequently aren't labeled individually.
No. The premium UC Premium Upgrades are a fixed price ($35, $25 for PC) so they frequently aren't labeled individually.
#40
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How are you meant to know which car you can take from the PC section, if Hertz randomly prevents certain cars from being taken from that section? It negates the whole point of the section IMHO.
And, incidentally, I have had a Jag from the PC section.
And, incidentally, I have had a Jag from the PC section.
#41
Join Date: Oct 2016
Posts: 3,676
Hertz employees are poorly trained. It's been this way since they started UC a couple years ago.
#42
Join Date: Mar 2006
Location: Lexington KY/Coronado, CA
Posts: 950
Here in San Diego all of the stalls are numbered. Your rental agreement shows which stall your car was originally parked in, making it easy for the gate agent to see if you tried to snag a free upgrade from another section (or if a car was re-parked in the wrong place by a customer.) I'm surprised all locations don't do this.
#43
Join Date: Oct 2016
Posts: 3,676
Here in San Diego all of the stalls are numbered. Your rental agreement shows which stall your car was originally parked in, making it easy for the gate agent to see if you tried to snag a free upgrade from another section (or if a car was re-parked in the wrong place by a customer.) I'm surprised all locations don't do this.
#44
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
when I pick up PC cars at DEN airport, the contract lists the lot and space of the car I select. Which means the lot staff will either park the car in a specified location OR they note which location they've put the car into.
Now, if they screw that up, you are SOL...but if the contract matches the physical location, and that indicates it is a standard spot, the proof exists in their own records.
Interestingly, they will have cars in the regular area sometimes and other times the same cars are in the upgrade area (RR evoque, QX60s). I'll take both, but only when it isnt a $50 a day upgrade!
Now, if they screw that up, you are SOL...but if the contract matches the physical location, and that indicates it is a standard spot, the proof exists in their own records.
Interestingly, they will have cars in the regular area sometimes and other times the same cars are in the upgrade area (RR evoque, QX60s). I'll take both, but only when it isnt a $50 a day upgrade!
#45
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,630
And who are we kidding here? It's obvious it wasn't the class of vehicle available as per the rental agreement. It's no different than an instore pricing error. Retailer advertises the goods at $100; sale contract is effected at $100, but when the customer goes to pick up the item at the store, the price tag says $10. Does one really expect that the customer should get the item for $10?