Does Hertz honor "mistake" quotes?
#1
Original Poster
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,579
Does Hertz honor "mistake" quotes?
I have recently been monitoring prices (like Autoslash does for you automatically) for a multi-week rental (three weeks and a few days) next month. Prices were a rather on the high side (I watched $1400 go down to $1300 over a few weeks). Then suddenly this morning I saw $400, and immediately grabbed it. Later I was scratching my head - too good to be true? Went to the web site again, and it said "no cars available". Hmm... Now it's showing a rate that is double what I got quoted, but still way down from what I'd reserved not that many days ago. Well, update, I decided to at least get a screen grab of the $800 quote so I could argue that I deserved that in case I went to check out and they claimed $400 was a "mistake", but when I did, the price had changed yet again, now to $1100!
So the question.... I got a "price is guaranteed" quote with email confirmation for a damned good price. Anyone have any experience with whether Hertz will honor it when I show up at the lot?
So the question.... I got a "price is guaranteed" quote with email confirmation for a damned good price. Anyone have any experience with whether Hertz will honor it when I show up at the lot?
#2
Join Date: Sep 2018
Location: Miami,Fl
Programs: Hertz PC, National Executive Elite, Marriott Platinum, Chase Sapphire Reserve, HH Diamond
Posts: 168
Hertz is notorious for their price changes based on demand ect. Their really isnt a reason why they would not honor this price if you present them with the confirmation email.
#3
Original Poster
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,579
That would be good for me So far today I've seen:
$400
cars unavailable
$1100
$810
$940
At least I got a screen grab of the 940 in case I need to argue... Something is pretty screwed up over in Hertz IT land!
$400
cars unavailable
$1100
$810
$940
At least I got a screen grab of the 940 in case I need to argue... Something is pretty screwed up over in Hertz IT land!
#5
Join Date: Jan 2009
Location: New York suburbs
Posts: 4,207
Hertz in my experience makes a lot of billing errors. Watch your contract and receipt very closely. If there are any discrepancies, the magic words are "This rate is guaranteed." Not "Why so high?" High is a relative term. Also, there are times where you might agree to a "high" rate when you booked.
#6
Join Date: Dec 2006
Location: Washington DC Metro Area
Programs: A: PP, LTG/1.5M | UA: SLV | Bonvoy LTTi | IHG PLT| Avis PC | Nat'l Emerald Club EE
Posts: 1,067
Hertz in my experience makes a lot of billing errors. Watch your contract and receipt very closely. If there are any discrepancies, the magic words are "This rate is guaranteed." Not "Why so high?" High is a relative term. Also, there are times where you might agree to a "high" rate when you booked.
cheers!
#7
Join Date: Sep 2000
Location: Los Angeles, CA,
Programs: Hilton Diamond, IHG Diamond, Hertz President Circle, Copaair Presidential, and Southwest A-List
Posts: 586
Hertz in my experience makes a lot of billing errors. Watch your contract and receipt very closely. If there are any discrepancies, the magic words are "This rate is guaranteed." Not "Why so high?" High is a relative term. Also, there are times where you might agree to a "high" rate when you booked.
#8
Original Poster
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,579
At least in cases where I have made multiple reservations and then killed some to track cheaper rates, I've been given a contract for one of the higher rate ones. This has happened several times at franchise locations. Now I've learned (thank you Autoslash how to keep the same reservation and get the new rate (modify it to a different size car, then mod it again back to the desired size) I try to end up with few actual reservations. Anyway, at least out of habit, I always check the rate.
#9
Join Date: Oct 2017
Location: France
Programs: too many
Posts: 686
reminds me of the French Avis bug, where all Prestige cars were massively discounted for rentals of 5 days or more...missed out on the 6-series convertible at €166 for 5 days, ended up with 3 bookings: Audi A7, Peugeot RCZ, Posche 911 convertible, for a total of less than 900€ for 5 days.
In the end, when I arrived at the counter, all bookings were valid but cars had not been readied yet...I ended up cancelling 2 of them and hopping on a brand new S350 for my wedding! I put 1250km on it for a grand total of €300 for 5 rental days
In the end, when I arrived at the counter, all bookings were valid but cars had not been readied yet...I ended up cancelling 2 of them and hopping on a brand new S350 for my wedding! I put 1250km on it for a grand total of €300 for 5 rental days
#10
Original Poster
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,579
So to return to my original rental, I got the rate quoted no questions asked - even though it was only in the $400 range for 3 1/2 weeks.
Today's conundrum is a reservation for August which is low but says "subject to change". I made a backup res, but anyone have experience with that?
Today's conundrum is a reservation for August which is low but says "subject to change". I made a backup res, but anyone have experience with that?