Denied Car Class Booked Because of Snow Tires - Where to complain
#46
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,422
There is enough to indicate that a midsize SUV is not a downgrade based on the descriptions given and pricing
If the OP feels that he can justify that it is not in line with what should have been provided he can check with Customer Service and if not happy with its response can even take to to a small claims court - or could even have refused the vehicle and gone elsewhere
#47
Join Date: Dec 2012
Posts: 55
This is operating under the assumption that an SUV always constitutes an upgrade from a sedan, something I'd disagree with. I suppose an argument can be made that a midsize SUV should be considered an upgrade from a midsize sedan, but should a B4 be considered an "upgrade" from an I reservation (Luxury sedan)? I certainly wouldn't think so. This was from a Standard (D) sedan reservation, so, for it to be an upgrade, it should at least be to a vehicle in the same position or higher in the SUV heirarchy than the Standard is in the sedan heirarchy, which would be to a F4 or better.
#48
Join Date: May 2017
Programs: National EE, Hertz PC
Posts: 231
I rented at YYZ once and prior to their Ultimate Choice service, I was upgraded from F to Q4 (Nissan Rogue). Made a fuss about it because I didnt want nor need an SUV. Was instead assigned D Jetta, which I rejected because it was old, 40,000km. Then I got an F Optima which was also 40,000km. I didnt have time to waste so I left. When I returned, the same G, I, and P4 vehicles that were in the lot with dust on them were still in the same stalls; I made sure the manager knew my distaste with the service being the worst in my life. At least I got partial credit for this rental.