Rental Credit Changed Spare Tire.
Dec 2, 2018, 3:50 pm
#1
Original Poster
Join Date: Jul 2018
Location: Pittsburgh, PA
Programs: World of Hyatt Globalist, Hertz Five Star, HH Gold, BW Platinum, M Life Gold
Posts: 38
Rental Credit Changed Spare Tire.
Long story short got a flat in Pensacola, Florida enroute to Biloxi, MI. I pulled over changed the flat on Jeep Cherokee and when I went to return it they were shocked I did and gave me a $35 future credit on a rental. I told then hey I didn't have time to call I actually just wanted to get back to my hotel in Biloxi. Anyone else ever ran into this situation?
Dec 2, 2018, 4:43 pm
#2
Join Date: Apr 2007
Location: Australia
Posts: 6,338
No but I would have done the same thing! AND been surprised by any credit..... When Im using a rental car I treat it like my own..... which to me NATURALLY means routine stuff... (checking oil/tyre pressures etc) …...and yes, changing a tyre if necessary. YMMV of course... but I can't imagine waiting by the side of the road when I can address the problem myself and get on my way...
Dec 3, 2018, 4:20 am
#3
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 5,153
Long story short got a flat in Pensacola, Florida enroute to Biloxi, MI. I pulled over changed the flat on Jeep Cherokee and when I went to return it they were shocked I did and gave me a $35 future credit on a rental. I told then hey I didn't have time to call I actually just wanted to get back to my hotel in Biloxi. Anyone else ever ran into this situation?
Dec 3, 2018, 8:56 am
#4
Original Poster
Join Date: Jul 2018
Location: Pittsburgh, PA
Programs: World of Hyatt Globalist, Hertz Five Star, HH Gold, BW Platinum, M Life Gold
Posts: 38
That is crazy! I just got a flat from nail or something no actual curb impact etc but this is good to know for future reference!
Dec 3, 2018, 9:16 am
#5
Join Date: Aug 2012
Location: SJO - MAN - LAX
Programs: MileagePlus Gold, Avis PP, National EE, Lifemiles Silver, ConnectMiles Gold
Posts: 532
On a rental with Silver Car I had a puncture, took it took a shop to have it looked at and they found a piece of metal inside the wheel. Instead of getting ripped off for a new tire from them I ended up just buying it myself cheaper.
Dec 3, 2018, 10:52 am
#6
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,592
Did you have LDW ? if not, then I think that you were fortunate to get a credit voucher rather than a damage report and bill
Dec 3, 2018, 11:03 am
#7
Original Poster
Join Date: Jul 2018
Location: Pittsburgh, PA
Programs: World of Hyatt Globalist, Hertz Five Star, HH Gold, BW Platinum, M Life Gold
Posts: 38
It doesn't matter what the cause is, what matters is that damage occurred whilst you had the vehicle - mechanical failures are not your responsibility, but punctured tyres are
Did you have LDW ? if not, then I think that you were fortunate to get a credit voucher rather than a damage report and bill
Did you have LDW ? if not, then I think that you were fortunate to get a credit voucher rather than a damage report and bill
Dec 3, 2018, 11:43 am
#8
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,592
If a damage report was done, you may well find that you ( or your company ) receive a charge from Hertz for the damage
Dec 3, 2018, 11:56 am
#9
Original Poster
Join Date: Jul 2018
Location: Pittsburgh, PA
Programs: World of Hyatt Globalist, Hertz Five Star, HH Gold, BW Platinum, M Life Gold
Posts: 38
At this point it is what it is if I get the charge time to pay up. I enjoy the Hertz rental experience for the most part and wouldn't really look down on this mishape just consider it something that can happen. I'll update this post if I end up getting charged.
Dec 3, 2018, 12:17 pm
#10
Join Date: Mar 2014
Location: San Francisco
Posts: 1,351
I've had two punctures with Hertz rentals. In both cases I actually had LDW (one was a work rental and another booked on the Spanish website, with a rate that included LDW and liability insurance). One was a run-flat tyre and the other was only losing air very slowly, so in both occasions I was able to drive to a an office and get a new car. I did not even fill a damage report.
Dec 3, 2018, 1:03 pm
#11
Join Date: Apr 2013
Location: JAX/St Augustine, FL
Programs: Delta Plat, Southwest RR, HHonors Diamond, Hertz PC, National EE
Posts: 529
@OP, was it a full size spare or a mini-skinny donut type spare? #MoreImportantQuestion
Also, I think you meant Biloxi, MS (Mississippi). MI (Michigan) would be a long ride on a spare.
Also, I think you meant Biloxi, MS (Mississippi). MI (Michigan) would be a long ride on a spare.
Dec 3, 2018, 9:35 pm
#12
Join Date: May 2017
Programs: National EE, Hertz PC
Posts: 231
My friend rented with Hertz, got a flat, and was able to exchange it no problem. He didn’t fill out a vehicle incident report either. This was last year, and nothing had ever come of it.
This month I had a flat in the second week of my month long rental. Exchanged it and didnt fill out an incident report either which leads me to believe nothing will come out of it.
This month I had a flat in the second week of my month long rental. Exchanged it and didnt fill out an incident report either which leads me to believe nothing will come out of it.
Dec 3, 2018, 10:23 pm
#13
Original Poster
Join Date: Jul 2018
Location: Pittsburgh, PA
Programs: World of Hyatt Globalist, Hertz Five Star, HH Gold, BW Platinum, M Life Gold
Posts: 38
@OP, was it a full size spare or a mini-skinny donut type spare? #MoreImportantQuestion
Also, I think you meant Biloxi, MS (Mississippi). MI (Michigan) would be a long ride on a spare.
Also, I think you meant Biloxi, MS (Mississippi). MI (Michigan) would be a long ride on a spare.