why is CDW included when booking on Hertz' UK website but not on US site?
#1
Original Poster
Join Date: Jan 2018
Programs: UA, LH, BA
Posts: 294
why is CDW included when booking on Hertz' UK website but not on US site?
I was looking for SUVs for a couple of US locations using Hertz's UK website.(was travelling in the UK at the time) It seemed like all the rates included CDW as part of the rate.
When I came back a few days ago, I looked again on the Hertz US website. Obviously the rates don't include CDW... however, it was somewhat surprising to me that the rates that included CDW on the UK sites are almost always lower than the rates that didn't CDW on the US site. I thought I was imagining it, so I opened another incognito browser page and checked the Hertz UK site age... sure enough, I was right... the UK site was much cheaper and had the CDW included as a bonus.
So my question is this... can I, as a US citizen with a US state-issued driver's license, living in the US, book a car reservation for a US location, viz Hertz's UK website?
THanks!
When I came back a few days ago, I looked again on the Hertz US website. Obviously the rates don't include CDW... however, it was somewhat surprising to me that the rates that included CDW on the UK sites are almost always lower than the rates that didn't CDW on the US site. I thought I was imagining it, so I opened another incognito browser page and checked the Hertz UK site age... sure enough, I was right... the UK site was much cheaper and had the CDW included as a bonus.
So my question is this... can I, as a US citizen with a US state-issued driver's license, living in the US, book a car reservation for a US location, viz Hertz's UK website?
THanks!
#3
Original Poster
Join Date: Jan 2018
Programs: UA, LH, BA
Posts: 294
I assume there's nothing that prevents one from booking on whichever Hertz site that has the lowest rates...
However, my only concern is that the CDW is included in the rate on the UK site. what if there's some sort of fine print somewhere that says the included CDW claims won't be honored for US residents when booking on the UK site for a LAX rental? something like that probably won't be revealed unless one actually files a CDW claim with Hertz...
However, my only concern is that the CDW is included in the rate on the UK site. what if there's some sort of fine print somewhere that says the included CDW claims won't be honored for US residents when booking on the UK site for a LAX rental? something like that probably won't be revealed unless one actually files a CDW claim with Hertz...
#4
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Join Date: Jan 2002
Posts: 44,587
I assume there's nothing that prevents one from booking on whichever Hertz site that has the lowest rates...
However, my only concern is that the CDW is included in the rate on the UK site. what if there's some sort of fine print somewhere that says the included CDW claims won't be honored for US residents when booking on the UK site for a LAX rental? something like that probably won't be revealed unless one actually files a CDW claim with Hertz...
However, my only concern is that the CDW is included in the rate on the UK site. what if there's some sort of fine print somewhere that says the included CDW claims won't be honored for US residents when booking on the UK site for a LAX rental? something like that probably won't be revealed unless one actually files a CDW claim with Hertz...
#5
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This has long been speculated to be the case here, and I have never seen any specific verbiage with Hertz restricting those bookings to non-US residents, so it's worth a try. You can be the guinea pig and report back here if it works.
#6
Join Date: Aug 2004
Location: Ireland
Programs: AA Gold (1mm) , Hilton Diamond, Aer Lingus Newbie
Posts: 87
I don't rent much in the US - but CDW on European rentals come with eye watering excess charges (e.g. you are responsible for the first GBP 1,000 of damage). All a ploy to make you buy SuperCover.
You might want to check what the this CDW doesn't cover.
A pet peeve of mine has been the fact that until recently most rentals in the UK/Ireland came without CDW included (I think you had to prove insurance if you didn't take CDW). Now with the rise of "Super Credit Cards" that cover insurance (e.g. Chase Sapphire Reserve) the rental companies were getting nothing extra. So all of a sudden CDW starts being included in the base rental as a separate line item - this invalidates your CC coverage and forces you again be responsible for the large excess or take SuperCover. I'm kind of surprised they haven't cottoned on to this in the US market.
You might want to check what the this CDW doesn't cover.
A pet peeve of mine has been the fact that until recently most rentals in the UK/Ireland came without CDW included (I think you had to prove insurance if you didn't take CDW). Now with the rise of "Super Credit Cards" that cover insurance (e.g. Chase Sapphire Reserve) the rental companies were getting nothing extra. So all of a sudden CDW starts being included in the base rental as a separate line item - this invalidates your CC coverage and forces you again be responsible for the large excess or take SuperCover. I'm kind of surprised they haven't cottoned on to this in the US market.
#7
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Perhaps OP should rent one from Hertz UK and Avis UK sites, drive one vehicle into the other, go thru the claims process for both and report back the results.
Last edited by seawolf; Jan 10, 2018 at 4:44 pm Reason: typo
#8
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Join Date: Jan 2002
Posts: 44,587
I don't rent much in the US - but CDW on European rentals come with eye watering excess charges (e.g. you are responsible for the first GBP 1,000 of damage). All a ploy to make you buy SuperCover.
You might want to check what the this CDW doesn't cover.
A pet peeve of mine has been the fact that until recently most rentals in the UK/Ireland came without CDW included (I think you had to prove insurance if you didn't take CDW). Now with the rise of "Super Credit Cards" that cover insurance (e.g. Chase Sapphire Reserve) the rental companies were getting nothing extra. So all of a sudden CDW starts being included in the base rental as a separate line item - this invalidates your CC coverage and forces you again be responsible for the large excess or take SuperCover. I'm kind of surprised they haven't cottoned on to this in the US market.
You might want to check what the this CDW doesn't cover.
A pet peeve of mine has been the fact that until recently most rentals in the UK/Ireland came without CDW included (I think you had to prove insurance if you didn't take CDW). Now with the rise of "Super Credit Cards" that cover insurance (e.g. Chase Sapphire Reserve) the rental companies were getting nothing extra. So all of a sudden CDW starts being included in the base rental as a separate line item - this invalidates your CC coverage and forces you again be responsible for the large excess or take SuperCover. I'm kind of surprised they haven't cottoned on to this in the US market.
The use of term CDW is incorrect
CDW means that liability is down to around GBP800 ime and in UK made bookings any decent rate I have found includes it - to call that mouth watering compared to the full value of vehicle that is standard when booking on US site for a US rental seems slightly risible
#9
Join Date: Apr 2007
Location: Australia
Posts: 6,338
I assumed the Euro based/booked rentals included CDW/LDW because "local" credit cards did NOT provide the coverage that most (?) Americans seem to get by other means (local insurance policy on their own car, credit card, whatever) As an Aussie that is most certainly the case..my CCs provide nothing. I book those all inclusive rates through Euro consolidators for that simple reason. Excess? Covered by standard travel insurance policies purchased here.....
#10
Join Date: Sep 2015
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Reason CDW is included is none of the above, but it’s actually a legal requirement. When cars are hired here the must must have the below 3 protections
- Third-party liability
- Collision Damage Waiver (or Loss Damage Waiver)
- Theft Protection
This is why it always shows and why we don’t need the credit card coverage, it also explains why the companies do the super cover to make the extra income
#11
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I assumed the Euro based/booked rentals included CDW/LDW because "local" credit cards did NOT provide the coverage that most (?) Americans seem to get by other means (local insurance policy on their own car, credit card, whatever) As an Aussie that is most certainly the case..my CCs provide nothing. I book those all inclusive rates through Euro consolidators for that simple reason. Excess? Covered by standard travel insurance policies purchased here.....
Reason CDW is included is none of the above, but it’s actually a legal requirement. When cars are hired here the must must have the below 3 protections
- Third-party liability
- Collision Damage Waiver (or Loss Damage Waiver)
- Theft Protection
This is why it always shows and why we don’t need the credit card coverage, it also explains why the companies do the super cover to make the extra income
This is not true.
The only item that is mandatory for UK rentals is third party insurance
Just go to USA site and make a booking for UK and will see
Included
Vehicle Licensing Fee and Road Tax
Location Service Charge
For a dummy booking
On USA Site I get a rate of 57.64 USD plus tax( total 69.16 USD) for a group B Vauxhall Corsa with only those included
On UK site I get a rate 57.97 GBP ( approc 78 USD ) for same vehicle but also with TP and CDW included
Last edited by Dave Noble; Jan 10, 2018 at 10:15 pm
#12
Join Date: Apr 2007
Location: Australia
Posts: 6,338
[QUOTE=Dave Noble;29277576]Many travel insurances offered in Australia only offer very limited car rental coverage to a few thousand dollars and are completely inadequate to replace LDW in USA
They are completely inadequate yes...because they were never meant to replace CDW/LDW. Nor did I suggest or imply that they did.... I specified that my Travel Insurance covered the EXCESS. Not that it replaced CDW/LDW in any way....was that not clear? I think we have all encountered Aussies who think they have "Insurance" on US rentals through their travel insurance..... scary stuff.
They are completely inadequate yes...because they were never meant to replace CDW/LDW. Nor did I suggest or imply that they did.... I specified that my Travel Insurance covered the EXCESS. Not that it replaced CDW/LDW in any way....was that not clear? I think we have all encountered Aussies who think they have "Insurance" on US rentals through their travel insurance..... scary stuff.
#13
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Join Date: Jan 2002
Posts: 44,587
They are completely inadequate yes...because they were never meant to replace CDW/LDW. Nor did I suggest or imply that they did.... I specified that my Travel Insurance covered the EXCESS. Not that it replaced CDW/LDW in any way....was that not clear? I think we have all encountered Aussies who think they have "Insurance" on US rentals through their travel insurance..... scary stuff.
There are a few cards that do offer proper protection for hire cars ( such as the American Express Platinum Charge card ) , but I agree that most coverages offered in AU seem to be fairly poor and only would cover a few thousand dollars and some people who think that they are covered will end up with an unpleasant shock
Fortunately , Hertz quotes from Australa do seem to include LDW by default for USA
#14
Join Date: Apr 2007
Location: Australia
Posts: 6,338
Exactly! I'd hate to get caught out by something like that..... especially if the rental company played hardball and went for "loss of use" costs as well, as it seems they can legally do.....
I will continue to book through those "all inclusive" websites.... the costs are often bloody good by our standards anyway!
I will continue to book through those "all inclusive" websites.... the costs are often bloody good by our standards anyway!
#15
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Join Date: Jan 2002
Posts: 44,587
Exactly! I'd hate to get caught out by something like that..... especially if the rental company played hardball and went for "loss of use" costs as well, as it seems they can legally do.....
I will continue to book through those "all inclusive" websites.... the costs are often bloody good by our standards anyway!
I will continue to book through those "all inclusive" websites.... the costs are often bloody good by our standards anyway!
Last edited by Dave Noble; Jan 11, 2018 at 1:51 am