Consolidated "Renting at HNL; What Kind of Cars to Expect?" Thread
#16
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,032
I would expect a Kia Sedona or Chrysler Pacifica and you would need to speak with the Manager on Duty and ask for a better vehicle.
Last edited by FlyinHawaiian; Jun 12, 2018 at 7:33 pm
#17
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I always turn down the Land Rover because I like having a Jeep on an island. I'm not sure how Hertz HNL handles Hertz platinum customers.
My only complaint is some of the Jeeps are island cars in that there is visible damage -- bumper dings and scratches. Also, I've had to switch cars twice because the sand from a previous customer wasn't cleaned out. The duty manager has always been good about this.
Last edited by FlyinHawaiian; Nov 12, 2018 at 7:33 pm Reason: edited to remove employee name and comment on moderation, both of which are not allowed under FT Rules
#18
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Hertz Honolulu Airport
July 2018
Booked premium-class (cheapest) and upgraded to a beautiful 4-door, hardtop Jeep Wrangler Unlimited Sahara with only 2,400 miles on it.
Booked mid-size SUV (cheapest) and upgraded to a standard 4-door, hardtop Jeep Wrangler with 2,000 miles on it.
I pre-confirmed the upgrades, both times, through my contact who is the operations manager for Hertz at HNL. I book about 6-7 rentals per year at HNL so he always gives me a Jeep. They typically upgrade President's Circle customers who book a full-size or higher into an entry-level Land Rover SUV. For me, the Jeep is better.
July 2018
Booked premium-class (cheapest) and upgraded to a beautiful 4-door, hardtop Jeep Wrangler Unlimited Sahara with only 2,400 miles on it.
Booked mid-size SUV (cheapest) and upgraded to a standard 4-door, hardtop Jeep Wrangler with 2,000 miles on it.
I pre-confirmed the upgrades, both times, through my contact who is the operations manager for Hertz at HNL. I book about 6-7 rentals per year at HNL so he always gives me a Jeep. They typically upgrade President's Circle customers who book a full-size or higher into an entry-level Land Rover SUV. For me, the Jeep is better.
#19
Join Date: Jan 2015
Location: CYYC/CYYZ
Programs: UA 1K, IHG Spire, Bonvoy Titanium, Hertz P.C., GE/NEXUS
Posts: 140
Hertz HNL
Late April 2018
First rental after becoming PC, booked lowest Econo for 6 days & was expecting a mid-size upgrade, given a brand new Infiniti Q50!! So much win on the winding drive up to the North Shore.
Late April 2018
First rental after becoming PC, booked lowest Econo for 6 days & was expecting a mid-size upgrade, given a brand new Infiniti Q50!! So much win on the winding drive up to the North Shore.
#20
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Honolulu airport Hertz
August 2018
Booked full-size, received 4-door, hard top Jeep Wrangler with 5,000 miles on it, per my usual contact at Hertz HNL (send me a private message for the manager's contact info)
For what it's worth, the Hertz.com rate for a Jeep was about double the price.
Only complaint, as is usual at Hertz HNL, is no gold choice and you still have to go out of your way to a desk to get the keys instead of going to the parking space and leaving. I was pre-assigned a car by email and text message about 2 hours before my stated arrival time.
August 2018
Booked full-size, received 4-door, hard top Jeep Wrangler with 5,000 miles on it, per my usual contact at Hertz HNL (send me a private message for the manager's contact info)
For what it's worth, the Hertz.com rate for a Jeep was about double the price.
Only complaint, as is usual at Hertz HNL, is no gold choice and you still have to go out of your way to a desk to get the keys instead of going to the parking space and leaving. I was pre-assigned a car by email and text message about 2 hours before my stated arrival time.
#21
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Hertz Honolulu Airport
September 2018
Booked a full-size, landed in Honolulu and received a text message and email that I had been pre-assigned a 2018 Infiniti Q50. Went to Hertz counter and changed the car to a 2018 Jeep Wrangler Unlimited Sahara.
September 2018
Booked a full-size, landed in Honolulu and received a text message and email that I had been pre-assigned a 2018 Infiniti Q50. Went to Hertz counter and changed the car to a 2018 Jeep Wrangler Unlimited Sahara.
#22
Join Date: Nov 2014
Location: MCI
Posts: 698
I have found the Hertz HNL branch manager, to be very good about upgrades for Hertz President's Circle customers. Every time I've rented -- both on points and with cash -- I have received a text message indicating I was pre-assigned a Land Rover. Each time I booked a full-size or premium, which at this branch normally gets you a Jeep Wrangler.
Personally, I've driven a few rental Wranglers on all the islands and practically it is not very good, though the open top and the image of driving a Wrangler is certainly enticing for those who have not experienced it. Unless you actually want to go off-road (which 99% of tourists probably never utilize Wrangler's off road ability) it's not that good of a vehicle imo (poor mpg, poor ride/steering, plastic and low quality interior, not that much roomy). Though it's fun when I have visitors and show them around in a Wrangler!
Currently I'm status matched to PC but haven't had a chacne to rent one out of Hertz HNL just yet. I do see their lots having Corvette and Mercedes convertibles though....
Last edited by FlyinHawaiian; Nov 12, 2018 at 7:35 pm Reason: shortened quote
#23
Join Date: Jan 2010
Posts: 8
HNL Minivan availability/upgrade
I'm going to need a minivan out of HNL this weekend, and I'm wondering what my options/odds are. I've been PC for some time, and normally I'm able to pick anything I'd like from the LAS lot (helpful staff will release any vehicle now after ~75 rentals this year), however HNL doesn't have a UC/PC lot. Another member of our party rented a minivan (not prepaid), and I was wondering if I put in a C res, would I be able to choose a minivan and allow them to cancel their res? The difference is about 3x in terms of cost.
I have no idea about how the staff there would handle this request, however network-wide, Hertz has been very accommodating this year.
G
I have no idea about how the staff there would handle this request, however network-wide, Hertz has been very accommodating this year.
G
#24
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,032
I doubt you have a lot of leverage with a midsize upgrade to a minivan, even as a PC member, due to the price differential you cite. Might need to pony up a bit to a full-size or Premium.
Consolidated "Renting at HNL; What Kind of Cars to Expect?" Thread
Consolidated "Renting at HNL; What Kind of Cars to Expect?" Thread
#25
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,689
I'm going to need a minivan out of HNL this weekend, and I'm wondering what my options/odds are. I've been PC for some time, and normally I'm able to pick anything I'd like from the LAS lot (helpful staff will release any vehicle now after ~75 rentals this year), however HNL doesn't have a UC/PC lot. Another member of our party rented a minivan (not prepaid), and I was wondering if I put in a C res, would I be able to choose a minivan and allow them to cancel their res? The difference is about 3x in terms of cost.
I have no idea about how the staff there would handle this request, however network-wide, Hertz has been very accommodating this year.
G
I have no idea about how the staff there would handle this request, however network-wide, Hertz has been very accommodating this year.
G
Thanks
Jason8612 Hertz mod
#27
Join Date: Sep 2018
Posts: 561
Rented on Tuesday, 11/13 at around 2pm:
Have PC status. Booked full-size and received a Ford Edge with less than 2k miles. Asked at the counter for other upgrades, since some posters here mentioned getting RR or Wranglers on full-size/premium reservations. The agent tried to find something for us but eventually said everything else's already sold out.
Have PC status. Booked full-size and received a Ford Edge with less than 2k miles. Asked at the counter for other upgrades, since some posters here mentioned getting RR or Wranglers on full-size/premium reservations. The agent tried to find something for us but eventually said everything else's already sold out.
#28
Join Date: Aug 2012
Location: SJO - MAN - LAX
Programs: MileagePlus Gold, Avis PP, National EE, Lifemiles Silver, ConnectMiles Gold
Posts: 532
It's good weather season in HNL. Usually booked to what they have with a big big line to wash outside.
Last edited by FlyinHawaiian; Nov 26, 2018 at 5:53 am Reason: removed misquote
#29
Join Date: Apr 2014
Posts: 13
HNL pick up
Honolulu airport Hertz
August 2018
Only complaint, as is usual at Hertz HNL, is no gold choice and you still have to go out of your way to a desk to get the keys instead of going to the parking space and leaving. I was pre-assigned a car by email and text message about 2 hours before my stated arrival time.
August 2018
Only complaint, as is usual at Hertz HNL, is no gold choice and you still have to go out of your way to a desk to get the keys instead of going to the parking space and leaving. I was pre-assigned a car by email and text message about 2 hours before my stated arrival time.
Thanks for your info!
#30
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Yes, you do but you should receive a car assigned to you by email and text message before you land. If you want to switch, don't be afraid to ask. Honolulu is good about Jeeps, especially for President's Circle status customers. The manager, is awesome. He likes beer. I give him a 6-pack every other trip.
Last edited by jason8612; Nov 26, 2018 at 3:33 pm Reason: Removed non-public, personal info according to FT Terms