jason8612

This thread will serve for as a guide and master thread for members' experiences with Hertz.
We decided to close the other 2 threads ( "Hertz President's Circle Member Experiences" and "Post Your Free Vehicle Upgrades Here") as information was harder to search and find (posts were made for locations that there were dedicated threads for, and the 2 threads were overlapping)


A few (small) guidelines:
With the closing of the "Hertz President's Circle Member Experiences" and "Post Your Free Vehicle Upgrades Here", this thread will serve as a place to post your Hertz experiences along with any upgrades.
There are dedicated threads for locations where many frequent. This can be found here:
List of "Renting at ---; What Kind of Cars to Expect?" Threads List (it can also be found at the top of the Hertz forum). PLEASE check that thread list to see if any of the locations have a dedicated thread before posting here.

If one location seems to be getting many posts here, anyone can message a mod (or use the alert option) to notify us that we should start a dedicated thread (and move the posts over to the new thread) for the location.


Thank You,
Jason8612 Hertz Mod
​​

chipspb

BIO (Bilbao, Spain)
PC
Reserved: CDMR, Seat Leon, Manual
Offered: Fiat 500X, Manual, Diesel
Asked for automatic, received: Opel Mokka X, Automatic, GPS at no charge

FlyinHawaiian

CMK10

Picked up from the HLE in Manhattan on 48th Street between 1st and 2nd Avenues last Sunday. I had a FCAR reservation with a drop off at JFK. They gave me a Nissan Rogue with leather and heated seats and low mileage and a full tank. The car wasn't ready when I arrived but I only had two wait two minutes for them to pull it around. The agent had the contract and keys ready, she just glanced at my license and that was it. I really like that these locations are open all day Sunday too.

CMK10

Two new locations this week.

- Columbus, GA Airport (CSG). The airport gets three flights a day from ATL so obviously is tiny. The agent had my keys and contract ready, I just flashed my license. My SCAR reservation got me a really disappointing Chevy Malibu with 43,709 miles, that smelled heavily of smoke and had a 7/8s tank. I was smart enough to fill it up 40 miles away so I could bring it back on 7/8s.

- Alexandria, LA Airport (AEX). The airport is slightly bigger than the one above but not by much. A similar experience though where the agent had my keys and contract and I just showed the license. This time on a SCAR rez I got a Chevy Impala Premier with Sirius XM and only 13,000 miles. I was much happier with this, obviously.

cestmoi123

NYC HLE
Reserved: F
Received: 2019 Toyota Highlander XLE AWD (F4)

Brand new (152 miles), seems to have all the bells and whistles. Very nice. Was amazed, though, that the car doesn't have CarPlay/Android Auto. Turns out, almost no Toyotas do, it's an automaker thing, not a Hertz thing. Crazy.

CMK10

Des Moines Airport (DSM) last Saturday. I had an SCAR reservation and received an email a couple hours before arrival which said I'd been assigned a Nissan Maxima with leather. The car was dirty on the inside but was otherwise fine and had only 19,000 miles on the odometer.

wadewei

Only 19k miles

CMK10

Saying I had a Malibu with 43,000 earlier this month, I'm counting my blessings for being at a tertiary airport and getting a car with 19,000

jtav559

SNA again last night. Booked a Fullsize Car. Was assigned a Toyota Highlander, not my ideal car - wanted something a bit smaller. Went through the options with the agent and was offered a Malibu or a Buick Encore (small SUV type) - took the Buick. Has 40K plus miles on it :/ I had walked the lot prior to going up to the desk, offered some "suggestions" as to what cars I would like to swtich to but they were all spoken for according to the rep.

Seems this location is hit or miss on PC's being assigned something at least similar to your reserved class. I don't think I will go out of my way to fly into SNA again if I am renting a car.

cestmoi123

Seems like they did OK to me - offered you what most people would regard as an upgrade (a Highlander), then offered you what you had reserved (a Malibu) and another option, which you took. PC aren't entitled to an upgrade above full size, so anything beyond that is gravy.

jtav559

Oh, I am not saying what they did was bad or unappreciated. I love catching an upgrade when I can, and I do understand that they are not obligated to do so past the prescribed level of car. Another day and destination, I would have taken the assigned Highlander in a heartbeat!

I think my main gripe was that the car I was given as an upgrade was well past its prime with 40K miles, pretty stale smell, and some cosmetic damage to the outside I noticed once I got to my hotel. You would think they would retire it at some point? Had I known that was what I was switching to.... well I might have kept my original assignment! Always a roll of the dice I suppose. If I had paid for and reserved that specific car - a luxury small SUV - I would have asked to see other options based on its condition at time of rental.

The point I was trying to get across was... when I see a parking lot busting at the seams with cars and not a lot of reservations on the board, I would hope they would offer some flexibility for switching me into another option. That flexibility seems to vary location to location (and rep to rep as well). Still happy with PC from an overall perspective however.

m907

I would not call a Toyota Highlander a luxury SUV...

FlyinHawaiian

Auto Enthusiast

And actually, I think a lot of those Camrys, Altimas, and Fusions from rental fleets ultimately get sold to Uber drivers. These customers are presumably more interested in a cost effective car than a low mileage one.