Hertz President's Circle Member Experiences (2017-Onward)
Aug 10, 2018, 6:40 am
#406
Join Date: Aug 2017
Location: Dallas
Programs: AA ExPlat, Marriott Ambassador, Hilton Gold, Hertz PC
Posts: 121
They only update status monthly. It depends on where you are in the monthly cycle when you complete your 20th rental. It could be as little as 1 day to update or as many as 31. Don't waste time calling customer service as they have no way of forcing the status through (I speak from experience here). You just have to wait it out.
I'm not sure that's true - see here: "Tier upgrades will be executed daily."
I completed my 20th rental on 8/6 and became PC on 8/7, so it doesn't make sense that some who completed 20 rentals on 8/2 would still be 5*.
I completed my 20th rental on 8/6 and became PC on 8/7, so it doesn't make sense that some who completed 20 rentals on 8/2 would still be 5*.
Aug 14, 2018, 9:03 pm
#407
Join Date: Aug 2017
Location: Vietnam & USA
Programs: Delta PM
Posts: 455
Hertz LIS
Had booked one of the smallest car categories available (A - Opel Adam or similar, 2-3-door, manual transmission) for a 10-day one-way from Lisbon airport to Faro airport, and was upgraded to a W Category (Special, Economy Elite). Ended up with a three-month-old Mini Clubman One with automatic transmission and about 4000 km on it. Very happy with the upgrade especially given that Hertz Portugal is a licensee. For any Gold members renting from Lisbon airport, you can go directly to the garage and there is a dedicated counter.
Had booked one of the smallest car categories available (A - Opel Adam or similar, 2-3-door, manual transmission) for a 10-day one-way from Lisbon airport to Faro airport, and was upgraded to a W Category (Special, Economy Elite). Ended up with a three-month-old Mini Clubman One with automatic transmission and about 4000 km on it. Very happy with the upgrade especially given that Hertz Portugal is a licensee. For any Gold members renting from Lisbon airport, you can go directly to the garage and there is a dedicated counter.
Aug 15, 2018, 5:20 pm
#408
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,992
They only update status monthly. It depends on where you are in the monthly cycle when you complete your 20th rental. It could be as little as 1 day to update or as many as 31. Don't waste time calling customer service as they have no way of forcing the status through (I speak from experience here). You just have to wait it out.
As a PC, will I still get an upgrade with this kind of rental?
Thanks for your help!
Aug 17, 2018, 6:13 pm
#409
Join Date: Oct 2017
Programs: Hertz PC
Posts: 13
Whether you Pay Now or Pay Later doesn't make a difference. My last rental was a pay now and got a PC upgrade.
Aug 18, 2018, 11:21 am
#410
Join Date: May 2015
Posts: 183
Booked a compact in St. Louis (pick up at a HLE in St. Louis County and drop off at STL). I was given a Nissan Versa with 26k miles. I asked about the confirmed upgrade and was upgraded to a Q50 with 46k miles, schmutz on the touch screen, dirty carpets and really loud tires. Notwithstanding the issues the car had I was still very happy with the upgrade. At $49 total for two days it was about the same cost as taking Uber back to the airport.
Aug 20, 2018, 11:05 am
#411
Join Date: Jun 2015
Posts: 5
I'm a PC and just this morning picked up a Dodge Challenger R/T from LAX with 25k miles which was available with lots of other decent cars in the Ultimate Choice area.
I've picked up dozens of cars in LAX Ultimate Choice, most of which have had Satellite Radio and I've never been charged extra for it, until this morning. This morning I was offered my rental agreement by email instead of printed at the exit gate (this is the first time that has been offered), as I've always previously had a printed agreement, I typically check those briefly before driving away but they've never contained any 'add-ons' so I figured with the choice I'd save a tree and take the email version. After arriving at my destination I checked my email and see that they've added a $8 a day charge for the Satellite Radio.
Anyone else had this experience? It seems like Ultimate Choice selections shouldn't have hidden charges when you get to the exit gate, and this is the first time they've hit me with it, am I just being taken advantage of because I opted for an emailed rental agreement that I wouldn't be able to check until I'd left or should I really have been paying for this option on all of the other cars I've picked up? What's the best contact method/number to use to challenge this?
I've picked up dozens of cars in LAX Ultimate Choice, most of which have had Satellite Radio and I've never been charged extra for it, until this morning. This morning I was offered my rental agreement by email instead of printed at the exit gate (this is the first time that has been offered), as I've always previously had a printed agreement, I typically check those briefly before driving away but they've never contained any 'add-ons' so I figured with the choice I'd save a tree and take the email version. After arriving at my destination I checked my email and see that they've added a $8 a day charge for the Satellite Radio.
Anyone else had this experience? It seems like Ultimate Choice selections shouldn't have hidden charges when you get to the exit gate, and this is the first time they've hit me with it, am I just being taken advantage of because I opted for an emailed rental agreement that I wouldn't be able to check until I'd left or should I really have been paying for this option on all of the other cars I've picked up? What's the best contact method/number to use to challenge this?
Aug 20, 2018, 11:41 am
#412
Join Date: Apr 2014
Posts: 25
I'm a PC and just this morning picked up a Dodge Challenger R/T from LAX with 25k miles which was available with lots of other decent cars in the Ultimate Choice area.
I've picked up dozens of cars in LAX Ultimate Choice, most of which have had Satellite Radio and I've never been charged extra for it, until this morning. This morning I was offered my rental agreement by email instead of printed at the exit gate (this is the first time that has been offered), as I've always previously had a printed agreement, I typically check those briefly before driving away but they've never contained any 'add-ons' so I figured with the choice I'd save a tree and take the email version. After arriving at my destination I checked my email and see that they've added a $8 a day charge for the Satellite Radio.
Anyone else had this experience? It seems like Ultimate Choice selections shouldn't have hidden charges when you get to the exit gate, and this is the first time they've hit me with it, am I just being taken advantage of because I opted for an emailed rental agreement that I wouldn't be able to check until I'd left or should I really have been paying for this option on all of the other cars I've picked up? What's the best contact method/number to use to challenge this?
I've picked up dozens of cars in LAX Ultimate Choice, most of which have had Satellite Radio and I've never been charged extra for it, until this morning. This morning I was offered my rental agreement by email instead of printed at the exit gate (this is the first time that has been offered), as I've always previously had a printed agreement, I typically check those briefly before driving away but they've never contained any 'add-ons' so I figured with the choice I'd save a tree and take the email version. After arriving at my destination I checked my email and see that they've added a $8 a day charge for the Satellite Radio.
Anyone else had this experience? It seems like Ultimate Choice selections shouldn't have hidden charges when you get to the exit gate, and this is the first time they've hit me with it, am I just being taken advantage of because I opted for an emailed rental agreement that I wouldn't be able to check until I'd left or should I really have been paying for this option on all of the other cars I've picked up? What's the best contact method/number to use to challenge this?
Aug 21, 2018, 2:44 am
#413
Join Date: Oct 2016
Posts: 3,696
I'm a PC and just this morning picked up a Dodge Challenger R/T from LAX with 25k miles which was available with lots of other decent cars in the Ultimate Choice area.
I've picked up dozens of cars in LAX Ultimate Choice, most of which have had Satellite Radio and I've never been charged extra for it, until this morning. This morning I was offered my rental agreement by email instead of printed at the exit gate (this is the first time that has been offered), as I've always previously had a printed agreement, I typically check those briefly before driving away but they've never contained any 'add-ons' so I figured with the choice I'd save a tree and take the email version. After arriving at my destination I checked my email and see that they've added a $8 a day charge for the Satellite Radio.
Anyone else had this experience? It seems like Ultimate Choice selections shouldn't have hidden charges when you get to the exit gate, and this is the first time they've hit me with it, am I just being taken advantage of because I opted for an emailed rental agreement that I wouldn't be able to check until I'd left or should I really have been paying for this option on all of the other cars I've picked up? What's the best contact method/number to use to challenge this?
I've picked up dozens of cars in LAX Ultimate Choice, most of which have had Satellite Radio and I've never been charged extra for it, until this morning. This morning I was offered my rental agreement by email instead of printed at the exit gate (this is the first time that has been offered), as I've always previously had a printed agreement, I typically check those briefly before driving away but they've never contained any 'add-ons' so I figured with the choice I'd save a tree and take the email version. After arriving at my destination I checked my email and see that they've added a $8 a day charge for the Satellite Radio.
Anyone else had this experience? It seems like Ultimate Choice selections shouldn't have hidden charges when you get to the exit gate, and this is the first time they've hit me with it, am I just being taken advantage of because I opted for an emailed rental agreement that I wouldn't be able to check until I'd left or should I really have been paying for this option on all of the other cars I've picked up? What's the best contact method/number to use to challenge this?
Aug 21, 2018, 4:50 am
#414
Join Date: Oct 2014
Posts: 120
Regarding the one-class upgrade for PC, up to full size: How are mid-size vs standard-size SUV folded into that? Are those categories already both considered above full-size, and therefore no upgrade would apply; or should I as PC expect to get a standard SUV when I book a mid-size?
Aug 21, 2018, 5:26 am
#415
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,032
Aug 21, 2018, 2:29 pm
#416
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Hertz TVC Airport
August 2018
I booked a full-size and received a text message a full 24 hours ahead of a Saturday arrival, indicating I had been pre-assigned to a Lincoln Continental. It was fully loaded and quite nice, except no sunroof.
August 2018
I booked a full-size and received a text message a full 24 hours ahead of a Saturday arrival, indicating I had been pre-assigned to a Lincoln Continental. It was fully loaded and quite nice, except no sunroof.
Aug 21, 2018, 2:45 pm
#417
Join Date: Mar 2016
Posts: 1,882
Today - booked a midsize at SNA. This is only my 2nd Hertz rental this year as I have moved basically everything over to National (corp contract gives me the same price for both, and I get to choose). Received my Carfirmation email when my plane landed - upgraded to a 2018 Mercedes CLA45 AMG. Satellite is enabled.
Not a bad little car, despite the fact that I am not a huge Merc fan. Especially not bad for our $38/day corporate rate. It's a shame that I am only in town for 6 hours today...
Not a bad little car, despite the fact that I am not a huge Merc fan. Especially not bad for our $38/day corporate rate. It's a shame that I am only in town for 6 hours today...
Aug 21, 2018, 2:54 pm
#418
Suspended
Join Date: Nov 2010
Location: Paris, Chicago, Rome, London, St John
Programs: DeltaPrivateJet, Ritz PP, Delta 4 million miler - Flying Colonel; AA Exec Plat (3 million + USAir)
Posts: 796
What is the difference between platinum and president's circle? I know with platinum they pick you up at airport
Aug 21, 2018, 3:37 pm
#419
Join Date: Mar 2016
Posts: 1,882
These were the benefits from 5 years ago, when it was still for sale:
Guaranteed vehicle availability worldwide
Guaranteed vehicle upgrades
Personalized concierge service on every rental
Private car service back to your departure terminal
A four-hour grace period on your returns
Complimentary Hertz Platinum benefits for a spouse or domestic partner
Exclusive savings on Hertz Prestige and Adrenaline Collection vehicles
Complimentary extras such as ski racks and child car seats
25% Bonus on Hertz Gold Plus RewardsTM Points
675 Points after every 15 qualifying Hertz rentals
Aug 21, 2018, 8:53 pm
#420
Join Date: Dec 2013
Location: DC
Programs: AA EXP, UA Plat, Marriott Ambassador/Lifetime Plat, Hilton Diamond
Posts: 27
How long does it normally take for PC to "change" on your account? I'm on rental #23 for the year and still listed as Five Star...
Hertz IT is pretty terrible compared to airlines and hotels I'm finding
Hertz IT is pretty terrible compared to airlines and hotels I'm finding