Hertz President's Circle Member Experiences (2017-Onward)
Oct 19, 2017, 9:19 am
#106
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
i suppose it is entirely possible that a couple of thousand cars were puked in or wrecked or a couple of thousand customers showed up early or returned their vehicles late or the entire cleaning crew was in some sort of meeting that lasted so long that 1800 - 2000 cars were backed up, awaiting cleaning.
Oct 19, 2017, 9:21 am
#107
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Oct 19, 2017, 9:21 am
#108
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
i suppose it is entirely possible that a couple of thousand cars were puked in or wrecked or a couple of thousand customers showed up early or returned their vehicles late or the entire cleaning crew was in some sort of meeting that lasted so long that 1800 - 2000 cars were backed up, awaiting cleaning.
it's not very plausible, though.
and it's entirely possible that their inventory management system broke down and allowed them to overbook to a ridiculous degree, but that would be contrary to what the staff said: "it's a normal monday."
it's not very plausible, though.
and it's entirely possible that their inventory management system broke down and allowed them to overbook to a ridiculous degree, but that would be contrary to what the staff said: "it's a normal monday."
And on the contrary, that would be a very sustainable business model, were it not for competitors who offer better service. Having zero cars on the lot and a line out the door means the rental company is absolutely maximizing fleet utilization. A car sitting on the lot is not generating any revenue. Cars on the road are. Having 100% fleet utilization is probably the most sustainable business model for any rental car company.
The only thing keeping it in check is the fact that if you make the experience too unpleasant for customers, they'll desert you for the competition that doesn't...
Oct 19, 2017, 12:32 pm
#109
Join Date: Oct 2011
Location: CLT
Programs: Pre✓, Delta DM, Hilton LT Diamond, Mariott Plat, PC Gold, National EE, Hertz PC
Posts: 1,655
Oct 27, 2017, 1:33 pm
#110
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Was pleasantly surprised...ok, more like shocked....to find a brand new Cadillac CTS in the President Circle choice area at EWR this week.
Nice ride.
Nice ride.
Nov 1, 2017, 10:11 pm
#111
Join Date: Jun 2013
Location: BOS
Programs: UA Platnium, TK Elite Plus
Posts: 134
If one has President's Circle status, does that still apply if I book through an OTA. Basically, Priceline (not bid for a car but normal search) has the best rate but I want to be able to take advantage of my wife being a free additional driver. Does anyone have experience with this as Hertz customer support said that you have to book through their website for this to apply? Thanks.
(Hopefully, this question has not been answered here. I did run a few searches.)
(Hopefully, this question has not been answered here. I did run a few searches.)
Nov 1, 2017, 10:43 pm
#112
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Diamond Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,531
If one has President's Circle status, does that still apply if I book through an OTA. Basically, Priceline (not bid for a car but normal search) has the best rate but I want to be able to take advantage of my wife being a free additional driver. Does anyone have experience with this as Hertz customer support said that you have to book through their website for this to apply? Thanks.
(Hopefully, this question has not been answered here. I did run a few searches.)
(Hopefully, this question has not been answered here. I did run a few searches.)
Nov 1, 2017, 10:50 pm
#113
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Diamond Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,531
Didn't get a Carfirmation before my rental today at LAX (booked an IPAR, took a PFAR at PC). I mentioned it at the gate. Agent told me it actually makes it easier for her since she doesn't have to swap out vehicles in the system.
Nov 8, 2017, 12:28 pm
#114
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
AKL-WLG booked E and got a Rav4
CHC-ZQN booked E and got a Holden Captiva with 16 km on the odometer
CHC-ZQN booked E and got a Holden Captiva with 16 km on the odometer
Nov 8, 2017, 2:03 pm
#115
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636
Dusseldorf Hbf - Booked Q6
Received Q6.
Received Q6.
Nov 13, 2017, 4:08 pm
#116
FlyerTalk Evangelist
Join Date: Apr 2001
Location: Denver, CO
Programs: UA Silver, Bonvoy Gold, Hyatt Discoverist
Posts: 21,544
Mission Viejo (CA) HLE
Mrs. Swede got PC status through the LH SEN PC code promo.
Booked: Toyota Corolla
Received: the oldest and most beat-up Hyundai Elantra in the fleet.
The seats were stained, and there were several deep scratches on the body. When Mrs. Swede complained, the HLE employee shrugged her shoulders and said that was all they had. When she returned the car to the HLE in Newport Beach the next day, she registered a complaint. The HLE employee apologized profusely and took $15 off her rental.
Mrs. Swede got PC status through the LH SEN PC code promo.
Booked: Toyota Corolla
Received: the oldest and most beat-up Hyundai Elantra in the fleet.
The seats were stained, and there were several deep scratches on the body. When Mrs. Swede complained, the HLE employee shrugged her shoulders and said that was all they had. When she returned the car to the HLE in Newport Beach the next day, she registered a complaint. The HLE employee apologized profusely and took $15 off her rental.
Nov 13, 2017, 9:04 pm
#117
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
Mission Viejo (CA) HLE
Mrs. Swede got PC status through the LH SEN PC code promo.
Booked: Toyota Corolla
Received: the oldest and most beat-up Hyundai Elantra in the fleet.
The seats were stained, and there were several deep scratches on the body. When Mrs. Swede complained, the HLE employee shrugged her shoulders and said that was all they had. When she returned the car to the HLE in Newport Beach the next day, she registered a complaint. The HLE employee apologized profusely and took $15 off her rental.
Mrs. Swede got PC status through the LH SEN PC code promo.
Booked: Toyota Corolla
Received: the oldest and most beat-up Hyundai Elantra in the fleet.
The seats were stained, and there were several deep scratches on the body. When Mrs. Swede complained, the HLE employee shrugged her shoulders and said that was all they had. When she returned the car to the HLE in Newport Beach the next day, she registered a complaint. The HLE employee apologized profusely and took $15 off her rental.
FWIW, my three recent experiences:
Pittsburgh HLE: booked CCAR, received beyond-beat-up Hyundai Sonata with 45,000 miles and a 3/4 tank of fuel, which--despite me going back inside and informing the agent--I received a $45 charge for upon returning (returned after hours), which took some time and effort to call and get fixed.
YYZ: booked CCAR, received decently clean Sentra with a gauge indicating 7/8. I informed agent, and he assured me that Sentras just read low. I stopped at a gas station just off airport and it clicked off at 1L; I really squeezed the heck out of it to get 4L into the tank; gauge was still under F (so agent actually was correct). Returned after-hours to HLE downtown and wrote note on jacket informing them that the tank was really full. Still got hit with a $22 fuel charge. Had to call and get that one fixed.
Toronto HLE: booked CCAR, received Versa. Clean and full (for once!). Would have pushed for my upgrade, but 500km+ worth of driving to do, so good fuel economy was a plus. Still in car; crossing fingers I don't get a fuel fee upon return.
Nov 14, 2017, 11:41 am
#118
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
First time doing one with Ultimate Choice for SFO-MRY. Was mostly SUVs, a few Toyota/Kia things so I took the 300 because I wanted to drive a boat.
Nov 14, 2017, 6:57 pm
#119
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
First rental as PC in MUC. Booked C, got C.
Second rental as PC in HNL. Booked Q6, got Q6.
MCO was Sixt where my Plat got me double up to A Mercedes GLC300 at cheaper than a Hertz C group.
Not impreseed with PC so far.
Second rental as PC in HNL. Booked Q6, got Q6.
MCO was Sixt where my Plat got me double up to A Mercedes GLC300 at cheaper than a Hertz C group.
Not impreseed with PC so far.
Nov 15, 2017, 6:44 am
#120
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
That said, if you have Sixt Plat, I'd go with Sixt where they're available and price-competitive.