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Hertz President's Circle Member Experiences (2017-Onward)

Hertz President's Circle Member Experiences (2017-Onward)

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Old Apr 18, 18, 11:36 pm
  #301  
 
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 2,878
Originally Posted by mag_nate View Post
Had an eerily similar experience this morning at MSP after status matching to President's Circle, however I am 23 so that may have something to do with it. I booked an intermediate because we needed additional room in the car for multiple passengers. Warning, long story ahead.

My name was on the board as "see desk." I walk into the desk area, smile at the agent and the conversation goes as follows:

Agent: "What?"
Me: "The sign says see desk next to my name."
Agent: "Okay? How am I supposed to know that?"

Great start... anyway, she pulls up my info, tells me that since I am under 25 I need to pay the young renter's fee. I was on a US Government CDP (official travel), so this fee is unambiguously waived per the government contract in place. I asked her to please call her manager, who literally read the CDP terms and conditions out loud on speakerphone, and said "yeah no waiver here." Whatever, I say that I'll just get it taken care of later this is such a waste of time and we're on a schedule. Dealing with my agency's travel agent on this now...

Then, she says that I am allowed to choose any car from the gold area. I reply that I am president's circle status and she says "not according to the computer you're not." I showed her my phone that clearly stated I was President's Circle (and I just checked my account online which is unsurprisingly showing President's Circle). She writes "GOLD" on my contract, underlines it twice, and tells me that I am allowed to choose from the gold area only. I ended up with a dirty Camry with 27k miles on it.

I probably could have fought this more at the desk, but I had a client with me and we were on a tight schedule with a long drive ahead of us. This lady was so bad, though, that I have no intention of ever using Hertz again unless it is the absolute last option. For comparison, two weeks ago in Vegas my boyfriend and I booked a premium with Avis (where I'm lowly preferred plus based again on status matching) and were offered a Mercedes GLE350 with 6 miles on it for an extra $20/day and the agent was lovely. I understand I'm being a bit dramatic here, but the experiences were night and day and I will not forget.
Something is screwy with the ultimate choice roll-out and it is a sierra show for PCs. I had a W6 (Mustang GT) booked out of PHX today; get carfirmation to "go to gold" section. None of the wandering (seemingly 3rd party?) people on the garage floor can help and they direct me to the desk (great...). Guy at desk tells me I can pick anything from the gold section. I tell him, no, I am PC, and I rented a mustang -- the PC section is full of F cars and infinitis.

End up regretting pressing the issue. He assigns me a mustang that was clearly meant for someone else (different name still on the spot when I got there). 30K+ miles. large dent on the side. oil change warning every 2 minutes. Inop blinker. Guy at the car return could not have cared less.

Bet you ten bucks they write me up for the dent even though I filled out a damage form at the gate before leaving. I'm done, Hertz.
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aCavalierInCoach is offline  
Old Apr 19, 18, 12:05 pm
  #302  
 
Join Date: Aug 2011
Posts: 19
Rented a Premium at HLE NYC last weekend. Got a 2017 Avalon (yay,) which I was told was an upgrade. It did have over 30,000 miles on it. Unfortunately, half way through the trip, tire warning light lit up. Checked tire pressure at a gas station. All fine but warning light was on entire trip. Told the desk about it and got a $25 coupon.
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Old Apr 19, 18, 1:00 pm
  #303  
 
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTP, Hertz President's Club
Posts: 919
For anyone complaining about not receiving PC treatment, I had this last year. I was Five Star at the time I made an award reservation, then reached President's Circle. I was told by the local Hertz staff at BNA that status as reflected on reservations is by time of booking.

As in:

1) Book on April 18th
2) Get higher status on April 19th
3) Reservation you booked on point #1 is for April 20th

The reservation will be listed as the lower status from the time of booking at #1 , not the status earned at #2 or held on the day of #3 .
If you do end up status matching or achieving a higher level of status, either call Hertz and see if they can modify the existing reservation, or it might just be easier to cancel the existing reservation & immediately rebook.
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Old Apr 19, 18, 3:07 pm
  #304  
 
Join Date: Oct 2009
Location: PHX
Programs: Airline Free Agent, Bonvoy Titanium
Posts: 3,447
Downtown AKL: Booked a full size (Mazda 6) but got a Toyota Highlander
ZQN: Booked a full size (Mazda 6) but got a Toyota Rav4. (It's nice how they park the car infront of the airport in the "VIP" spots)
LAS: Booked an Intermediate (Corolla) but got a brand new Honda Pilot which was very nice (Picked this car via UC)
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Old Apr 20, 18, 7:02 pm
  #305  
 
Join Date: Jan 2008
Location: Chicago, Illinois
Programs: United 1K, Hilton Diamond, National Executive Elite, Hertz President's Circle
Posts: 561

ISP - booked a Full-size and received a Buick Encore. I was surprised the Encore is considered a premium midsize SUV though. How is it a midsize SUV?

TYS - booked intermediate and received an impala premier.

FYI, I saw on another post, but donít remember which regarding hardtop 5.0 Mustangs and if they are in the fleet. I saw two this week alone, one at each of these locations.
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91StealthES is offline  
Old May 1, 18, 3:09 pm
  #306  
 
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 614
Hi,

I have PC through a status match and haven't rented since getting it. I have 3 reservations with Hertz at LAX, LAS and SJC during my vacation in the US next week but am a bit worried based on the reports here that I won't get PC. On my reservations it says 'Service Type: Gold Canopy' at the top. Should it say President's Circle on there? Do you think I'll have issues getting using the PC section?

Thanks!
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Old May 1, 18, 3:30 pm
  #307  
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,331
Booked a full-size at Hertz, FNT. Assigned a Chrysler 300.
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Old May 1, 18, 3:35 pm
  #308  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
Posts: 3,485
Originally Posted by wheatbeer View Post
Hi,

I have PC through a status match and haven't rented since getting it. I have 3 reservations with Hertz at LAX, LAS and SJC during my vacation in the US next week but am a bit worried based on the reports here that I won't get PC. On my reservations it says 'Service Type: Gold Canopy' at the top. Should it say President's Circle on there? Do you think I'll have issues getting using the PC section?

Thanks!
If your reservation says 'Gold' + anything (Counter, Canopy, etc.) and when you login to your account at Hertz.com it shows Gold Plus Rewards President's Circle when you click My Account at the top of the screen, you're good-to-go. Just grab something from the President's Circle area (assuming you booked at least an intermediate car) and drive to the exit booth. No need to stop at the counter. Your name should be on the board when you arrive and it should just say President's Circle.
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Old May 4, 18, 11:27 pm
  #309  
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Join Date: Oct 2012
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@AutoSlash My last few experiences at London Heathrow Airport was to get a confirmed vehicle after booking on a D/E and I think 1 higher level (X?) last time and yes there were many cars in the gold chioce section. But when inquiring about getting the merc in the area of Gold Choice I was told (that will be an extra 74-100 pounds per day) by the man/woman in the little booth near the gold section parking bays. Is it possible they didn't realize I was a PC gold member even though I was already picking up a car in the gold section? I was given a Kia (though it was quite nice) and a Nissan the last two times. Am I getting fooled by the staff and should I dig my heels in? When hearing it was only 25 dollars per day extra for the premiums (according to you) I can't believe it when they quoted me well above that for a merc.
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Old May 5, 18, 12:02 am
  #310  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
Posts: 3,485
Originally Posted by tris06 View Post
@AutoSlash My last few experiences at London Heathrow Airport was to get a confirmed vehicle after booking on a D/E and I think 1 higher level (X?) last time and yes there were many cars in the gold chioce section. But when inquiring about getting the merc in the area of Gold Choice I was told (that will be an extra 74-100 pounds per day) by the man/woman in the little booth near the gold section parking bays. Is it possible they didn't realize I was a PC gold member even though I was already picking up a car in the gold section? I was given a Kia (though it was quite nice) and a Nissan the last two times. Am I getting fooled by the staff and should I dig my heels in? When hearing it was only 25 dollars per day extra for the premiums (according to you) I can't believe it when they quoted me well above that for a merc.
The $25 upgrade fee is only at U.S. Ultimate Choice locations. Hertz UK has their own policies which aren't always in line with what the policies are in the U.S.
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Old May 6, 18, 3:46 pm
  #311  
 
Join Date: Jan 2017
Location: DTW
Posts: 41
LHR - London Heathrow on Saturday morning.
Booked a C (Compact, 4-5 Door, Manual, Aircon). Assigned a T (Standard, People Carrier, Manual, Aircon) which was a 2016 Kia Carens with 30,000 miles.

It was an upgrade in size, but not in quality. A relatively old car with a bland cloth interior, no digital radio, and an uninspiring diesel engine. The lot was pretty full and there were plenty of nice cars around, so a bit disappointed with this one.
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Old May 7, 18, 11:08 am
  #312  
 
Join Date: Jul 2016
Location: Canada
Programs: National EE, Enterprise Platinum, Hertz President's Circle, NEXUS
Posts: 96
Hertz is a joke when it comes to PC members from my experience but I guess you get what you pay for as Hertz is usually cheaper than Enterprise.

I've had Hertz want to charge me $50/day for an upgrade to a PCAR with a millage limitation from an ICAR reservation. Yet, Enterprise multiple times have offered me PCAR, LCAR or IFAR on an ICAR reservation for free or $5 more per day.

Even now that I rent monthly from Hertz ($$$), they still fail to recognize my PC status or outright don't upgrade me from the original class I booked.

If Hertz wasn't cheaper, I wouldn't touch them with a 50 foot pole.
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Old May 7, 18, 1:15 pm
  #313  
 
Join Date: Jan 2008
Location: Chicago, Illinois
Programs: United 1K, Hilton Diamond, National Executive Elite, Hertz President's Circle
Posts: 561
Originally Posted by manohman View Post
Hertz is a joke when it comes to PC members from my experience but I guess you get what you pay for as Hertz is usually cheaper than Enterprise.

I've had Hertz want to charge me $50/day for an upgrade to a PCAR with a millage limitation from an ICAR reservation. Yet, Enterprise multiple times have offered me PCAR, LCAR or IFAR on an ICAR reservation for free or $5 more per day.

Even now that I rent monthly from Hertz ($$$), they still fail to recognize my PC status or outright don't upgrade me from the original class I booked.

If Hertz wasn't cheaper, I wouldn't touch them with a 50 foot pole.
where is your monthly rental location? Maybe a different location will provide you with a better outcome. The small neighborhood branches wonít provide as nice of upgrades as compared to the large airport locations.
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Old May 7, 18, 11:29 pm
  #314  
 
Join Date: Jul 2016
Location: Canada
Programs: National EE, Enterprise Platinum, Hertz President's Circle, NEXUS
Posts: 96
Originally Posted by 91StealthES View Post


where is your monthly rental location? Maybe a different location will provide you with a better outcome. The small neighborhood branches wonít provide as nice of upgrades as compared to the large airport locations.
Toronto Pearson International Airport. I have found they don't offer upgrades unless you ask and even then they seem reluctant and dismissive of status even though they have a dedicated Gold Service counter. Their employees aren't friendly either. There is no warmth to their customer service.

Only Gold Choice at YYZ but Ultimate Choice is coming this year. Maybe will improve things but I don't know.
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Old May 7, 18, 11:52 pm
  #315  
Moderator, Alaska Airlines & FlyerTalk Evangelist
 
Join Date: Mar 2004
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Programs: AS, AA, UA, AGR (ex-75K, GLD, 1K, and S+), Choice Diamond, HZ PC, Costco Exec, NPS Passport
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Originally Posted by manohman View Post
Hertz is a joke when it comes to PC members from my experience but I guess you get what you pay for as Hertz is usually cheaper than Enterprise.
Not to defend Hertz (they're an abysmally-run corporation), but blanket statements like that kind of deserve to be refuted. I don't think I have ever seen Hertz's retail rate be less than Enterprise's (at least certainly not on any regular basis). That said, I can usually get Hertz down below Enterprise after applying discounts and coupons, because Hertz tends to be more generous with promos (and you can stack a discount code and promo code, whereas you can't with Enterprise).

Originally Posted by manohman View Post
I've had Hertz want to charge me $50/day for an upgrade to a PCAR with a millage limitation from an ICAR reservation. Yet, Enterprise multiple times have offered me PCAR, LCAR or IFAR on an ICAR reservation for free or $5 more per day.
Enterprise employees are not commissioned. Instead, they're brainwashed to adore the company and to sell upgrades in order to maximize their chances for promotions, but they're mostly measured on penetration (% of customers that say yes) rather than actual cash brought in. Their sales program also doesn't really train them to sell the right way, so they think with their own wallets and price their sales accordingly--and they'll do anything to get you to say yes to something, no matter how small, because it makes their numbers look much better (putting them on the fast-track to becoming the next Regional Vice President making a cool million a year, or so they think).

Hertz employees work on commission and they (like most other companies) have adopted their sales training methods from Frontline Performance Group, an industry training consultancy. That said, a $50/day upgrade to a PCAR is, while right in line with what's suggested by FPG and indeed some people are willing to pay (and the agent then makes bank when they do), not anything I would ever pay. $10/day upgrade from a midsize to an Infiniti Q50 is about my cap. The trick is to get the agent to realize that by acting interested in something nicer but appearing to be very concerned about your budget...they'll often say yes once they realize they don't have a chance of getting more out of you--unless they're tight on inventory and think they can do better by holding out for someone willing to pay more.

Originally Posted by manohman View Post
Even now that I rent monthly from Hertz ($$$), they still fail to recognize my PC status or outright don't upgrade me from the original class I booked.
Maybe it's a Hertz Canada thing, but my experiences up there haven't had me recognized, either. Maybe the Canadian division's computer system doesn't make it obvious or anything. Specific acknowledgment of status even in the US is rare unless it's an Ultimate Choice location, where there are real benefits to having status. (And yes, when YYZ goes UC, I would expect the situation to significantly improve.)

Originally Posted by manohman View Post
If Hertz wasn't cheaper, I wouldn't touch them with a 50 foot pole.
TBH, I think most FTers feel that way about Enterprise and their lack of a real express rental program and stupid hand-holding walk-arounds and treating you like you're an idiot who's never rented a car before. Fortunately, Alamo is usually similarly priced to Enterprise and avoids all of Enterprise's BS, but I will often pay more to avoid Enterprise's horrible rental experience.



Remember what one FTer said long ago in the early days of FT: if we all avoided all of the companies that people complained about on FT, we'd all be walking everywhere.
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