Hertz President's Circle Member Experiences (2017-Onward)
Jan 29, 2018, 4:40 pm
#181
Join Date: Dec 2015
Posts: 104
Rented twice at LHR in 2 weeks. Both times got assigned the class that was booked as PC. When asked, no upgrade was available, except when I would pay for an upgrade.
Jan 29, 2018, 9:08 pm
#182
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,614
Ehh, I've been scoping out the Hertz parking lots when I have time for recently trips but pretty much done with Hertz after seeing their PC lots, and just their cars in general. National by far has the better fleet, better service, lower mileage cars, and selection of cars from the ES aisle compared to PC. Only reason I'd ever book Hertz now is if I want a Porsche, Range Rover, AMG, etc. Only this is Hertz is ALWAYS cheaper, sometimes by 50%... Still have rented National as I'm pretty much guaranteed a nice SUV for Canadian winters by booking mid size and going Aisle. Hertz, I'll probably get a Impala off a midsize booking with no ultimate choice.
Even the PC upgrade at $25 is more expensive than the premier upgrades that National has offered($10-$25).
I've been VERY impressed with Avis preferred lots, they are stacked with BMW's at the Canadian airports I've been to. Maybe this is the year to give them a shot...
Even the PC upgrade at $25 is more expensive than the premier upgrades that National has offered($10-$25).
I've been VERY impressed with Avis preferred lots, they are stacked with BMW's at the Canadian airports I've been to. Maybe this is the year to give them a shot...
Jan 30, 2018, 12:35 am
#183
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Hertz at LYS (Lyon) was unable to book a snow tire car online, I called in about 6 weeks before the rental and 10 days later was told it wasn't confirmed. Sixt I was able to do it all online. Walked up to the counter on the lot and took about 45 seconds to get my car and an upgrade from a 5 seater to a 7 seater Euro Ford S-Max.
I had only rented from Sixt before in KEF where they went out and inspected the entire car, including under with a mirror on a pole. Here I just gave them the keys they said Merci and I was on my way.
I had only rented from Sixt before in KEF where they went out and inspected the entire car, including under with a mirror on a pole. Here I just gave them the keys they said Merci and I was on my way.
Jan 30, 2018, 12:31 pm
#184
Join Date: Jan 2008
Location: Chicago, Illinois
Programs: United 1K, Hilton Diamond, National Executive Elite, Hertz President's Circle
Posts: 690
Ran into a similar experience on Sunday, Jan. 21 - Same location - same terminal. The PC lot was full of Camries, Nissan Altimas and Cheby Malibus, run of the mill cars that should be on the Five star and lower side, not filling up the PC row. I asked for something better and was told that all the good stuff was "reserved" and that there would be an up-charge for any of them. I informed them that I was there in November and was given a brand new VOLVO S90 - no up-charge. The said sorry, not today. So I waited about half an hour before one of the runners brought a Nissan Maxima over and I took that one. I get to work and one of my co-workers is driving one of the Hertz Mercedes GLC SUVs that he got from the PC isle at this location. ... Really Hertz? Come on now!
Very disappointing.
Very disappointing.
It seems to me that you have your expectations too high. If you want something better than an Altima, then book that car class. The agent was probably right that all the premium cars were reserved, because people wanted those cars and they reserved them.
As weve all learned, it’s the luck of the draw with PC. Sometimes you get lucky, sometimes you don’t. If you are expecting a significant upgrade every rental, you are going to be sorely disappointed.
ive had great luck because I frequent the same locations and he staff know me. I am assuming that you are not a frequent renter, but have had a good experience in the past and have too high of expectations.
if the best option is a Cruze Premier edition after I’ve waited 5 minutes and nothing new suits my need better, I take the Cruze. I don’t get upset that I had a Camaro SS or Cadillac Escalade the prior week.
Jan 30, 2018, 6:40 pm
#185
Join Date: Oct 2016
Posts: 3,703
whats the problem? All the cars you listed were full size vehicles, which is all that an upgrade is “supposed” to get you. We all have got lucky and received a higher status car, but everything you mentioned were upgrades over a Midsize reservation.
It seems to me that you have your expectations too high. If you want something better than an Altima, then book that car class. The agent was probably right that all the premium cars were reserved, because people wanted those cars and they reserved them.
As weve all learned, it’s the luck of the draw with PC. Sometimes you get lucky, sometimes you don’t. If you are expecting a significant upgrade every rental, you are going to be sorely disappointed.
ive had great luck because I frequent the same locations and he staff know me. I am assuming that you are not a frequent renter, but have had a good experience in the past and have too high of expectations.
if the best option is a Cruze Premier edition after I’ve waited 5 minutes and nothing new suits my need better, I take the Cruze. I don’t get upset that I had a Camaro SS or Cadillac Escalade the prior week.
Jan 30, 2018, 7:12 pm
#186
Join Date: Jan 2008
Location: Chicago, Illinois
Programs: United 1K, Hilton Diamond, National Executive Elite, Hertz President's Circle
Posts: 690
agreed. Though I have had great experiences at both companies. National definitely offers more chances of a nice upgrade (with the exception of ORD, in my opinion).
Feb 1, 2018, 9:39 am
#187
Original Poster
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
I've been very happy with it but the last two MCO has soured the experience unfortunately. Will be back twice again in short order. See how it goes.
Feb 2, 2018, 4:50 pm
#188
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Rented from RDU this week which recently got Ultimate Choice. There were a preponderance of SUVs from small ones to large ones including an Infiniti QX90 or whatever it is and some pick ups as well as Camrys and Altimas. I grabbed the lone Volvo S80 which I ended up hating but was glad for something a little different and nice.
Feb 2, 2018, 7:43 pm
#189
Join Date: Oct 2011
Location: CLT
Programs: Pre✓, Delta DM, Hilton LT Diamond, Mariott Plat, PC Gold, National EE, Hertz PC
Posts: 1,655
Why did you hate the S80?
Feb 4, 2018, 5:29 am
#190
Suspended
Join Date: Nov 2010
Location: Paris, Chicago, Rome, London, St John
Programs: DeltaPrivateJet, Ritz PP, Delta 4 million miler - Flying Colonel; AA Exec Plat (3 million + USAir)
Posts: 796
San Diego.
Come down escalator and there is guy with sign with my name on it.
He walks me outside, talks in his phone and a minute later a cad pulls up
Driver gets out, gives me keys and I drive away.
On return, go to rental center. Get in passenger seat. Guy comes over and drives me to Delta departure.
Who cares about upgrade with that type of service?
Come down escalator and there is guy with sign with my name on it.
He walks me outside, talks in his phone and a minute later a cad pulls up
Driver gets out, gives me keys and I drive away.
On return, go to rental center. Get in passenger seat. Guy comes over and drives me to Delta departure.
Who cares about upgrade with that type of service?
Feb 4, 2018, 5:36 am
#191
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,037
Sounds like you were given Hertz Platinum service; congratulations!
Feb 4, 2018, 10:51 am
#193
Join Date: Mar 2017
Programs: Hhonors Diamond, IHG Platinum, BA Silver
Posts: 260
San Diego.
Come down escalator and there is guy with sign with my name on it.
He walks me outside, talks in his phone and a minute later a cad pulls up
Driver gets out, gives me keys and I drive away.
On return, go to rental center. Get in passenger seat. Guy comes over and drives me to Delta departure.
Who cares about upgrade with that type of service?
Come down escalator and there is guy with sign with my name on it.
He walks me outside, talks in his phone and a minute later a cad pulls up
Driver gets out, gives me keys and I drive away.
On return, go to rental center. Get in passenger seat. Guy comes over and drives me to Delta departure.
Who cares about upgrade with that type of service?
How did they satisfy themselves as to your identity?
Feb 8, 2018, 6:59 pm
#194
Join Date: Nov 2006
Location: BOS/PVD/BDL
Programs: PC Plat, SPG Gold, Marriott Gold,HHonors Diamond, Avis PC, Hertz PC, National Exec Elite
Posts: 726
The driver wouldn't take a tip.
Feb 9, 2018, 4:34 am
#195
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,037
Previous discussion on this question - Hertz Platinum - Tip your driver
You show the person meeting you your drivers license (if they don't already know you).
You show the person meeting you your drivers license (if they don't already know you).