Best Rate Guarantee

Old Jun 23, 17, 9:55 am
  #1  
Original Poster
 
Join Date: Feb 2015
Posts: 127
Best Rate Guarantee

Hello. Has anyone had success with employing their BRG policy? The claim form is a bit unclear as to what to enter information-wise.

Thanks!
speedlog is offline  
Old Jan 27, 19, 8:48 am
  #2  
 
Join Date: Jan 2019
Posts: 3
Originally Posted by speedlog View Post
Hello. Has anyone had success with employing their BRG policy? The claim form is a bit unclear as to what to enter information-wise.

Thanks!
Wow, I'm surprised that when searching on this very topic, there were no replies in a year and a half. I just attempted using the guarantee and am waiting for a response. I did get needed help from a customer service chat in how to fill it out. Without help, one could not possibly fill it their firm correctly. Key points are the reservation number you enter in the provided field and the price you enter is your higher price. The record number field is left blank - it's for people who need an e-receipt. You enter the lower price amount and its associated reservation number in the comment section.
kbklarry is offline  
Old Jan 27, 19, 11:21 am
  #3  
 
Join Date: Sep 2018
Location: Miami,Fl
Programs: Hertz PC, National Executive Elite, Marriott Platinum, Chase Sapphire Reserve, HH Diamond
Posts: 168
is this form filled out before or after the rental?
Joonydell is offline  
Old Jan 27, 19, 11:31 am
  #4  
 
Join Date: Jan 2019
Posts: 3
After you've made the two reservations. I think you're supposed to have made the higher one first although my first one was made through autoslash about an hour before I rented directly through the Hertz website. I did this on a Saturday (yesterday) and I assume it won't be looked at until regular office hours, M-F. I'm not very optimistic this will work.
kbklarry is offline  
Old Jan 27, 19, 12:12 pm
  #5  
 
Join Date: Jan 2016
Posts: 553
IIRC T&C state that the lower rate must be available without the use of coupons, which is very tough unless Hertz or the other website have some IT glitch.
klanfa is offline  
Old Jan 27, 19, 12:24 pm
  #6  
 
Join Date: Jan 2019
Posts: 3
Given that, I have no hope��
kbklarry is offline  

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