Go Back  FlyerTalk Forums > Miles&Points > Car Rental Programs and Ride Services > Hertz | Gold Plus Rewards
Reload this Page >

Consolidated "Renting at DEN; What Kind of Cars to Expect?" Thread

Consolidated "Renting at DEN; What Kind of Cars to Expect?" Thread

Old Jan 2, 20, 10:11 am
  #61  
 
Join Date: Jan 2020
Posts: 1
President's circle - Bad experience at Denver Airport Hertz

I am In President's circle and asked the Denver city location I booked from if they had any size 4X4 in president circle lot. They didn't have any so I called reservations and they told me that the Denver international airport location will definitely have one in their President's circle lot. So I went all the way to the airport (40 min) on their assurance to find they have none either. I requested if any of the ones being returned can be put in President's circle lot but was refused. Then I said I would like to cancel the reservation for which I was told that I need to go back to the city location I rented from our else the points I used to rent won't be applied back, which meant more time waste. I lost 3 hours of my vacation to the mountains due to misinformation and bad customer service by hertz. Even worse considering how much I have rented with hertz in last 3-4 years
Sam12480 is offline  
Old Jan 2, 20, 10:37 am
  #62  
 
Join Date: Dec 2011
Posts: 25
Yeah you need to prebook an SUV to get it at cold locations.

Last edited by jason8612; Jan 2, 20 at 1:07 pm Reason: Removed snarky comment
quikshifter is offline  
Old Jan 3, 20, 6:52 am
  #63  
 
Join Date: Aug 2010
Location: München, Germany
Programs: BA GGL (no longer CCR), Hertz PC, Hilton Diamond
Posts: 5,744
It's a shame you were given poor advice but ultimately, particularly in a cold location like that. you can't rely on there being anything other than a full size in the lots.

I rented in Miami over Christmas - probably the opposite of DEN - and even then, SUVs were in short supply, although I did manage to get a 2020 Subaru Outback from 5*. It wasn't my first choice but literally the only SUVs were a Kia Sportage and a Buick Encore. Otherwise there was even a 2019 or older Nissan Versa in PC (along with some cars that weren't devoid of any redeeming qualities, but we're only talking Malibus here), together with a boat load of pickup trucks in every section down to compact, and a few convertible and coupe sports cars, plus a decent number of Chrysler minivans.

Getting a car from PC is a gamble - if you can't live with a Malibu, rent the class you need or want. (And if you're not PC, repeat but assume you're getting a Sentra). Sometimes being PC works well but generally that's only at times of normal demand - not beach or mountain cities in the holidays. During those periods, they have to prioritize the people with specific categories assigned. Even in Miami, if I'd wanted a full-size SUV I could have booked one up until a few days beforehand, and there were plenty in the assigned spots.
Cymro is offline  
Old Jan 3, 20, 9:03 am
  #64  
 
Join Date: Apr 2000
Location: PDX
Programs: DL Plat, UA Plat 1MM, AS MVP, Hyatt Discoverist, Avis Presidents Club, Hertz President's Circle
Posts: 3,701
As a President's Circle member you should known that what you find on the aisle is a crapshoot -- and that if you NEED a 4WD/AWD vehicle you better reserve it. Sorry that learning this lesson impacted your vacation, and that the 800 number of Hertz gave you bad information is unfortunate, but a reservation for a car at a city location expecting a SUV -- on a holiday period none the less -- is making a major gamble.
noah is offline  
Old Jan 3, 20, 1:01 pm
  #65  
 
Join Date: Dec 2015
Posts: 21
Did you book mid-size? And expect a 4WD?

Only ultimate choice locations have PC lot. You cannot choose by yourself in "Denver city location".

How would the reservation guy be so confirmed about what vehicles the location would have in PC lot? I guess even the people in DEN location cannot expect what the lot looks like after 40 minutes during the holiday hours.

Last edited by xman099; Jan 3, 20 at 1:08 pm
xman099 is offline  
Old Jan 3, 20, 5:03 pm
  #66  
Moderator, Hertz; FlyerTalk Evangelist
Hyatt Contributor BadgeHilton Contributor Badge
 
Join Date: Nov 2005
Location: KRK / ORD
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,412
Mod hat on/
Please let's keep this polite and not attack the OP
Mod hat off/

Yeah, for renting in DEN especially if I'm going skiing, I will book an SUV as there's no guarantee for an SUV. Personally, I've found SIXT to have a better rate than Hertz for SUVs and plenty of options (but I'll book an SUV with SIXT). One option is to book a mid-size Hertz, check the PC lot and in the meantime have a reservation in SIXT for an SUV that is cancelable.
strickerj, Kore and KCBD like this.

Last edited by jason8612; Jan 8, 20 at 8:30 am
jason8612 is offline  
Old Jan 5, 20, 11:34 pm
  #67  
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
 
Join Date: Jun 2000
Programs: AS MVP Gold, Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 34,120
Arriving about 10:30 p.m., this week, there were 3-4 SUVs in the Presidents Circle (plus a couple of giant 4WD pickup trucks) area and a smattering of others in the other areas.
cblaisd is offline  
Old Jan 8, 20, 8:32 am
  #68  
Moderator, Hertz; FlyerTalk Evangelist
Hyatt Contributor BadgeHilton Contributor Badge
 
Join Date: Nov 2005
Location: KRK / ORD
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,412
I also went ahead and merged the PC DEN experience with the consolidated DEN thread.

Thanks
Jason8612 Hertz Mod
jason8612 is offline  
Old Jan 23, 20, 2:15 am
  #69  
 
Join Date: Oct 2016
Posts: 1,411
Solid selection at DEN in the morning. Between PC and Five Star there were:
  • A half dozen Subaru Outbacks (nicely equipped)
  • 1-2 each of Jeep Grand Cherokee, Cherokee, Compass in Limited or Trailhawk trim
  • 2x BMW 530i (RWD turbo-four models, one with sport package)
  • RAM 1500 Rebel V8 Hemi
  • RAM 2500
  • A half dozen Chevy Silverados
  • Infiniti QX80
  • Camaro SS
  • multiple Pacifica Limited
  • And plenty of more ordinary sedans and AWD SUVs like the old model Explorer, Kia Sorento, Toyota Highlander, Fusion, etc.
Kore likes this.
m907 is offline  
Old Jan 24, 20, 4:20 am
  #70  
 
Join Date: Oct 2016
Posts: 1,411
Different story at DEN in the early evening - almost entirely sedans.
m907 is offline  
Old Jan 26, 20, 3:10 pm
  #71  
 
Join Date: Jun 2009
Location: TPA
Programs: DL Diamond, HH Diamond, IHG Plat, Marriott Gold
Posts: 1,236
I arrived just after midnight on the 18th and there wasn't a single AWD car/suv in any of the selectable aisles (booked full size). The selection was entirely midsize sedans like Altimas, Sentras, Malibus, etc.

I ended up at National where I pulled a 740i xDrive out of the midsize aisle.
CO-PLAT likes this.
ChiefNWA is offline  
Old Jan 28, 20, 3:25 pm
  #72  
 
Join Date: May 2010
Location: Vancouver, BC
Posts: 166
Arrived at 10:30 AM this morning and PC had very slim pickings between Altima's, Vans, and couple of trucks. No AWD SUV's, usually there is always a Subaru AWD SUV but none were to be found.

I needed a SUV and glad I booked one, otherwise I would have been a bit disappointed.
Billy910 is offline  
Old Jan 30, 20, 12:00 pm
  #73  
 
Join Date: Jan 2018
Posts: 11
Why are there so many bad reviews about Hertz at Denver international airport at Yelp? Only 2 stars out of 550 reviews!

I just made a reservation as a presidence circle member for this summer and i dont expect any trouble and if so ( or i cant find a decent car) , i just walk to National They are neighbours!
Dutchy89 is offline  
Old Jan 31, 20, 4:41 am
  #74  
 
Join Date: Oct 2016
Posts: 1,411
Originally Posted by Dutchy89 View Post
Why are there so many bad reviews about Hertz at Denver international airport at Yelp? Only 2 stars out of 550 reviews!

I just made a reservation as a presidence circle member for this summer and i dont expect any trouble and if so ( or i cant find a decent car) , i just walk to National They are neighbours!
Reviews for rental locations are always bad. People don't leave a 5 star review if they're happy with an Altima on a Tuesday.
m907 is offline  
Old Feb 10, 20, 11:00 pm
  #75  
 
Join Date: May 2010
Location: Vancouver, BC
Posts: 166
Arrived at 830 pm today with snow already on the ground. PC and 5* were all half empty. PC had a few BMW 5 series, a couple of Cadillac XT6, a Van, a Silverado truck, AWD Chrysler 300, and a few Altimas.

I wanted a SUV due to snow and asked if any more cars were coming. The lady told me to wait a few mins and about 5 SUVs (Yukon, Tahoe) were brought in. I just took the first one, a Yukon with 6K miles.
Billy910 is offline  

Thread Tools
Search this Thread
Search Engine: