Hertz Fuel Scam

Old Jun 24, 2015, 8:12 pm
  #16  
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On the other side of this story are the jerks who return cars which still show "Full" but which have a fair amount less than a full tank. I got screwed this way a couple of weeks ago; drove a small car 36 miles, and it took 3-1/2 gallons to fill it, where it should have been about 1-1/2 gallons, max.
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Old Jun 24, 2015, 8:49 pm
  #17  
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$14 without gas receipt

That's hertz's fault. They should have checked the fuel level at the return and topped it off, and charged the previous renter.
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Old Jun 24, 2015, 8:51 pm
  #18  
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$14 without gas receipt

Also, half the time I pay at the pump the receipt printer is broken. That means I have to go inside to get the receipt which always takes more time than it should.
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Old Jun 24, 2015, 8:52 pm
  #19  
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Cool

Originally Posted by Chalky White
That's hertz's fault. They should have checked the fuel level at the return and topped it off, and charged the previous renter.
Doesn't matter to them; costs them nothing, and the next renter gets screwed. Of course, the company may be the ones just barely filling the tanks so they read full.
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Old Jun 24, 2015, 9:20 pm
  #20  
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Originally Posted by Chalky White
half the time I pay at the pump the receipt printer is broken
Either you're grossly exaggerating or exceptionally unlucky.

I rent and buy gas nationwide and my rate of print failure is less than 5%.
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Old Jun 24, 2015, 9:25 pm
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Originally Posted by Doc Savage
Doesn't matter to them; costs them nothing, and the next renter gets screwed. Of course, the company may be the ones just barely filling the tanks so they read full.
I guess the right answer is to always put in no more than a gallon for every ~30 miles you drove so you're not gifting Hertz much extra gas on a short rental.
Luckily if I put gas on my corp. card I don't need the receipt for my expense report.

Personally, I either drive a significant distance and just fill it up, which usually reads well over full. If I only drove 20 miles for a quick business trip in town and it reads full on the way back to the airport I make a Karma withdrawal and figure I've "overfilled" enough cars over the years that it all works out. No more of that.
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Old Jun 24, 2015, 9:42 pm
  #22  
 
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This is exactly the same policy that Avis/Budget have, and of course the same price.

I've been renting from Avis far more than Hertz recently, and most of my rentals are less than 75 miles, so I hit this a lot. In general it's not an issue at all, although I do strike the occasional returns person who screws it up and charges the $13.99 even though you've shown them the receipt. Generally it's an easy fix, but on at least one occasion it's required a trip to the counter to fix...
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Old Jun 24, 2015, 9:45 pm
  #23  
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Hertz is an above average car rental company. I like them and National the best. This new rule isn't so much a pain, but it's another thing I have to remember to do while on vacation. I don't like it. IF I can get a similar deal with National I will go there. They never knit-picked me on the gas thing. Unless I'm totally in outer space... and National is doing this also. ?
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Old Jun 24, 2015, 9:48 pm
  #24  
 
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Originally Posted by BillyBaloney
... it's another thing I have to remember to do while on vacation.
You drive less than 75 miles whilst on vacation?
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Old Jun 24, 2015, 9:49 pm
  #25  
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Sure, why not? Sometimes I rent just to get around town for the convenience and not for a long road trip.
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Old Jun 24, 2015, 10:02 pm
  #26  
 
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Link to the t&c's http://e.hertzusa.brierleycrm.com/pu...eq=-2108062590
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Old Jun 24, 2015, 10:03 pm
  #27  
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Avis beat Hertz - by eight years on this one

http://www.flyertalk.com/forum/avis-...ml#post8079155
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Old Jun 24, 2015, 10:30 pm
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Another way to think of this is that it is a $14 cap on the fuel charges for short rentals if you don't have time to fuel up. Given the outrageous price Hertz gets per gallon, that cap is equal to about a gallon and a half.
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Old Jun 24, 2015, 11:04 pm
  #29  
 
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I think I'm the first one who doesn't think this is terrible. While it adds one more step I appreciate them giving advance notice. Most of my rentals for both business and leisure are usually well over 75 miles. I've only had 2 out of 20 or so in the last year that were under that. Additionally, even if I do forget, if its a leisure rental I can handle a $14 charge and if its a business rental I really don't care at all and neither will the people who audit my expense reports.
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Old Jun 24, 2015, 11:11 pm
  #30  
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It seems not unreasonable to me. On a short drive the fuel guage is likely to be useless to determine whether the car was filled with petrol or not

Getting a receipt for petrol purchase is hardly onorous - Having a fixed amount as the cost for not refuelling makes it easy decide whether its worth looking for a petrol station or just paying $13.90

It seems a good way to deal with people who try to avoid buying fuel since the guage is still showing full
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