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Questions/Discussion About Hertz Ultimate Choice Service

Questions/Discussion About Hertz Ultimate Choice Service

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Old Jul 24, 19, 12:58 am   -   Wikipost
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Last edit by: cestmoi123
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Moderator's Note [please do not edit this text] - Questions regarding specific locations (eg, "I am Renting From XXX; What Might I Get?") may be moved to specific/dedicated threads for that location. All major airport codes may be searched using FlyerTalk's search engine; otherwise, words in " " quotation marks will bypass the character limit filter.

Overview of Service and List of Existing and Future Airport Locations: https://www.hertz.com/rentacar/produ...ate_choice.jsp

Am I Eligible? Is My Vehicle Eligible?

Q. Who can use Ultimate Choice?
Any member of the Hertz Gold Plus Rewards program is eligible to use Ultimate Choice. The areas you can select from depend on your status in the program (President's Circle, Five Star, or Gold).

Q. What is the minimum booking class to be eligible to freely select cars from Ultimate Choice?
A. You can book anything other than an Economy (A), Compact (B), or Manager's Special (EXAR) vehicle, and be eligible for Ultimate Choice.

Q. What if I book a lower class such as Economy or Compact or Manager's Special?
A. You will be assigned a car from that class (or higher, as a complimentary upgrade) in a marked space.

Q. What happens if I book a Economy or Compact but pick a higher-class car from Ultimate Choice?
A. You will likely be asked to pay the midsize rental rate by the gate agent.

Q. What if I book a Fullsize car but find a lower class car in Ultimate Choice that I like better?
A. You may chose to take it, but you will pay the originally-booked Fullsize rate.

Q. What if I book a Luxury/Prestige/Adrenaline car or a Minivan/Truck/SUV?
A. You will be assigned a car from that class in a marked space. You can either accept it or chose a car from Ultimate Choice.

Q. Can I use Ultimate Choice for one-way rentals?
A. Yes.

Q. Can I use Ultimate Choice for award rentals?
A. Yes, provided the reservation is for a mid-size car or higher.

Table below courtesy of @Cestmoi123 - many thanks!


Detailed tables based on your Gold Rewards status:
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Old Feb 18, 17, 4:59 pm
  #91  
 
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
Still not sure how exactly this works. Seems can take from choice but if you are PC you can grab anything except premium/luxury(fee applies)?
dinanm3atl is offline  
Old Feb 19, 17, 1:13 pm
  #92  
 
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
So if you are PC you could take the Jag or Infiniti for what you booked?
dinanm3atl is offline  
Old Feb 19, 17, 1:33 pm
  #93  
 
Join Date: Oct 2005
Location: YUL (mostly)
Programs: SPG, AC, UA, HH, and the other usual suspects
Posts: 358
This is how it worked at SFO with SXM

Got to the Rental Car Centre just after midnight after a flight arrived 2 1/2 hours late (had updated my reservation for the late arrival)) Name was on the board, directed to Gold section. Reserved D class with SXM.

Told to look for a hang tag indicating that the car had SXM. Had to wander up and down the Gold aisles full of C class cars, none of which had an SXM tag. One of the employees helped me look - he didn't find anything either.

Went back to the Gold customer service desk. They hunted around on the computer to find a car with SXM - "upgraded" to a Hyundai Sonata or a Malibu.

Took the 2016 22,000 mile Malibu.

So, SXM may be an issue.

Originally Posted by mozilla View Post
How does Hertz Ultimate Choice work with SXM?

I always select SiriusXM when I reserve a car. How can I make sure that I select a car with SiriusXM under Hertz Ultimate Choice, apart from opening every desired car and checking if it has SXM or not (which may be hard/impossible to judge due to lack of SXM reception in the garages)?

What happens if I selected SXM in my reservation and picked a car without SXM? Will I still be charged the fee?

What about the reverse situation? You didn't reserve SXM but you pick (unknowingly or not) an Ultimate Choice car which has SXM. Will the SXM fee be tacked on to your rental record?
dibby is offline  
Old Feb 19, 17, 1:46 pm
  #94  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
Posts: 3,747
Originally Posted by dinanm3atl View Post
So if you are PC you could take the Jag or Infiniti for what you booked?
Yes, if you are PC you can take anything from the PC area regardless of whether you are assigned a vehicle up-front or not.
AutoSlash is offline  
Old Feb 20, 17, 10:00 am
  #95  
 
Join Date: Oct 2013
Location: South West, UK
Programs: VFC, BAEC, ETIHAD, IHG,
Posts: 59
Im about to book for a Boston rental in July for 3 weeks. I have Amex Gold/Hertz Gold (sadly not 5* or PC). Apparently Amex Gold gets a one class upgrade. We are a family of 4. Do I book an intermediate/Standard or Full Size ?? ...decisions decisions ! Do I get to choose from the Gold aisle along with the aisle I have booked ?? Thank you for any tips
paulcorrine is offline  
Old Feb 20, 17, 10:41 am
  #96  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
Posts: 3,747
You only get the upgrade if you use the Amex CDP. With Ultimate Choice though it doesn't really matter. Just book a midsize (intermediate) at the best deal you can get and you can choose from the UC area.
AutoSlash is offline  
Old Feb 20, 17, 10:46 am
  #97  
 
Join Date: Oct 2013
Location: South West, UK
Programs: VFC, BAEC, ETIHAD, IHG,
Posts: 59
Originally Posted by AutoSlash View Post
Just book a midsize (intermediate) at the best deal you can get and you can choose from the UC area.
Thank you! That's what I thought but I wasn't sure if I was understanding it correctly.
paulcorrine is offline  
Old Feb 23, 17, 6:46 pm
  #98  
 
Join Date: Jan 2010
Posts: 611
I'm a President's Circle member with an upcoming Prestige booking at LAX. The exact car description/class is: Infiniti QX60 / Land Rover Discovery Sport (Group Z4) RGDR

Upon arrival, am I able to freely choose any available Prestige car from the lot? There are a number of others I might be interested in:
- (G6) Mercedes SLK250 Convertible (Group G6) JTAR
- (S6) Mercedes GL450 (Group S6) LFDR
- Standard Elite, 2-4 Door, Automatic, Air (Group P4) RCAR

For note, when I called the location, they hadn't heard of the $35 or $25/day upgrade offer and merely said that I should speak to the 'upgrade desk' on the day.
lewis_saint is offline  
Old Feb 23, 17, 7:23 pm
  #99  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
Posts: 3,747
Originally Posted by lewis_saint View Post
I'm a President's Circle member with an upcoming Prestige booking at LAX. The exact car description/class is: Infiniti QX60 / Land Rover Discovery Sport (Group Z4) RGDR

Upon arrival, am I able to freely choose any available Prestige car from the lot? There are a number of others I might be interested in:
- (G6) Mercedes SLK250 Convertible (Group G6) JTAR
- (S6) Mercedes GL450 (Group S6) LFDR
- Standard Elite, 2-4 Door, Automatic, Air (Group P4) RCAR

For note, when I called the location, they hadn't heard of the $35 or $25/day upgrade offer and merely said that I should speak to the 'upgrade desk' on the day.
No, Prestige class vehicles are not within the scope of the Ultimate Choice program. Let me take a moment to clarify though before folks start flaming me...

If you book a Prestige vehicle, you are guaranteed something from the class you booked. Assuming you are a Hertz Gold member, when you arrive at Hertz, you will be assigned a vehicle in a specific stall number. If you are President's Circle, you will have the option to choose anything from the Ultimate Choice PC area instead of your assigned vehicle, which may or may not include other Prestige class vehicles. What you cannot do however is just browse Prestige class vehicles not in the Ultimate Choice area and assume you can do a no-charge swap. That is something that is at the discretion of the local staff.
AutoSlash is offline  
Old Feb 23, 17, 7:40 pm
  #100  
 
Join Date: Jan 2010
Posts: 611
Thanks for the quick reply!
lewis_saint is offline  
Old Feb 23, 17, 7:43 pm
  #101  
 
Join Date: Aug 2008
Location: YXY
Posts: 2,965
How is that different from the hitherto situation? So far, when I booked at least C at many US airport stations, I could either pick the car assigned to me, or any other vehicle from a certain part of the Gold area.

This sounds like the same thing with a new name. What am I missing?

Last edited by sokolov; Feb 24, 17 at 9:57 am
sokolov is offline  
Old Feb 23, 17, 7:47 pm
  #102  
 
Join Date: Jan 2010
Posts: 611
It is confusing. For note, I was looking at the 'Prestige Series' lot in the following PDF: http://images.hertz.com/pdfs/09_2016_UltimateChoice.pdf

I was also reading their verbiage: "You can upgrade to a Prestige Series class vehicle for a small fee when you book a midsize or higher vehicle." - Unclear if you already have a Prestige car though...
lewis_saint is offline  
Old Feb 24, 17, 2:27 pm
  #103  
 
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Spire Elite, Marriott Platinum Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,344
Originally Posted by lewis_saint View Post
I'm a President's Circle member with an upcoming Prestige booking at LAX. The exact car description/class is: Infiniti QX60 / Land Rover Discovery Sport (Group Z4) RGDR

Upon arrival, am I able to freely choose any available Prestige car from the lot? There are a number of others I might be interested in:
- (G6) Mercedes SLK250 Convertible (Group G6) JTAR
- (S6) Mercedes GL450 (Group S6) LFDR
- Standard Elite, 2-4 Door, Automatic, Air (Group P4) RCAR

For note, when I called the location, they hadn't heard of the $35 or $25/day upgrade offer and merely said that I should speak to the 'upgrade desk' on the day.
LAX does not have Ultimate Choice yet.
CalItalian is offline  
Old Feb 24, 17, 2:59 pm
  #104  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
Posts: 3,747
Originally Posted by CalItalian View Post
LAX does not have Ultimate Choice yet.
Coming this spring apparently.
AutoSlash is offline  
Old Feb 25, 17, 2:18 pm
  #105  
 
Join Date: Aug 2010
Location: München, Germany
Programs: BA GGL (no longer CCR), Hertz PC, Hilton Diamond
Posts: 5,649
Does anyone know if Houston will be on Ultimate Choice by Easter (April 14th?)

Currently have a midsize reservation there (fullsize was $25/day more); unfortunately I get caught by the redirect when trying to view the UC site on hertz.com as I am outside the US.
Cymro is offline  

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