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Questions/Discussion About Hertz Ultimate Choice Service

Questions/Discussion About Hertz Ultimate Choice Service

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Old Jul 24, 19, 12:58 am   -   Wikipost
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Last edit by: cestmoi123
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Moderator's Note [please do not edit this text] - Questions regarding specific locations (eg, "I am Renting From XXX; What Might I Get?") may be moved to specific/dedicated threads for that location. All major airport codes may be searched using FlyerTalk's search engine; otherwise, words in " " quotation marks will bypass the character limit filter.

Overview of Service and List of Existing and Future Airport Locations: https://www.hertz.com/rentacar/produ...ate_choice.jsp

Am I Eligible? Is My Vehicle Eligible?

Q. Who can use Ultimate Choice?
Any member of the Hertz Gold Plus Rewards program is eligible to use Ultimate Choice. The areas you can select from depend on your status in the program (President's Circle, Five Star, or Gold).

Q. What is the minimum booking class to be eligible to freely select cars from Ultimate Choice?
A. You can book anything other than an Economy (A), Compact (B), or Manager's Special (EXAR) vehicle, and be eligible for Ultimate Choice.

Q. What if I book a lower class such as Economy or Compact or Manager's Special?
A. You will be assigned a car from that class (or higher, as a complimentary upgrade) in a marked space.

Q. What happens if I book a Economy or Compact but pick a higher-class car from Ultimate Choice?
A. You will likely be asked to pay the midsize rental rate by the gate agent.

Q. What if I book a Fullsize car but find a lower class car in Ultimate Choice that I like better?
A. You may chose to take it, but you will pay the originally-booked Fullsize rate.

Q. What if I book a Luxury/Prestige/Adrenaline car or a Minivan/Truck/SUV?
A. You will be assigned a car from that class in a marked space. You can either accept it or chose a car from Ultimate Choice.

Q. Can I use Ultimate Choice for one-way rentals?
A. Yes.

Q. Can I use Ultimate Choice for award rentals?
A. Yes, provided the reservation is for a mid-size car or higher.

Table below courtesy of @Cestmoi123 - many thanks!


Detailed tables based on your Gold Rewards status:
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Old Apr 5, 17, 9:52 am
  #151  
 
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,694
Originally Posted by returnoftheyeti View Post
Booking a F car will get me into this magic Ultimate Choice area?

Off topic, but looking to pick up in SAN and drop in BUR, the reservation total does not show a one way fee, is that accurate?
You need to book an intermediate/midsize or above, so F will certainly qualify.

As for one-way fees, Hertz typically builds them into the rate that's quoted to you, so if the total quote is $xyz, then the total should be $xyz.
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Old Apr 6, 17, 10:55 am
  #152  
 
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.6MM, Hertz PC
Posts: 3,257
Originally Posted by TGIF View Post
Was anyone else successful getting NeverLost charges removed? Is it worth taking the risk if the cars in the PC area with NeverLost are better than the options without?
I know you want others to chime in, but here are my additional thoughts:

- it seemed very much like a discretionary removal of the NeverLost GPS charge by the CSA.
- I doubt it would be easy to repeat if it should happen again. Likely a once-off thing.
- I find this quite annoying and bordering on deceptive practices by Hertz.
- ESPECIALLY annoying if the vehicle has built-in GPS anyway.
- if you have the time, you could ask right then-and-there as you drive out whether you can have the charge removed. At least that way you know upfront if you are charged or not.
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Old Apr 7, 17, 10:31 pm
  #153  
Moderator, Alaska Airlines & FlyerTalk Evangelist
 
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR (ex-75K, GLD, 1K, and S+), Choice Diamond, HZ PC, Costco Exec, NPS Passport
Posts: 22,921
Originally Posted by Red Scorpion View Post
Ultimate Choice was never going to give more of us more upgrades for free, but in terms of giving the customer greater choice without having to go and ask, I think it works.
Exactly. That said, National's implementation for Executives and higher has been pretty good with regard to having a variety of nicer-than-reserved options in their aisles. Hertz appears to be trying to match National's product, though they haven't quite dialed it in at all locations yet.

Still, it's leagues better than the old Gold Choice option, which was never once in 100+ rentals ever useful to me, since it was just crappy midsize or smaller cars (not useful when I'm renting FCAR/PCAR).
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Old Apr 10, 17, 5:21 am
  #154  
 
Join Date: Jul 2012
Posts: 804
Originally Posted by JHnguyen93 View Post
I will agree with you there. It's not quite where it needs to be but it's worlds better than what it was before. I like this model much better and hope PHX (my main rental location) picks up UC soon.
Should be any time now. I recently started getting "HERTZ PHX NOW OFFERS ULTIMATE CHOICE(TM). YOU CAN PICK YOUR CAR" in the "Warning Messages" section of my reservations.
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Old Apr 12, 17, 12:46 am
  #155  
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Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM, WN A-List, HH Dia, Hyatt Plat, National ECE, Hertz PC
Posts: 15,381
Originally Posted by Red Scorpion View Post
Ultimate Choice was never going to give more of us more upgrades for free, but in terms of giving the customer greater choice without having to go and ask, I think it works.
Based on my one experience as well as some of the reports in this thread (e.g., this one, this one, this one, this one, this one, this one, and this one) I don't believe this is true. It absolutely still appears to be hit or miss, but based on the anecdotal evidence in this thread I believe there will be more hits than there were previously.

In the past month I've also seemed to have gotten some solid upgrades on non-UC rentals at airport locations (QX80 on an L4 reservation at DTW and a fully-loaded Buick SUV (whatever that Chinese made one is) on a mid-size reservation at LGA), but maybe that's just a small bit of good luck.
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Old Apr 15, 17, 7:21 pm
  #156  
 
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Gold, Marriott LT Titanium Elite, Hilton ♢, IHG Plat, Radisson Gold, Hertz PC
Posts: 4,506
For UC to work - do you need to rent a mid-size or higher? Or will a compact reservation suffice?
TravelinSperry is offline  
Old Apr 15, 17, 8:17 pm
  #157  
 
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
Optima is not a bad car. I'd be happy if I paid midsize and got that car every time. However first roll out likely low on cars(at 4pm too).
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Old Apr 17, 17, 9:05 am
  #158  
 
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,694
Originally Posted by TravelinSperry View Post
For UC to work - do you need to rent a mid-size or higher? Or will a compact reservation suffice?
Midsize (aka intermediate) or higher.
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Old Apr 17, 17, 9:16 pm
  #159  
 
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
When did Hertz start really having a lot of Infinity?
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Old Apr 18, 17, 10:32 am
  #160  
 
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,694
Originally Posted by dinanm3atl View Post
When did Hertz start really having a lot of Infinity?
Seems like it started to pick up about a year ago.

Nissan hasn't made it a secret that they're focusing on fleet sales as a way to drive growth.

http://www.autonews.com/article/2017...ng-fleet-sales
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Old Apr 19, 17, 12:41 am
  #161  
Moderator, Alaska Airlines & FlyerTalk Evangelist
 
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR (ex-75K, GLD, 1K, and S+), Choice Diamond, HZ PC, Costco Exec, NPS Passport
Posts: 22,921
Originally Posted by bkco88 View Post
I explained the concept of ultimate choice. She radioed her manager and said "There is some guy here who reserved a mid size but wants a full size". Manager said I would have to go in and pay more. I politely protested a bit more and said it was clearly in the midsize section. She rolled her eyes at me and said "please just put it back where you found it and get the car class you reserved. I asked the manager and don't know what else to tell you"
I haven't been challenged yet, but I assumed that's what the hang-tag was for. At least my first UC rental had a hang tag that clearly indicated what section my car was parked in; I haven't really paid attention on my subsequent experiences to see if the hang tag was properly marked. But assuming it was marked, the hang tag should quash any argument from the exit gate person.

IIRC National is meticulous about always having properly marked hang tags in vehicles. I don't know if Hertz is quite there yet...
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Old Apr 19, 17, 10:30 am
  #162  
 
Join Date: Oct 2016
Programs: SWA CP, HH Diamond
Posts: 25
Originally Posted by jackal View Post
I haven't been challenged yet, but I assumed that's what the hang-tag was for. At least my first UC rental had a hang tag that clearly indicated what section my car was parked in; I haven't really paid attention on my subsequent experiences to see if the hang tag was properly marked. But assuming it was marked, the hang tag should quash any argument from the exit gate person.

IIRC National is meticulous about always having properly marked hang tags in vehicles. I don't know if Hertz is quite there yet...
Jackal, good point. They are new to this, for sure. CSR's unprovoked attitude was inexcusable though.

This was one time I was forced to rent from Hertz - I'm a frequent National renter. I've picked up BMWs/Audis for the mid sized price with no questions asked. This experience did not do anything to draw me back to Hertz.
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Old Apr 19, 17, 2:28 pm
  #163  
 
Join Date: Jul 2009
Location: PDX
Programs: Delta Diamond & 2MM, Marriott Lifetime TIT, Hertz Pres Club, ICH Gold, *A Gold
Posts: 915
How is midsize or higher defined? I have a reservation for L class and am PC. Am I eligible for any upgrades at LAX? What I might like is a Suburban (T6).
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Old Apr 19, 17, 4:19 pm
  #164  
 
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
Originally Posted by CO-PLAT View Post
How is midsize or higher defined? I have a reservation for L class and am PC. Am I eligible for any upgrades at LAX? What I might like is a Suburban (T6).
L is definitely higher. However as a 5 Passenger SUV if they don't have any Caddy/Infiniti or similar 5 passenger SUVs in the PC area they might assign you a specific car.


RDU coming up for me. C(Inter/Midsize) is 30 dollars cheaper pre-paid than D(Standard). Seems odd but booking the standard shouldn't bar me from the PC section UC... correct?
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Old Apr 19, 17, 4:42 pm
  #165  
 
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,694
Originally Posted by dinanm3atl View Post
L is definitely higher. However as a 5 Passenger SUV if they don't have any Caddy/Infiniti or similar 5 passenger SUVs in the PC area they might assign you a specific car.


RDU coming up for me. C(Inter/Midsize) is 30 dollars cheaper pre-paid than D(Standard). Seems odd but booking the standard shouldn't bar me from the PC section UC... correct?
You mean D is cheaper than C, right?

In any case, D qualifies you for UC.
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