I still love Hertz
Aug 29, 2003, 1:01 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2002
Location: Department of Homeland Sincerity
Programs: WN Platinum
Posts: 12,085
I still love Hertz
Despite the recent few threads complaining about Hertz, I have to say that more than ever, I appreciate Hertz.
I always get upgraded, and at airports that I frequent the most, the staff always go the extra mile for me.
I'm sorry that others seem to prefer Avis or other rental cars.
In my book nothing beats Hertz.
I always get upgraded, and at airports that I frequent the most, the staff always go the extra mile for me.
I'm sorry that others seem to prefer Avis or other rental cars.
In my book nothing beats Hertz.
Aug 29, 2003, 8:16 am
#2
Join Date: Aug 2002
Location: ---
Posts: 1,667
Yes, Hertz is usually more expensive. But what a lot of folks don't appreciate is that Hertz isn't trying to compete on price for the occasional renter. That's what Alamo and Thrifty are for.
That said, my experience with being 5* is that I have always gotten the upgrade, even when I have had to go inside and ask for it. So when I compare rates it's really Hertz's midsize versus others' fullsize, for example.
Hertz certainly isn't perfect, but every problem I've ever had been resolved quickly and in my favor.
You don't get enough frequent-flier miles (from ANYONE) for it to matter to me anymore. So I get ZE1 points for the free rental day coupons. Which saves me more on top of all the other discounts you can rummage around for.
At this point I'd have to be saving 20-30% to rent from someone else. Which happens maybe once a year, but that's about it.
That said, my experience with being 5* is that I have always gotten the upgrade, even when I have had to go inside and ask for it. So when I compare rates it's really Hertz's midsize versus others' fullsize, for example.
Hertz certainly isn't perfect, but every problem I've ever had been resolved quickly and in my favor.
You don't get enough frequent-flier miles (from ANYONE) for it to matter to me anymore. So I get ZE1 points for the free rental day coupons. Which saves me more on top of all the other discounts you can rummage around for.
At this point I'd have to be saving 20-30% to rent from someone else. Which happens maybe once a year, but that's about it.
Aug 29, 2003, 2:02 pm
#3
Join Date: Jun 2002
Posts: 5,284
Please don't get me wrong. The service at Hertz has generally been very good (even at the much dreaded YYZ). I am only saying that with an average price of $10/day more (with the extra taxes paid on the higher rate difference) this does add up for me/my company. With 325 rental days per year that is $3,250 more than Avis. That is a lot of money if the difference were like this every day. I don't know what your travel budgets are like but I know I could use that for other things.
Hertz PC saved me during the blackout
and I remember that. I will make sure that Hertz gets enough of my business to keep PC but it will be when the rates are more reasonable.
BTW, I do prefer Hertz cars
Hertz PC saved me during the blackout
and I remember that. I will make sure that Hertz gets enough of my business to keep PC but it will be when the rates are more reasonable.BTW, I do prefer Hertz cars
Aug 29, 2003, 9:18 pm
#4
Original Member
Join Date: May 1998
Location: DFW,TX USA
Programs: Lifetime Platinum Marriott
Posts: 1,567
Had a hat trick of elite service/customer service this last week.
At the Gold Desk in MKE, clerk recognized me from previous week and while he was working with the customer at the desk, reach back handed me the keys and told me my spot.
Arrived at garage to find usual "mid-size" upgrade to Taurus on the front row.
But also found it had Satelite radio (Sirus).
Nice touch and fun to play with.
Arrived at Marriott to be greated to a King Suite.
Finally arrived at Airport one hour late for my return flight.
Got a "all flight are nearly sold" at front desk, so my chance of standing by were slim to none. Went into the NW WorldClub and the front desk immediatly confirmed me on the next flight out.
All in all reminded me that sometimes an extra few dollars is worth it.
But as was also mentioned, I can reserve a hertz mid-size when I know I will have four large adults and always be sure I get a full-size, so when I compare rates I always do Other Full to Hertz mid
At the Gold Desk in MKE, clerk recognized me from previous week and while he was working with the customer at the desk, reach back handed me the keys and told me my spot.
Arrived at garage to find usual "mid-size" upgrade to Taurus on the front row.
But also found it had Satelite radio (Sirus).
Nice touch and fun to play with.
Arrived at Marriott to be greated to a King Suite.
Finally arrived at Airport one hour late for my return flight.
Got a "all flight are nearly sold" at front desk, so my chance of standing by were slim to none. Went into the NW WorldClub and the front desk immediatly confirmed me on the next flight out.
All in all reminded me that sometimes an extra few dollars is worth it.
But as was also mentioned, I can reserve a hertz mid-size when I know I will have four large adults and always be sure I get a full-size, so when I compare rates I always do Other Full to Hertz mid
Aug 30, 2003, 9:27 pm
#5
Join Date: May 2000
Location: Sacramento, Ca USA
Programs: United 1K MM - 1.7M actually, Marriott Platinum Premier, Hertz Gold
Posts: 1,231
agree with rthib...
It's the ability to get the airline seat that isn't available, the recognition by counter clerks, the upgrade, that make all of the travel fun.
That's why I try to consolidate all of my travel business with 2 airlines, 1 hotel chain, and Hertz
It's the ability to get the airline seat that isn't available, the recognition by counter clerks, the upgrade, that make all of the travel fun.
That's why I try to consolidate all of my travel business with 2 airlines, 1 hotel chain, and Hertz